Community Manager - job 1 of 2

About Us

We imagine the new. Inspire the next. And use the power of our creativity to help build up those around us.

At Allison, we provide a limitless environment where you can build, create, and grow. Our openly collaborative and highly supportive culture is free from bureaucracy and red tape. With over 1,000 innovators from diverse backgrounds, we break new ground for world-class clients across 50 global markets and dozens of industries. We believe in creating a space where everyone can freely express their opinions, share their ideas and dreams for the future, and be themselves.

We foster an inclusive culture that attracts builders from all backgrounds who can envision new solutions and create outcomes that move our clients' businesses forward, while helping everyone on the team learn and grow together. Our shared ideal of the builder's mindset is limitless and available to everyone, and we push the boundaries to create new and innovative solutions for our clients and ourselves.

We create lasting impact and relationships, and our culture fosters meaningful connections and friendships that last beyond the workplace. If you're ready to join a team that pushes you to be your best, supports you every step of the way, and celebrates your successes, welcome to Allison.

Overview

Allison is seeking a Community Manager who will primarily be responsible for providing outstanding and thoughtful services to client’s customers via online communities, including social media, Yelp, Google and other digital feedback platforms. The entry-level position is reserved for candidates with at least one year experience in daily community management in-house or at an agency. 

This person will also assist with the research, creation and implementation of social media and influencer programs. Social media support will include drafting content and sourcing assets while influencer programs will include sourcing, vetting, contracting and campaign management. In-house or agency experience with similar duties will be important. 

The team for this role includes 3-4 community managers who provide coverage for our clients, including evening, rotating holidays and alternating weekend work. While most duties for this role will fall within regular business hours Pacific Time, some will extend into the early evening and weekend. You will have the opportunity to advance your career at Allison in a variety of ways, and at your own direction. The hours and duties are specific to this initial role and subject to change as their career takes shape. 

Responsibilities

• Collaborates with internal integrated team members, clients and clients’ customers to resolve questions, comments and concerns posted online 
• Possesses knowledge and familiarity of community management tools such as Emplifi, Khoros, Sprinklr, etc. 
• Supports timely and responsive communications with colleagues, clients and customers 
• Maintains project schedules, task timing and content libraries as it relates to project implementation 
• Develops and documents community management incidents for measurement and analysis 
• Requires work outside of normal business hours to ensure customers receive timely responses 
• Works alongside measurement team for logistical support and analysis of programming 
• Actively participates in client and new business brainstorms, including providing relevant research or analysis to help guide ideation 
• Assists with reporting based on client needs (weekly, campaign, monthly, etc.) 
• Collaborates with team supporting the development of go-to-market plans for influencer programs 
• Supports influencer campaigns including research, vetting, communications outreach and contracting directly with influencers as well as brief development and supporting campaign activation and reporting  
• Drafts social content based on supplied brief and messaging/tone documents 
• Sources content inspiration and ideas based on campaign needs  

Qualifications

• Junior level of experience in marketing with research responsibilities with a minimum of one year experience in a day-to-day community management (as it relates to social platforms specifically) role, client or agency 
• Team-oriented, with an innate ability to understand needs and objectives and manage to expectations and turnaround times 
• Ability to work on several accounts with differing team members across time zones; requires a highly organized and effective communicator 
• Exemplary follow-through and execution skills 
• Consistently demonstrates empathy for clients and their customers 
• Willingness and ability to quickly learn and use new tools and resources 
• Excellent and thorough critical thinking skills and capabilities 
• Ability to determine key insights from raw data and make logical extrapolations 
• Self-starter who takes a proactive approach to work and deliverables 

Benefits

• Hybrid work environment with home and office schedule (2+ days in office per week) and work from anywhere weeks
• Comprehensive health benefits (healthcare, vision, dental, pet, home, and auto insurance)
• Generous time off policies (unlimited paid time off, wellness days, national holidays, summer Fridays)
• Four-week sabbatical every five years of employment
• Exceptional parental leave benefits
• Global mentorship and networking programs
• Monthly cell phone reimbursement
• 401k savings and employee stock purchase plan
• Volunteer hours (20 hours annually) for designated non-profit partner and personal choice
• Globally driven DEI initiatives (Employee Advocacy Groups, DEI committee)
• Career growth opportunities, such as Allison University (multi-day customized trainings for each level)

Equal Opportunities

At Allison, We’re different by design.

Our founding vision was to create a positive and entrepreneurial environment where talented people thrive – and creativity – killing bureaucracy… doesn’t.

We celebrate diversity and are committed to providing an inclusive environment for our employees. We do not tolerate discrimination or harassment of any kind and are committed to building an agency where everyone is welcome, and every voice is heard. We are proud to be an equal opportunity and affirmative action employer. 

In order to comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation in all locations within the United States for this role is $45k-$63k. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location. 

In addition to medical, dental and vision coverage, we offer a generous unlimited PTO plan, 401k program and comprehensive benefits plan. Additional perks and benefits include a month-long sabbatical, active employee advocacy groups, globally driven DEI initiatives, wellness days, summer Fridays and learning and development programs for our employees. 

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