PBX Operator

As a PBX Operator at Dominican Hospital, your primary responsibilities include answering all incoming calls and routing them to the appropriate locations, using an overhead paging system for notifications, and managing backup communication technologies during disruptions. You will also respond to emergencies, ensuring communication is efficient and in line with hospital procedures.

To qualify for the PBX Operator position at Dominican Hospital, you need at least six months of healthcare experience or a mix of education and experience in an accredited medical training program. Familiarity with medical terminology is preferred, and bilingual skills can enhance your candidacy.

Dominican Hospital equips its team, including PBX Operators, with comprehensive training on emergency procedures and protocols. You will regularly participate in drills to maintain readiness, ensuring that you can effectively manage communication and support emergency responses when necessary.

The work environment for a PBX Operator at Dominican Hospital is dynamic and requires you to work closely within a team-oriented atmosphere. Being a part of Santa Cruz’s leading healthcare facility, you will be surrounded by dedicated professionals committed to patient care and safety.

Yes, Dominican Hospital encourages career development, offering pathways for advancement for PBX Operators who wish to take on more responsibilities or expand their skill sets within the organization. Continuous training and educational opportunities are available to help staff grow in their careers.

In emergencies, it's vital to stay calm and organized. I would prioritize calls based on urgency, effectively communicate with callers by listening actively, and utilize the overhead paging system to delegate calls to appropriate personnel, ensuring quick response times.

To ensure clear communication, I would speak clearly and at a moderate pace when using the overhead paging system. Additionally, I would double-check the details before transmitting any information, and I’d familiarize myself with key terminology to avoid misunderstandings.

I once received an urgent call regarding a medical emergency, and I followed the established protocols by immediately notifying the appropriate medical team while providing reassurance to the caller. My focus was on communicating effectively and ensuring that assistance arrived as quickly as possible.

Medical terminology is crucial for accurately understanding caller needs and effectively communicating with healthcare staff. It enables me to manage calls efficiently and respond to various situations with confidence.

I actively participate in training sessions and emergency drills provided by Dominican Hospital. Additionally, I review any updates or changes to procedures and regulations that may impact my role in ensuring patient safety.

I prioritize understanding the needs of the caller by asking clarifying questions. I also stay familiar with the hospital's structure and services to ensure I can direct calls to the appropriate department swiftly and accurately.

In the event of a technology failure, I would remain composed and rely on backup systems to communicate effectively. I would also follow established backup communication protocols, ensuring that essential information is passed on without delay.

I am drawn to the PBX Operator role at Dominican Hospital because of the commitment to excellence in patient care and innovation. I admire the hospital's community outreach and would love to contribute to that mission through my communication skills.

Essential skills for a PBX Operator include excellent communication abilities, strong organizational skills, the ability to multitask, and a calm demeanor under pressure. These skills ensure effective call handling and overall support in a fast-paced environment.

I would strictly follow HIPAA guidelines and hospital policies to ensure confidentiality. This includes verifying the identity of callers when necessary and only sharing information with authorized personnel.