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Operations Manager - job 1 of 4

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Overview:

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.

The Operations Manager acts as the Transdev operations liaison working with the client’s and Transdev employees. Evaluates and interacts with the vehicle drivers and their Operations team, to include coaching, mentoring, disciplinary, hiring, and termination as necessary. They are accountable for shift performance and compliance with processes, training, and system emergency responses. Assures coordination with other shifts and drives process improvements. Acts as an intermediary between the Senior Operations Manager and the shift Operations Supervisors.

Transdev is proud to offer:
• Competitive compensation package of minimum $89,440 – maximum $99,840
Benefits include:
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 6 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

The above listed benefits are the Corporate office policy. Benefits vary by location.

Key Responsibilities:

Supervise the daily activity of the Operations Supervisor (OS) to ensure efficient operation of the shift
Drive special projects and programs completion assigned by the Senior Operations Manager (SOM)
May be assigned to attend meetings with the client to represent SOM or other functional managers
Communicate clearly with the different stakeholders, both Transdev management and the client accordingly
Support client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
Participate in Lean/Kaizen, and other Operational Excellence initiatives
Interpret metrics, finds opportunities and implements actions to drive results
Ensure compliance throughout the site to global process standards and works on continuous improvement initiatives
Performs all vehicle driver safety evaluation ride checks, observation of drivers while on route/test track, and prescribes the necessary retraining; Manage and administer the performance-based pay program for all subordinate employees. Involve the SOM for managers’ evaluations
Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offers ideas towards resolution
Ensure daily operation processes are conducted as expected, including, but not limited to: assignments, start of shift egress, out of office management, pre-briefs and debriefs
Responds to service problems including outages, rerouting, accidents and incidents with the goal of restoration of interrupted service and testing; supports drivers in preparing accident reports including post-accident drug and alcohol testing according to policy
Interacts with and assists passengers as necessary
Investigates and responds to unsafe location/situation reports; makes recommendations and/or changes to resolve the unsafe situation
Develops and schedules program work plan in accordance with specifications in conjunction with client staff; oversees daily operations and coordinates activities of program; determines priorities.
Maintains routine records and performs a variety of clerical work activities related to the property operation
Maintains high degree of confidentiality of all information
All other duties as assigned

Required Education and Experience:

Bachelor’s degree from an accredited university or 2+ years of operations experience leading teams
Preferred Education: Degree in Engineering, Operations, or a related field is a plus

2 or more years of relevant experience desired, but not necessary; however, some supervisory experience, required

Required Knowledge Skills and Abilities (KSAs):

Knowledge of service area and ability to read a map/digital map directions
Ability to use a computer to generate reports and schedules
Ability to supervise others and make quality business decisions regarding operations
Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
Good written and oral communication skills
Ability to organize and perform work efficiently; strong analytical skills and attention to details
Travel up to 20% of the time

Must be on call and responsive for 24/7 operations
Work flexible schedule/shift/work area, including weekends, nights and/or holidays including standing and walking for up to 10 hours during shifts

Physical Requirements:

Long periods of standing, walking, and sitting
Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders
Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities
May work in extreme heat and cold, and in damp environment with moderate noise
Work is occasionally accomplished in an office or in a cubicle space equipped with a computer
Must be able to occasionally lift and/or move up to 45 pounds
Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Pre-Employment Requirements:

Must be 21 years of age
All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening
Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and
candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview
process, please contact us.HR.TalentAcquisition@transdev.com

Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions

California applicants: Please Click Here for CA Employee Privacy Policy.

Transdev Glassdoor Company Review

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Transdev DE&I Review

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CEO of Transdev

Thierry Mallet

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Average salary estimate

$94640 / YEARLY (est.)

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$89440K

$99840K

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What You Should Know About Operations Manager, Transdev

Are you ready to take the lead as Operations Manager with Transdev in the vibrant city of Austin, Texas? At Transdev, we pride ourselves on embracing a culture that prioritizes safety, professionalism, and an unwavering commitment to Diversity, Equity, and Inclusion (DEI). As the Operations Manager, you'll be the linchpin in our operations, ensuring seamless communication between our team and our valued clients. Your role revolves around supervising and mentoring our dedicated vehicle drivers, ensuring they perform at their best, and providing guidance on safety protocols and operational excellence. You’ll also play a vital role in managing daily operations, from mission assignments to the performance evaluations of your team members. With a competitive salary range of $89,440 to $99,840 and a robust benefits package, including generous vacation time, holidays, and health coverage, we value the well-being of our employees. But that’s not all! You'll engage in exciting initiatives like Lean/Kaizen to improve our processes and oversee vital responsibilities that support both your team and our passengers. If you have a bachelor’s degree in a relevant field or a couple of years of operations experience, you might be exactly who we’re looking for. Join us at Transdev, where innovation and integrity work hand-in-hand to create a better commute for everyone. Explore the opportunity to make a difference every day!

Frequently Asked Questions (FAQs) for Operations Manager Role at Transdev

What are the main responsibilities of an Operations Manager at Transdev?

The Operations Manager at Transdev is responsible for overseeing the daily activities of the Operations Supervisors, ensuring efficient operations during shifts. This includes coaching and mentoring drivers, handling compliance, supporting daily operational management, and participating in initiatives aimed at improving the work process. You will liaise between the Senior Operations Manager and your team, ensuring clear communication and effective operations.