Custodial

As a Custodian at Merlin Entertainments, your daily responsibilities will include cleaning and maintaining all areas of the attraction, both public and behind-the-scenes. This involves emptying waste receptacles, washing surfaces, mopping spills, and disinfecting restrooms. You’ll also engage with guests to ensure their experience is top-notch. Reporting maintenance needs and adhering to health and safety practices are also key duties.

To become a Custodian at Merlin Entertainments, you should ideally have 6 months to 1 year of experience in an attractions or entertainment environment. A fun and dynamic personality, strong communication skills, and the ability to work both independently and as part of a team are essential. Flexibility in working various shifts is also a requirement to accommodate busy periods.

Merlin Entertainments supports their Custodians by providing a fun working environment and opportunities for career development within the global organization. Additionally, they offer benefits such as flexible hours, discounts on merchandise and attractions, and a unique Merlin Magic Pass allowing free admission to all Merlin attractions worldwide.

During the interview process for a Custodian position at Merlin Entertainments, you can expect questions related to your previous experience in similar roles, your ability to manage multiple tasks, and how you would promote a positive guest experience. You will also be asked about your flexibility regarding work schedules and how you adhere to health and safety practices.

The pay range for a Custodian at Merlin Entertainments is USD $15.00 per hour. This competitive pay rate aligns with the responsibilities associated with the position while also offering an exciting work environment filled with opportunities for growth and development.

A successful Custodian should have a positive attitude, strong attention to detail, and excellent communication skills. Being adaptable and able to work in a fast-paced environment is also crucial, as is the ability to collaborate with team members and engage with guests effectively.

In a situation where a guest expresses concern about cleanliness, I would listen attentively to their concerns, apologize for the inconvenience, and take immediate action to address the issue. Ensuring their satisfaction and maintaining our commitment to a clean environment would be my top priority.

In my previous roles, I often had to juggle multiple tasks such as cleaning, interacting with guests, and reporting maintenance issues. I prioritize tasks based on urgency and delegate when necessary, ensuring that all responsibilities are handled efficiently without compromising the quality of work.

I always adhere to established safety practices, including properly using cleaning supplies and equipment, storing items safely, and quickly addressing any potential hazards. I also stay informed about health and safety regulations to keep both staff and guests safe.

To contribute to a welcoming atmosphere, I would not only ensure cleanliness but also engage with guests with a friendly demeanor. Small gestures, like greeting guests and offering assistance, can significantly enhance their experience and create a positive first impression.

I stay organized by creating a checklist of areas to clean and maintaining a systematic approach. I tackle one area at a time, which helps prevent oversight and ensures I cover every aspect of cleanliness in both public and private spaces.

In a previous position, I noticed that many guests were complimenting the park's cleanliness. I took the initiative to not only maintain high standards but also initiated a small campaign to highlight cleanliness tips for guests, which enhanced their experience and the park's reputation.

I view feedback, both positive and negative, as an opportunity to grow. If I receive constructive criticism, I take it seriously, implement changes, and thank the person for their insights. Continuous improvement is vital in the custodial field.

I’m attracted to the Custodian role at Merlin Entertainments because of my passion for creating enjoyable experiences for guests. The opportunity to work in such a dynamic environment while contributing to the magic that Merlin creates truly excites me.

In the event of an emergency, my first priority would be to ensure my safety and the safety of guests. I would follow established emergency protocols and report the situation to management immediately while assisting guests in a calm and efficient manner.