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Customer Support Lead

The Rustman Agency is looking for a results-driven Account Executive to join our talented team. As an Account Executive, you will be responsible for managing and nurturing relationships with our key clients, guiding them through our service offerings, and ensuring their needs are met with the utmost professionalism. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a passion for delivering excellent customer service. You will work closely with both clients and internal teams to create tailored solutions that help our clients achieve their goals. This role demands a strategic thinker with a keen ability to identify opportunities for growth and foster lasting partnerships. If you thrive in a collaborative environment and are eager to make an impact, we encourage you to apply! You will enjoy competitive compensation and opportunities for professional development as part of our committed team.


Responsibilities

  • Manage a portfolio of client accounts and act as the primary point of contact for all client needs.
  • Develop and execute account strategies to maximize client retention and revenue growth.
  • Conduct regular client meetings to assess satisfaction and identify further opportunities for collaboration.
  • Prepare and present proposals, project scopes, and pricing to clients.
  • Collaborate with internal teams, including sales, marketing, and creative, to deliver best-in-class solutions.
  • Stay informed about industry trends and competitive landscape to effectively position our services.
  • Provide feedback from clients to help refine and improve service offerings.
  • Minimum 2-4 years of experience in account management or sales, preferably in a service-oriented industry.
  • Proven ability to manage multiple accounts and meet deadlines.
  • Exceptional interpersonal and communication skills.
  • Strong analytical skills and attention to detail.
  • Ability to work well both independently and as part of a team.
  • Proficient in CRM software and Microsoft Office Suite.
  • Willingness to travel as needed for client meetings and events.
  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Work From Home

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Support Lead, The Rustman agency

Are you ready to take your career to the next level? The Rustman Agency is on the lookout for a passionate Customer Support Lead to join our vibrant team! In this pivotal role, you'll be the first line of support for our valued clients, ensuring their experience is nothing short of excellent. You'll be managing client interactions, solving issues, and fostering relationships that matter. We're seeking someone who thrives in a dynamic environment—if you're a great communicator with a knack for problem-solving, this could be the perfect opportunity for you! You will be working closely with various departments to craft tailored solutions that not only meet client needs but also elevate their overall satisfaction. The ideal candidate should have 2-4 years of experience in customer support or account management within a service-oriented industry. You'll need to juggle multiple accounts effortlessly while keeping an eye on detail. We value teamwork, and you’ll be collaborating regularly with both clients and internal teams. Our commitment to your professional growth includes competitive compensation, benefits such as health care and life insurance, and the flexibility to work from home. If you're excited by the possibility of making a direct impact through exceptional customer service, we want to hear from you! Join us at The Rustman Agency and help us deliver outstanding service to our clients.

Frequently Asked Questions (FAQs) for Customer Support Lead Role at The Rustman agency
What are the responsibilities of a Customer Support Lead at The Rustman Agency?

As a Customer Support Lead at The Rustman Agency, your main responsibilities include managing client accounts and acting as the primary point of contact for their needs. You'll regularly conduct client meetings to assess satisfaction and identify opportunities for deeper collaboration. Preparing and presenting proposals while collaborating with internal teams to ensure the best solutions are a crucial part of the job. Additionally, you'll provide feedback to refine service offerings based on client experiences, all while staying informed about industry trends.

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What qualifications are required for the Customer Support Lead position at The Rustman Agency?

Candidates for the Customer Support Lead position at The Rustman Agency should have 2-4 years of experience in account management or customer support, preferably within a service-oriented industry. Exceptional interpersonal and communication skills are necessary, along with strong analytical skills and attention to detail. Familiarity with CRM software and proficiency in Microsoft Office Suite are also important. You'll need to be a self-starter who can work independently and as part of a team.

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What can one expect in terms of professional development as a Customer Support Lead at The Rustman Agency?

The Rustman Agency is committed to the professional development of its team members, especially for the Customer Support Lead role. You can expect to receive competitive compensation, mentorship opportunities, and access to resources that further enhance your skills. This supportive environment encourages continuous learning, helping you grow both personally and professionally while contributing to the agency’s success.

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What type of work environment does The Rustman Agency offer to its Customer Support Lead?

At The Rustman Agency, the environment is collaborative and dynamic. You'll be working closely with clients and various internal teams, fostering teamwork and open communication. The agency supports a flexible work-from-home option, allowing you to balance your personal and professional life effectively while still making a significant impact in your role as Customer Support Lead.

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Is travel required for the Customer Support Lead position at The Rustman Agency?

Yes, some travel may be required for the Customer Support Lead position at The Rustman Agency. You'll need to participate in client meetings and events, which means being willing to travel as necessary. This aspect of the role is crucial for building relationships and ensuring that our clients receive the top-notch support they deserve.

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Common Interview Questions for Customer Support Lead
Can you describe your experience in customer support and how it prepared you for the role of Customer Support Lead?

When discussing your experience, focus on specific roles that required you to manage client accounts and resolve issues. Highlight your communication strategy and how your problem-solving skills have led to successful outcomes. Share examples where your insights improved client satisfaction and explain how these experiences have equipped you for the challenges of a Customer Support Lead.

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How do you prioritize tasks when managing multiple client accounts?

In answering this question, emphasize your organizational skills and the tools you use to manage tasks. Discuss methods such as setting deadlines for each task, using scheduling software, or maintaining detailed spreadsheets. Sharing a personal anecdote about prioritizing tasks effectively will demonstrate your capability to handle multiple responsibilities as a Customer Support Lead.

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What strategies do you use to ensure customer satisfaction?

Talk about specific strategies you've implemented in the past, such as proactive communication, regular check-ins, or gathering feedback. Discuss how these strategies have led to improved client retention and satisfaction metrics, and emphasize your belief in building long-term relationships as a key part of the Customer Support Lead role.

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Can you give an example of a challenging client situation and how you handled it?

Share a specific example where a client encountered an issue. Talk about the steps you took to understand their concerns, the solutions you proposed, and how you followed up until the issue was fully resolved. Highlighting your problem-solving skills and your dedication to customer service will resonate well in the context of a Customer Support Lead role.

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How do you approach collaboration with internal teams?

Explain your collaboration style—whether you prefer open communication, scheduled meetings, or other collaborative tools. Describe previous experiences where teamwork led to successful outcomes and how you aim to promote a collaborative culture as a Customer Support Lead in your new role.

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What do you think are the key attributes of a successful Customer Support Lead?

Key attributes include strong communication skills, empathy, and problem-solving abilities. Discuss your view on how understanding client needs and fostering teamwork are crucial for success. Relate these attributes back to your own experiences and how you align with them.

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How do you keep yourself updated on industry trends?

Mention specific resources you utilize, such as industry journals, webinars, or networking events. Explain how staying updated helps you serve your clients better and continuously improve the team's offerings—an essential aspect for a Customer Support Lead.

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What tools or software are you proficient with that would assist you in the Customer Support Lead role?

List relevant CRM software, communication tools, or project management platforms you are skilled in. Explain how these tools have helped you enhance customer experiences and maintain organization in past roles, which are critical skills for the Customer Support Lead position.

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How do you handle difficult feedback from clients?

Discuss your approach to receiving and analyzing client feedback constructively. Illustrate with an example where you received critical feedback and how you turned it into an opportunity for improvement. This reflects your commitment to exceptional customer service in the role of Customer Support Lead.

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Why do you want to work at The Rustman Agency as a Customer Support Lead?

This is your chance to connect your career goals with the agency's mission. Speak about your alignment with The Rustman Agency’s values, your passion for customer service, and how you envision contributing to their team. A personalized response here shows genuine interest and preparation.

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Full-time, remote
DATE POSTED
March 9, 2025

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