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Recruiter

Why TrueML?

 

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.

 

The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.


The Role


As a Recruiter, you will be the first point of contact for potential candidates, acting as a brand ambassador and strategic hiring partner while ensuring every interaction reflects our culture and values. You thrive in a fast-paced, evolving environment and are passionate about full-cycle recruiting, diversity hiring, and process improvement. A successful candidate will bring strong collaboration skills, enjoys being in an in-office environment, has a data-driven approach, and a commitment to delivering an exceptional hiring experience for candidates and stakeholders alike.


Benefits & Perks
  • Unlimited PTO
  • Medical/dental/vision insurance
  • 401k through Charles Schwab 
  • Flexible Spending Account, Limited FSA, and Health Savings Account- with an eligible health care package. 
  • Company-paid short-term and long-term disability plus basic life insurance.
  • Family-friendly maternity and paternity leave
  • Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
  • PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
  • Paid time off to do volunteer work in your community.
  • Access to the Wellness Coach app for you and 5 family members


What You’ll Do
  • Full-Cycle Recruitment & Candidate Experience. Manage end-to-end hiring, from headcount approval to offer negotiations and onboarding—partner with hiring managers to ensure a seamless, equitable, and high-touch interview and hiring process. Deliver an engaging and exceptional candidate experience.
  • Diversity, Equity, and Inclusion (DEI) Hiring Strategies. Build and nurture diverse talent pipelines across all hiring levels. Develop and implement sourcing strategies to attract underrepresented talent. Use data insights to identify representation gaps and proactively close them. Ensure structured, bias-aware interview processes with standardized evaluation criteria.
  • Strategic Partnership & Cross-Functional Collaboration. Collaborate with internal teams to secure headcount approvals and hiring priorities. Serve as a trusted partner to hiring managers, providing insights on call center hiring trends and market availability. Facilitate strategic intake meetings to define job requirements and success metrics.
  • Talent Sourcing & Employer Branding. Strengthen employer brand through social media, networking, and outreach. Use innovative sourcing techniques to attract active and passive talent, including AI-driven tools, Boolean search, and targeted engagement. Represent the company at networking events, industry conferences, and job fairs, especially in the Missiouri/Kansas market, to build brand awareness and expand the talent pipeline.
  • Data-Driven Recruiting & Continuous Improvement. Track and analyze key hiring metrics, including time-to-fill, source effectiveness, and hiring satisfaction. Use insights to refine sourcing strategies, enhance efficiency, and improve the candidate experience. Implement new tools, automation, and recruitment strategies for ongoing optimization.
  • Applicant Tracking System (ATS) Hygiene & Compliance. Maintain Lever (or equivalent ATS) data hygiene by ensuring candidate records are accurate, complete, and categorized appropriately. Regularly audit and clean outdated or duplicate records. Use ATS data to monitor hiring performance and recruitment KPIs. Follow standardized workflows for candidate submissions, feedback collection, and hiring decisions while ensuring compliance with GDPR, CCPA, and internal policies.


What You Bring
  • 3+ years of recruiting experience, including 1+ year in corporate/in-house recruiting.
  • Experience hiring for high-volume call centers and/or customer service representatives, financial services professionals, legal, and marketing positions,
  • Proven ability to source and engage passive talent through multi-touch outreach and nurture campaigns.
  • Experience partnering with colleges and career centers to build employer brand awareness.
  • Strong interviewing skills, with the ability to assess technical capabilities, behavioral skills, and team fit.
  • Exceptional written and verbal communication skills, with a talent for storytelling and candidate engagement.
  • Highly organized and detail-oriented, with strong follow-up skills.
  • A proactive, data-driven, and results-oriented mindset, thriving in a fast-paced environment.
  • Experience with Applicant Tracking Systems (Lever or equivalent).
  • A team player with a positive attitude, professional temperament, and a great sense of humor.


Bonus Points
  • Experience in startup or high-growth environments.
  • Familiarity with data-driven recruiting strategies and pipeline analytics.
  • Background in employer branding and recruitment marketing strategies.


Education
  • Bachelor’s degree or equivalent experience.


We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.


Our Dedication to Diversity & Inclusion

 

TrueML and TrueAccord are equal-opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

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Average salary estimate

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What You Should Know About Recruiter, TrueML

At TrueML, we’re on a mission to transform financial experiences for distressed borrowers, and we’re looking for a dynamic Recruiter to join our team in Lenexa, Kansas! In this role, you will be more than just a recruiter; you’ll be the first point of contact for potential candidates and a true brand ambassador for our inclusive culture. If you're someone who feels at home in a fast-paced environment and loves guiding candidates through the full recruitment process, you’re in the right place. You’ll work hand-in-hand with hiring managers, using a data-driven approach to find the best talent while focusing on diversity hiring strategies. Your knack for collaboration and organization will shine as you facilitate strategic meetings that help articulate job requirements and success metrics. Not only will you spearhead innovative sourcing methods and strengthen our employer brand, but you’ll also track key metrics to continuously refine and enhance our hiring process. At TrueML, we believe in creating exceptional experiences, not just for our clients but also for our candidates. Our incredible benefits—including unlimited PTO, medical and dental insurance, and family-friendly leave—reflect our commitment to our employees. So, if you're passionate about making an impact and fostering careers that help people achieve their best, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for Recruiter Role at TrueML
What are the responsibilities of the Recruiter at TrueML?

As a Recruiter at TrueML, your primary responsibilities will include managing the full-cycle recruitment process, from headcount approval to onboarding. You will ensure a seamless candidate experience by collaborating closely with hiring managers, developing innovative sourcing strategies to attract diverse talent, and utilizing data insights to monitor and improve hiring performance. Your engagement with candidates will be crucial in reflecting TrueML's values and culture.

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What qualifications do I need to become a Recruiter at TrueML?

To qualify for the Recruiter position at TrueML, you should have at least 3 years of recruiting experience, specifically with high-volume positions in call centers or customer service. Additionally, experience with diversity hiring practices, strong communication skills, expertise in using Applicant Tracking Systems, and a proactive, results-oriented mindset are essential to succeed in this role.

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How does TrueML promote diversity hiring through its Recruiter role?

TrueML prioritizes diversity, equity, and inclusion by implementing strategies that build and nurture diverse talent pipelines. As a Recruiter, you will develop sourcing strategies aimed at attracting underrepresented talent, ensuring structured interview processes that mitigate biases, and leveraging data analysis to identify and close representation gaps across all hiring levels.

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What is the work environment like for a Recruiter at TrueML?

At TrueML, the work environment for a Recruiter is dynamic and collaborative. You will thrive in an evolving atmosphere, partnering with internal teams while enjoying a supportive in-office culture. The company values innovation and collaboration, allowing you to utilize your skills effectively while contributing to the overall mission of enhancing customer experiences in the financial sector.

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What benefits can I expect as a Recruiter at TrueML?

As a Recruiter at TrueML, you can expect a range of generous benefits, including unlimited PTO, comprehensive medical/dental/vision insurance, a 401k plan, and paid parental leave. Additional perks include access to wellness programs, employee assistance services, and discount programs that reflect our commitment to your well-being both inside and outside of work.

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Common Interview Questions for Recruiter
Can you describe your experience with full-cycle recruitment?

When answering this question, detail the various stages of the recruitment process you've managed, from job requisition to onboarding. Highlight your methods of engaging candidates and any metrics you've used to measure your success in terms of time-to-fill and candidate satisfaction.

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How do you approach diversity hiring strategies as a Recruiter?

Discuss specific strategies you've implemented to attract a diverse candidate pool, including partnerships with diverse organizations and crafting inclusive job descriptions. Emphasize your commitment to ensuring equitable hiring practices throughout the interview process.

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What innovative sourcing techniques have you used in your previous roles?

Share examples of sourcing techniques you've adopted, such as leveraging social media platforms, utilizing AI-driven recruitment tools, or attending job fairs. Demonstrate how these techniques have successfully helped you find top talent and enhance candidate outreach.

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How do you handle high-volume recruitment demands?

Explain your methodology for managing high volumes of applicants while maintaining a personalized candidate experience. Discuss how you prioritize tasks and use technology and data to streamline the hiring process without sacrificing quality.

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Give an example of how you've improved a recruitment process in the past.

Select a specific instance to illustrate how you've identified inefficiencies in the recruitment cycle and implemented changes leading to improved metrics. This could involve a new assessment tool, revising job descriptions, or providing better training for interviewers.

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What tools do you find most effective in recruitment?

Mention specific Applicant Tracking Systems you've used, as well as any recruitment marketing tools. Discuss how you've leveraged these tools for data analysis, candidate engagement, and overall recruitment management.

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How do you maintain effective communication with hiring managers?

Describe your practices for keeping hiring managers informed throughout the recruitment process. This may include regular update meetings, shared metrics, and ensuring you understand their needs and concerns while providing actionable insights.

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What role does data play in your recruitment strategy?

Discuss how you use data to drive your decisions, track hiring metrics, and refine your recruitment strategies. Provide examples of how data-driven insights have led to better hiring outcomes in your previous positions.

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How do you foster a positive candidate experience?

Talk about your strategies for creating a welcoming and engaging environment for candidates, including timely communication, providing feedback, and ensuring candidates have a clear understanding of the hiring process and their next steps.

Join Rise to see the full answer
Why are you interested in working for TrueML?

In responding to this question, express genuine enthusiasm for TrueML's mission and values. Mention aspects of the company culture that align with your own values, how you can contribute as a Recruiter, and your desire to be part of a team committed to impactful work within the financial software industry.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
February 21, 2025

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