Assistant Store Manager - Chicago

The Assistant Store Manager at UNTUCKit in Chicago plays a crucial role in business operations, team management, and customer service. Responsibilities include motivating the team, managing inventory, ensuring exceptional visual merchandising standards, and assisting the Store Manager in recruiting and maintaining a strong staff. You'll also be responsible for training and coaching team members using UNTUCKit University resources, creating a vibrant work environment, and maintaining strong connections with customers.

To be considered for the Assistant Store Manager position at UNTUCKit in Chicago, candidates typically need a solid background in retail with proven experience as a Keyholder, Sales Lead, or Manager. Strong communication and interpersonal skills are essential, alongside the ability to lead and coach team members effectively. A preference for candidates is given to those with a college degree in a relevant field such as sales or business management. Additional skills such as proficiency in Microsoft Office and G Suite are also beneficial.

As an Assistant Store Manager at UNTUCKit in Chicago, you'll enjoy a dynamic and casual work environment that prioritizes teamwork and communication. Our core values—Be Kind, Own It, Work Together, Communicate, Mentor, and HAVE FUN—are at the heart of our culture, inspiring a supportive atmosphere. You'll be encouraged to lead with an entrepreneurial spirit and engage in a fun yet professional workplace, where your contributions will significantly impact our success.

The Assistant Store Manager at UNTUCKit in Chicago should be prepared for a flexible schedule, including day, evening, weekend, and holiday shifts. Retail hours can vary, but adaptability to changing priorities is essential. This role may also require working alone during certain shifts, emphasizing the importance of self-motivation and effective time management.

UNTUCKit offers a comprehensive benefits package to its Assistant Store Managers in Chicago, including a health care plan covering medical, dental, and vision, as well as a retirement plan (401k), life insurance options, paid time off, and disability coverage. Additionally, team members benefit from training and development resources, a casual working environment, and various wellness resources, all designed to support both personal and professional growth.

To effectively motivate my team as an Assistant Store Manager, I would focus on fostering a positive work environment by recognizing individual contributions, providing ongoing support and training, and setting clear goals. Encouraging open communication and collaboration would be crucial in building trust and camaraderie among team members, ultimately leading to improved performance and customer satisfaction.

In my previous role, I was actively involved in visual merchandising by ensuring that products were displayed according to brand standards while also appealing to our target audience. I focused on creating visually engaging presentations that would catch customers' attention and drive sales. Additionally, I regularly analyzed customer reactions to displays to understand what strategies worked best.

To manage inventory effectively as an Assistant Store Manager, I would utilize forecasting methods to predict demand trends and coordinate with suppliers for timely stock replenishment. Regular inventory audits would ensure accuracy and minimize shrinkage. Additionally, I'd train team members on best practices for merchandise handling and display to maintain optimal inventory levels while enhancing customer experience.

Handling customer complaints starts with active listening; I ensure the customer feels heard and understood. I would empathetically address their concerns and work towards a resolution promptly. Whether it involves exchanging a product or providing a discount, I aim to restore customer satisfaction while maintaining the reputation of UNTUCKit as a brand that prioritizes exceptional service.

I admire UNTUCKit's commitment to providing stylish and comfortable clothing that resonates with customers who appreciate the untucked look. Joining a brand that values teamwork, communication, and fun aligns with my professional aspirations and personal values. I'm eager to contribute my experience and passion for retail fashion to a team that thrives on excellence and customer engagement.

In my previous positions, I conducted training sessions for new employees, focusing on product knowledge, sales techniques, and company values. I believe that ongoing development is vital, so I implemented regular feedback sessions to identify areas for improvement and promote continuous learning. This approach not only enhances team performance but also fosters a culture of growth and success.

During busy shifts, I prioritize tasks by assessing immediate customer needs and operational demands. I would focus on customer service first, ensuring that team members are engaged with customers while simultaneously delegating non-urgent tasks. Effective time management and clear communication with the team are essential in maintaining efficiency and productivity during peak hours.

In my previous role, a conflict arose between two team members over task responsibilities. I facilitated an open discussion in which both individuals could express their concerns. I guided them to find common ground and collaboratively agree on a fair division of duties, which ultimately improved team dynamics and strengthened our collaborative efforts moving forward.

UNTUCKit is renowned for its innovative approach to casual wear, specifically designed for those who prefer a stylish and comfortable untucked look. The brand's commitment to quality and customer satisfaction, combined with its engaging marketing and retail strategies, positions it uniquely in the fashion industry. I appreciate that UNTUCKit emphasizes the importance of fitting the lifestyle needs of customers while ensuring they feel confident in their attire.

To ensure strong sales performance in the store, I would implement strategic promotions and create a captivating shopping experience that resonates with customers. Analyzing sales trends and adapting merchandising strategies would also play a pivotal role. Additionally, I would regularly motivate the team, providing them with the tools and training necessary to excel in product knowledge and customer engagement, resulting in increased conversion rates and customer loyalty.