TechOps Specialist / IT Support Specialist
About Us
TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of travel for work. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,400 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel
We are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015.
Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.
Over the past few years, we’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.
TravelPerk are innovators. During the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that’s where you come in!
If you’re ready to take off with us, keep reading!
We are looking for an ambitious, motivated and knowledgeable TechOps Specialist to help build a world-class IT experience at Travelperk.
In this role you will be an instrumental part of every aspect of IT at Travelperk. You will be responsible for everything from helping users day-to-day to delivering big projects that alter the course of the company.
You will need to be smart, adaptable, comfortable with ambiguity and people-focused. You should have a background in something technical and love learning how things work in IT. The more experience the better!
What you’ll do
As an IT Support Specialist, you’ll play a tactical, hands-on role in supporting our fast-moving, AI-focused startup. You’ll be the go-to person for day-to-day IT needs—especially those related to Mac support, hardware lifecycle management, and office IT logistics. This is a role for someone who thrives in execution mode and enjoys solving problems quickly and efficiently. Your responsibilities will include:
- IT Support: Serve as the first line of defense for employee IT issues, with deep focus on macOS troubleshooting, application support, and network connectivity.
- Hardware Management: Own the full device lifecycle—procurement, deployment, inventory tracking, loaner pool oversight, and device re-provisioning for offboarded users.
- Repair & Warranty Coordination: Interface with vendors for repairs, warranty claims, and AppleCare tracking.
- Accessory & AV Oversight: Manage inventory of peripherals and maintain conference room AV systems to ensure smooth daily operations.
- IT Onboarding: Set up laptops and essential software for new hires, delivering a seamless onboarding experience.
- Proactive Planning: Monitor hardware aging and coordinate refresh cycles to stay ahead of team needs.
- IT Logistics: Support software installs, device shipments, office moves, and other day-to-day IT coordination needs.
What you’ll bring
- Experience: 3-5+ years in IT support or systems administration, with strong MacOS experience in a fast-paced or startup environment.
- Technical Proficiency: Comfort with endpoint management tools, MDM systems (e.g., Jamf), and troubleshooting across Mac hardware/software.
- Organization: Highly organized with a systems-oriented mindset—able to track devices and inventory across multiple offices, beneficial if hands on experience with Oomnitza.
- Execution Focused: Bias for action and ability to troubleshoot, solve problems, and follow through independently.
- Communication: Friendly, clear communicator who can help teammates quickly and patiently—whether they’re in-office or remote.
Even better…
- Experience supporting hybrid teams or distributed environments.
- Familiarity with AV equipment and tools like Zoom Rooms, Logitech or Polycom setups.
- Past experience working with Apple Business Manager or zero-touch deployment tools.
- Passion for documentation, process improvement, and enabling others to solve simple issues themselves.
Compensation
Compensation for this role is a combination of salary and stock options. The anticipated base salary range is $55,000-60,000 per year. Actual compensation may vary based on specific qualifications, experience, and other job-related factors.
At TravelPerk we believe that diversity adds incredible value to our teams, our products, and our culture. We don’t just accept differences—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.
How we work
Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.
At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
All official communications will come from email addresses ending in @travelperk.com, our main social channels, or verified recruiters on LinkedIn linked to our official accounts.
Average salary estimate
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At TravelPerk, we're redefining the future of business travel, and we're excited to welcome a passionate TechOps Specialist to our Chicago team! Our SaaS platform is user-friendly, making travel easy for everyone involved, and as a TechOps Specialist, you'll be vital in enhancing our IT experience. In this role, you'll tackle daily tech inquiries, particularly focused on macOS issues, and help your colleagues navigate their IT challenges. Your responsibilities range from managing hardware lifecycle and coordinating repairs to ensuring seamless onboarding for new employees with the right equipment and software. If you're someone who thrives in a dynamic environment and loves figuring out how tech works, this role is perfect for you! With 3-5 years of IT support experience under your belt, you’ll be a hands-on technician who finds joy in troubleshooting and problem-solving. Plus, you’ll have the chance to influence important projects that will steer the company’s tech landscape. With our team’s diverse backgrounds and collaborative mindset, you’ll not only grow professionally but also contribute to a workplace that values innovation and creativity. Join us at TravelPerk, and be part of a journey that connects people through meaningful travel experiences!
To connect people in real life in the most enjoyable and sustainable way possible.
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