Access Coordinator II - Neurosciences

As an Access Coordinator II at the University of Arkansas for Medical Sciences, your primary responsibilities involve providing comprehensive support for patient care. This includes scheduling and coordinating appointments, managing referrals, checking in patients, verifying insurance coverage, and collecting payments. You'll also assist patients with financial information and help ensure that their healthcare experience is smooth and efficient.

To qualify for the Access Coordinator II position at the University of Arkansas for Medical Sciences, candidates should have a high school diploma or GED along with two years of customer service or healthcare experience. Candidates are also preferred to have a Certified Health-care Access Associate (CHAA) Certification, as well as experience in registration, billing, or scheduling in a healthcare environment.

Essential skills for an Access Coordinator II at the University of Arkansas for Medical Sciences include basic proficiency with computers and data entry, strong customer service abilities, and familiarity with medical terminology and CPT codes. You should also possess excellent communication skills, both verbal and written, to interact with patients and team members effectively.

At the University of Arkansas for Medical Sciences, employee development is a priority. Access Coordinators enjoy career training and educational opportunities to enhance their skills and advance their careers. Additional benefits such as mentorship and collaborative work environments also contribute to professional growth in a supportive atmosphere.

The typical work shift for an Access Coordinator II at the University of Arkansas for Medical Sciences is during day hours. This allows for a balanced work-life schedule while contributing to the healthcare needs of the community throughout regular business hours.

When answering this question, be specific about your past roles where you managed patient referrals. Discuss the systems you used, your approach to tracking and following up on referrals, and any challenges you overcame. Highlight your communication with healthcare providers and patients to demonstrate your effectiveness in this area.

A good way to tackle this question is to provide an example where you faced a high-pressure scenario, such as handling a busy front desk with patients waiting. Describe the steps you took to manage the situation, keep organized, and ensure that all patients felt attended to. Discuss the importance of maintaining composure and communicating clearly under stress.

In answering this, list specific software or systems you have experience with, such as electronic health records (EHR) systems or scheduling software. Explain how you utilized these tools to streamline patient registration and appointment scheduling processes, emphasizing any relevant metrics or successful outcomes from your work.

For this question, show empathy and patience in your approach. Discuss how you would start by making sure the patient understands their policy’s basics, such as deductibles and co-pays. Explain you'd provide easy-to-understand examples and be ready to answer follow-up questions to ensure they feel confident about their coverage.

Here, you can share your best practices for accuracy in data entry, such as double-checking your work, using checklists, and being thorough during each phase of data handling. Provide an example where your attention to detail had a positive impact on patient care or administrative functions.

Express your passion for helping others and how the role fits your skills. Discuss how UAMS' commitment to improving patient lives resonates with you. Tailor your response around specific aspects of UAMS that you admire, such as their collaborative culture or focus on patient care.

Discuss the importance of patient confidentiality and share the protocols and procedures you follow, such as HIPAA regulations. Provide examples of how you’ve handled sensitive information in a responsible manner, ensuring you respect patient privacy at all times.

Share experiences where you contributed to a team dynamic in previous roles. Highlight how you collaborated with coworkers, what your specific contributions were, and how you supported team goals. Stress teamwork as a key aspect of succeeding in patient-centered environments like UAMS.

To answer this, emphasize the importance of communication and collaboration in resolving conflicts. Discuss a time you navigated a conflict, focusing on how you facilitated dialogue between the parties involved and worked towards an amicable solution that prioritized workplace harmony.

Focus on a particular scenario where you helped a patient navigate through complex procedures or insurance issues. Explain your role in guiding them, any resources you provided, and the final outcome. This shows not only your skills but also your compassion in patient care.