IT Technical Analyst

As an IT Technical Analyst at CommonSpirit Health, you will be responsible for responding to and resolving incidents and requests, performing diagnoses, and troubleshooting issues of varying complexity. Additionally, you'll participate in technical discussions, assist in the transition to operations following implementation, and develop test plans to ensure seamless user acceptance.

To qualify for the IT Technical Analyst role at CommonSpirit Health, you need a Bachelor’s degree or equivalent experience in a healthcare environment, 4-7 years in IT as a Technical Analyst, excellent communication skills, and knowledge of troubleshooting both hardware and software. Experience in application support in a medical-related industry is also required.

Key skills for an IT Technical Analyst at CommonSpirit Health include strong analytical and problem-solving abilities, excellent documentation and writing skills, and a self-motivated attitude. Additionally, having operational knowledge of interfaces, APIs, and familiarity with tools like Google Workspace and Microsoft Visio is beneficial for success in this role.

IT Technical Analysts at CommonSpirit Health can expect a complex and collaborative work environment. Working remotely provides flexibility while still requiring effective communication across various teams and management levels to ensure a seamless IT experience for healthcare professionals and patients.

CommonSpirit Health provides numerous opportunities for professional growth for IT Technical Analysts. You’ll receive ongoing training relevant to new applications and solutions, develop technical knowledge, and gain experience in implementing continuous process improvements that enhance your skills and career trajectory.

When faced with an IT issue, I start by gathering as much information as possible from the user to understand the problem's context. I then analyze the problem step-by-step, using structured methodologies to isolate variables and identify the root cause. Following this, I implement solutions and test their effectiveness before confirming resolution with the user.

I have over four years of experience providing application support in a healthcare setting. This has involved diagnosing issues related to electronic health record systems, collaborating with end-users to understand their needs, and ensuring that the applications function properly without disrupting patient care.

I prioritize tasks based on urgency, impact on patient care, and the resources required to resolve them. By evaluating the severity and frequency of each incident, I can allocate my attention efficiently while keeping relevant stakeholders informed throughout the process.

I believe in open communication and collaboration when working in a team. Regular check-ins, sharing knowledge, and supporting colleagues are essential. I also value diverse perspectives, as they often lead to more innovative solutions to technical challenges.

I use project management tools such as Microsoft Visio and Google Workspace for documentation. These tools help streamline workflow processes, support team collaboration, and ensure that all technical issues and solutions are well-documented for future reference.

In my previous role, I identified a recurring issue related to user onboarding with our application support system. I introduced a standardized onboarding checklist that included guided training sessions for new users. This streamlined the process, reduced support calls, and improved overall user satisfaction.

I regularly engage in professional development through online courses, webinars, and IT conferences. Additionally, I follow industry blogs, technology news outlets, and forums to stay informed about emerging technologies and trends that can enhance my work as an IT Technical Analyst.

To communicate effectively with non-technical stakeholders, I focus on simplifying complex concepts and using relatable analogies. I also encourage questions to facilitate understanding and ensure that everyone is aligned on project goals and objectives.

In user acceptance testing, I facilitate the testing process by working closely with end-users to ensure that the applications meet their needs. This involves developing test plans, guiding users through testing scenarios, and gathering feedback to identify areas for improvement before full implementation.

I use a combination of time management tools and techniques, such as to-do lists and scheduling my day in blocks of focused work. Setting clear priorities allows me to tackle urgent tasks first while allocating time for ongoing projects and administrative duties.