Administrative Assistant

As an Administrative Assistant at Municipal Valve & Equipment Company, Inc., your primary responsibilities will include creating Operations & Maintenance Manuals, taking inside sales orders, and managing customer communication. You'll enter vital project information into QuickBase, ensuring that our customers receive the best service possible. Your role also involves building relationships with vendors, engineers, and customers, making your position crucial to our operations.

For the Administrative Assistant role at Municipal Valve & Equipment Company, Inc., candidates should possess at least two years of experience in an administrative support role. Knowledge of inside sales is advantageous. Additionally, strong customer service skills, attention to detail, and proficiency in MS Office, especially Excel, are essential qualifications. A high school diploma or equivalent is required.

Important skills for an Administrative Assistant at Municipal Valve & Equipment Company, Inc. include excellent organizational and problem-solving abilities, strong attention to detail, and outstanding communication skills. Proficiency in MS Office programs and Adobe Acrobat will greatly benefit your performance in this role, allowing you to manage documentation and data efficiently.

While not mandatory, having prior experience in the wastewater or industrial industry is considered a plus for the Administrative Assistant role at Municipal Valve & Equipment Company, Inc. This experience can help you better understand our products and services, enhancing your ability to provide excellent customer support and collaborate effectively with our team.

The Administrative Assistant position at Municipal Valve & Equipment Company, Inc. is integral to customer service. You will ensure that Operations & Maintenance Manuals are accurately created and delivered, manage order entries, and facilitate smooth communication between customers and staff. Your role directly contributes to maintaining our excellent customer relationships and our commitment to service excellence.

When answering this question, highlight specific examples from your past where you created or assisted in creating operational manuals or similar documentation. Emphasize your attention to detail and organization during the process.

In response, discuss your methodology for prioritization, such as using to-do lists, digital project management tools, or deadlines to manage your workload. Give a specific example of a time this approach worked for you.

Mention your proficiency with tools such as MS Office Suite, especially Excel for data organization, and Adobe Acrobat for documentation. Highlight examples of how you’ve used these tools in previous positions effectively.

Share a specific scenario where you faced a challenging customer issue. Describe how you resolved it by listening, empathizing, and providing effective solutions, reinforcing your customer service skills.

Discuss your systematic approach to ensuring accuracy, such as double-checking work, developing checklists, or using templates. This showcases your attention to detail, which is vital in the Administrative Assistant role.

Emphasize the importance of effective communication and timely follow-ups in building strong relationships. Share examples of how you nurtured relationships in previous roles, focusing on specific strategies that worked well.

Research MVE and articulate your understanding of their mission, products, and the market they serve. Express how this aligns with your values and how you can contribute to their success as an Administrative Assistant.

Share your experiences working in high-pressure situations and how you stay organized. Talk about strategies you use to maintain productivity and keep calm under pressure.

Discuss the importance of confidentiality in administrative roles and share specific practices you implement to safeguard sensitive information, demonstrating your integrity and professionalism.

Reflect on your passion for supporting operational efficiency and customer relationships. Explain how you believe MVE's mission aligns with your career goals and how your skills will contribute to their team.