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#917- Dutch Speaking M365 Proactive Copilot Ambassador

Company Description

One of Upwork's largest clients, an American multinational technology company, is in search of a Dutch Speaking M365 Proactive Copilot Ambassador with strong communication skills and knowledge on M365 Copilot and technologies.

The Proactive Copilot Ambassador will utilize their expertise in Microsoft 365 products and services to provide technical support and advise customers by helping them gain the most from their M365 subscriptions. 

The Ambassador will have excellent native or bilingual English speaking, listening and chat skills in order to communicate with customers and should be available immediately.

Deliverables will involve proactively reaching out to customers purchasing a Copilot subscription. This outreach aims to understand the reasons behind the purchase, guide them through Copilot features in M365 products according to their business needs, gather insights on their experience using Copilot, and address any potential concerns or issues they might be facing with Copilot’s features.

The Ambassador will proactively work closely with customers to understand their usage needs, identify opportunities to increase workload, and provide tailored solutions to enhance their overall experience with Copilot.

The initial customer contact is made via email, with the goal of converting this initial interaction into a phone call. All technical and business-related dialogue is conducted during this call, where the Ambassadors engage in a personalized dialogue with customers to identify their business and technical needs and advise them on the best architecture and product-workloads to suit their requirements.

Job Description

Responsibilities:

  • Contacting customers to understand reasons behind purchasing Copilot.

  • Identifying questions the customer might have related to Copilot usage.

  • Educate customers on the use of Copilot in different M365 products and services and provide guidance on best practices for improving productivity and collaboration.

  • Advise customers on the different subscription plans and features available and help them to choose the plan that best meets their needs and budget.

  • Keep up-to-date with the latest updates and enhancements to Microsoft 365 and Copilot, and communicate these changes to customers as appropriate.

  • Document technical issues and solutions in a knowledge base for future reference.

  • Collaborate with other technical support engineers and cross-functional partners to resolve complex technical issues.

Qualifications

Qualifications:

  • Strong command of the English and Dutch languages

  • Superior communication skills including active listening

  • Knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.) especially Copilot.

  • Experience with O365 web applications and feature sets

  • Excellent problem-solving skills

  • Strong interpersonal skills

  • Persuasion skills are a plus

  • ​​A positive attitude and the ability to build relationships with clients

  • Ability to speak a second language may be advantageous

  

Device Requirements:

  • Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools. 

  • Preferred: Dedicated laptop or PC for this project with no additional work or personal software installed

    • OR have a PC with DUAL boot, where in boot1 you can have personal and work partition and in boot2 you can have an environment dedicated to the project

    • OR have an additional USER profile dedicated only for this project, with no other software running

  • Windows 10 Pro (latest updates installed)

  • Minimum of 8 GB Ram (16 is recommended)

  • Core i3 processor (i5 is recommended)

  • Minimum of 256GB Hard disk (256 SSD is recommended)

  • Ethernet connection required

  • For security requirements, freelancers will not connect to the provided systems and tools using WiFi

  • A minimum of 25 Mbps download speed & 10 Mbps upload speed

  • No 3rd-party antivirus software installed

  • Media devices that are Teams compliant

  • Microphone/headset with background noise canceling (not a phone headset)

  • Webcam, preferably compatible with Windows Hello Technology

Additional Information

If you are selected to move forward you will need to complete the following steps with our onboarding team:

  • Background check and authorization
  • Identity check and location check
  • Live hardware check confirming the technical specifications required for the role
  • Payroll vendor documentation

All your information will be kept confidential according to EEO guidelines.

  • The hired candidates will be paid on a fixed pay, for tickets assigned/solved. Please submit a proposal with your desired budget, what your experience is with Microsoft 365 and its applications, along with any other information you’d like us to review in your proposal.

Why Choose Us?

  • We value diligence and teamwork
  • Collaborate with subject matter experts and the team to ensure timely and effective case resolution
  • Be a part of innovation and customer satisfaction to various large organizations
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Average salary estimate

$70000 / YEARLY (est.)
min
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$60000K
$80000K

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What You Should Know About #917- Dutch Speaking M365 Proactive Copilot Ambassador, Upwork

Join the innovative team at a leading American multinational technology company as a Dutch Speaking M365 Proactive Copilot Ambassador in Atlanta, GA! This exciting role is perfect for those who are passionate about Microsoft 365 products and have a knack for helping others. You’ll be using your strong communication skills to engage with customers and ensure they derive maximum benefit from their M365 subscriptions. Your key responsibilities will include reaching out to customers who have recently purchased a Copilot subscription, understanding their needs, and guiding them through the amazing features that M365 offers. You’ll also be answering any questions they might have, providing support on best practices, and addressing any potential concerns they may face while using Copilot. Collaboration is at the heart of this role, as you’ll work closely with other technical support staff to tackle complex issues and enhance customer experiences. The ideal candidate will have a solid command of both Dutch and English, knowledge of M365 technologies, and a positive attitude that shines through during customer interactions. Get ready to make a real impact by improving productivity and collaboration for businesses while growing your own skills along the way. If you’re excited about technology and eager to provide exceptional customer support, this is the job for you!

Frequently Asked Questions (FAQs) for #917- Dutch Speaking M365 Proactive Copilot Ambassador Role at Upwork
What are the main responsibilities of a Dutch Speaking M365 Proactive Copilot Ambassador?

As a Dutch Speaking M365 Proactive Copilot Ambassador, your primary responsibilities will involve reaching out to customers who have recently purchased Copilot. You'll engage with them to understand their reasons for the purchase, educate them on M365 features, and help guide them to utilize these tools effectively for their business needs. Additionally, you’ll document any technical issues and provide targeted solutions while collaborating with fellow support engineers.

Join Rise to see the full answer
What qualifications do I need to apply for the Dutch Speaking M365 Proactive Copilot Ambassador position?

To successfully apply for the Dutch Speaking M365 Proactive Copilot Ambassador role, candidates should possess a strong command of both Dutch and English. Superior communication skills, along with knowledge of M365 technologies such as Exchange and Teams, are essential. Additionally, experience in O365 applications, excellent problem-solving abilities, and interpersonal skills will be beneficial for this role.

Join Rise to see the full answer
How does the recruitment process work for the Dutch Speaking M365 Proactive Copilot Ambassador?

The recruitment process for the Dutch Speaking M365 Proactive Copilot Ambassador includes several key steps. Initially, candidates must submit a proposal detailing their experience with Microsoft 365 and relevant qualifications. If selected, you will undergo background checks, identity verification, and hardware checks to ensure you meet the technical requirements necessary for the position.

Join Rise to see the full answer
What technology and device requirements are needed for the Dutch Speaking M365 Proactive Copilot Ambassador role?

As a Dutch Speaking M365 Proactive Copilot Ambassador, specific technology and device requirements must be met. Candidates should have a dedicated PC or laptop with at least Windows 10 Pro, 8 GB RAM (16 GB recommended), and a minimum 256 GB SSD. Ethernet connectivity is necessary, and you should have Teams-compliant media devices, along with a headset and a webcam compatible with Windows Hello for video calls.

Join Rise to see the full answer
What can I expect in terms of compensation as a Dutch Speaking M365 Proactive Copilot Ambassador?

Compensation for the Dutch Speaking M365 Proactive Copilot Ambassador role is based on a fixed pay structure, determined by the number of tickets assigned and solved. When proposing your budget, make sure to align it with your experience level, which will factor into the overall compensation package you can expect.

Join Rise to see the full answer
Common Interview Questions for #917- Dutch Speaking M365 Proactive Copilot Ambassador
Can you describe your experience with Microsoft 365 technologies?

When answering this question, provide specific examples of how you've utilized Microsoft 365 applications in previous roles. Highlight your familiarity with tools like Teams, SharePoint, or Exchange, and include any relevant achievements or projects that demonstrate your expertise and understanding of M365 functionalities.

Join Rise to see the full answer
How do you handle customer inquiries regarding Copilot features?

In your response, emphasize the importance of active listening and effective communication. Explain your approach to clarifying customer needs, guiding them step-by-step through the features, and addressing any concerns they may have. Additionally, mention how you follow up to ensure their continued satisfaction.

Join Rise to see the full answer
What strategies do you use to build rapport with clients?

Discuss techniques such as personalizing your communication, showing genuine interest in client needs, and following up on past interactions. Providing examples of successful relationships you've built in previous roles can help strengthen your response.

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Can you give an example of a complex technical issue you've resolved?

To answer this question, choose a specific instance where you effectively diagnosed and resolved a technical issue. Describe the problem, the steps you took to ensure its resolution, and the positive outcome for the client. This demonstrates your problem-solving skills and technical knowledge.

Join Rise to see the full answer
How do you keep up-to-date with the latest Microsoft 365 updates?

Mention various ways you stay informed about updates and best practices, such as following Microsoft blogs, attending webinars, participating in training courses, or being part of user communities. This shows your commitment to continuous learning.

Join Rise to see the full answer
What do you think are the key benefits of using Copilot in M365?

In your answer, outline the main advantages of Copilot, such as streamlined productivity, enhanced collaboration, and personalized assistance. Provide examples of how these benefits can transform a client's operations and help them achieve their goals.

Join Rise to see the full answer
How would you tailor your support for a client with unique business needs?

Describe your approach to understanding a client's specific situation, conducting needs assessments, and crafting tailored solutions. Highlight the importance of flexibility and adapting your support style to fit different client scenarios.

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How do you document technical issues and solutions?

Explain your methodical approach to documenting issues, emphasizing clarity and detail. Share how you categorize information for future reference and ensure that it is easily accessible for teammates. This demonstrates both organizational skills and commitment to team success.

Join Rise to see the full answer
Describe a time when you had to persuade a client to adopt a new feature.

Provide a clear example where you identified a client's hesitation and successfully persuaded them by outlining the benefits of the new feature. Mention any research or data you used to support your recommendation.

Join Rise to see the full answer
What do you do when faced with a challenge you haven't encountered before?

Show your problem-solving mindset by discussing your strategy for encountering new challenges. Highlight your research, collaboration with colleagues, or seeking guidance from trusted resources to resolve unfamiliar issues effectively.

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DATE POSTED
March 16, 2025

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