Software Engineer - Salesforce

As a Software Engineer - Salesforce at The New York Times, your main responsibilities will include developing applications on the Salesforce platform, collaborating with sales teams to optimize their experience, and managing data architecture. You'll handle coding best practices, oversee functional testing, and ensure robust technical and end-user documentation while maintaining data security across all systems.

To qualify for the Software Engineer - Salesforce position at The New York Times, candidates should have a minimum of 3 years of programming experience with the Salesforce platform, including Apex and Lightning Web Components. Additional experience with integrations, object-oriented programming, and relevant database technologies is also important. Salesforce developer certifications are preferred.

A typical day for a Software Engineer - Salesforce at The New York Times includes collaborating with sales teams to identify needs and implement solutions, writing code for both front-end and back-end projects, and maintaining quality assurance protocols. You'll also engage in code review processes, manage technical documentation, and may participate in scheduled on-call hours.

A Software Engineer - Salesforce at The New York Times might lead projects aimed at improving current Salesforce systems, facilitating complex integrations with external systems, and optimizing user experience. You're likely to work on enhancing reporting technologies and managing data architecture to ensure smooth operational processes for sales teams.

The New York Times is committed to a diverse and inclusive workforce in all roles, including Software Engineer - Salesforce. The company actively encourages applications from varied backgrounds, including women, veterans, and underrepresented groups, recognizing that a range of perspectives greatly enhances the work we do throughout journalism and technology.

When asked about your experience with Salesforce integrations, provide specific examples of projects you've worked on, including the types of external systems you've integrated with Salesforce. Emphasize your problem-solving skills and how you ensured data integrity while managing connections between different systems.

In answering this question, discuss your adherence to coding standards, use of design patterns, and how you prioritize maintainability and scalability in your Salesforce apps. Mention specific tools and methodologies you use to ensure quality, like unit testing or version control systems.

Explain your approach to functional testing by outlining the steps you take to ensure features work as intended. Include details about your collaborative process with QA teams and any automated testing tools you utilize to improve efficiencies.

Offer a detailed example that shows your understanding of user needs. Highlight the methods you employed to gather feedback, how you assessed that feedback, and the changes you implemented that led to improved user satisfaction.

Talk about your proactive measures for identifying and addressing technical debt. This could include setting up refactoring schedules, creating clear documentation for legacy systems, and prioritizing technical debt in your project management process.

Discuss your familiarity with Salesforce security measures and best practices, including user access controls, data encryption, and compliance with regulations. Share any specific methodologies you follow to secure sensitive data in both cloud and internal systems.

State the programming languages you utilize within Salesforce, such as Apex or JavaScript for Lightning components, and elaborate on how you've successfully integrated these languages into your development practices.

Provide a detailed example of a challenging issue you faced, including the root cause, your analysis of the problem, and the step-by-step process you used to solve it. Highlight any collaboration with team members and the tools you employed.

Share your strategies for keeping current with Salesforce trends, such as attending webinars, participating in online forums, or taking relevant courses. Mention how you apply newly acquired knowledge to improve your work.

Emphasize the importance of user documentation and your experience in creating user-friendly guides for both technical and non-technical users. Discuss how detailed documentation improves usability and reduces support calls.