Area Vice President of Core Product Onboarding
The Area Vice President (AVP), Core Product Onboarding reports to the VP, Head of Customer Onboarding and is responsible for leading customer activation of Toast’s POS platform and guest products across SMB, regional mid market, mid market, and enterprise. This leader will be working in close partnership with the Onboarding and Go To Market leadership teams to optimize our booked to live performance, activation levels, and quality of the customer experience.
In this role, the AVP will run the team as their own business in partnership with their AVP counterparts, hold responsibility for all productivity, efficiency, and quality targets, drive customer and employee satisfaction, and improve upon and maintain processes and standards that will allow for team growth and scale. The candidate will lead a team of approximately 2-3 AVPs, 5-6 directors and 15-20 onboarding managers and over 200 onboarding consultants across multiple segments of the business.
About this roll* (Responsibilities)
- Establish and execute plans and strategies for ensuring the activation and revenue backlog is current and reflects the team performance required to meet OKR established financial and qualitative targets.
- Interview, hire, develop, and coach onboarding directors, managers, and consultants.
- Manage cross-functional relationships and customer expectations that contribute to a high level of customer service, activation velocity, and continuously improve upon an exceptional customer onboarding experience across the entire go live journey.
- Develop and implement processes and innovate ways to work smarter and happier that drive employee engagement and achieve eNPS goals.
- This candidate will be responsible for leading a multi-product onboarding effort including hardware, SaaS, and implementation logistics; a working knowledge of a multi-product onboarding process is required.
Do you have the right ingredients*? (Requirements)
- At least 5 years implementation or project management experience in comparable industries, with 3 years in a people management position; people leadership experience is required.
- Ability to plan and manage at both the strategic and operational levels with autonomy while consistently monitoring the key metrics of the business and driving process improvements.
- Experience in the restaurant and POS industry preferred with P&L and margin analysis experience.
- A drive to develop people, process, and technology in a fast paced, fast growing environment.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
#LIRemote
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
As the Area Vice President of Core Product Onboarding at Toast, you will play a pivotal role in leading the customer activation of our innovative POS platform and guest products across various markets, including SMB and enterprise. Reporting directly to the VP, Head of Customer Onboarding, your mission will be to enhance the customer experience while driving high performance and satisfaction levels within your team. Your leadership will encompass a diverse group of professionals, including AVPs, directors, onboarding managers, and consultants, all aiming to deliver seamless customer activation. You'll be responsible for implementing strategic initiatives to maintain and improve our booked to live performance metrics, while fostering a culture of continuous growth amongst your team members. By collaborating closely with Onboarding and Go To Market leadership teams, you'll enhance customer service and expectations, ensuring a memorable onboarding journey for every client. The ideal candidate should possess a blend of strategic planning and hands-on management skills, with at least five years in implementation or project management roles, including three years of people management. If you're passionate about optimizing processes and driving innovation in a fast-paced environment, then Toast welcomes you to apply. Let's make great things happen together!
Restaurant
261 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
