Client Consulting Manager, PxD and Design - job 4 of 20

As a Client Consulting Manager in Visa's PxD and Design department, you will lead the transformation of product development via human-centered design. Your core responsibilities include managing integrated teams, conducting client workshops, rapidly prototyping ideas, and driving product commercialization. You'll collaborate closely with cross-functional teams, ensuring transparent communication and alignment on project goals.

To succeed as a Client Consulting Manager at Visa, you should possess experience in FinTech or Payments, along with expertise in design thinking methodologies. Strong project management skills and a hands-on approach to developing UI and prototypes are crucial. We're also looking for individuals who are creative, charismatic in client engagements, and capable of managing ambiguity.

In the role of a Client Consulting Manager, you will significantly influence Visa’s product roadmap by conducting in-depth market testing and utilizing qualitative and quantitative research methods. Your insights will help shape the development of new products and features, ensuring they meet real client needs and market demands.

Essential skills for a successful Client Consulting Manager at Visa include an understanding of human-centered design, project management expertise, creativity in problem-solving, and excellent communication skills. Being able to rapidly prototype and iterate ideas is vital as well as embodying the 'SWAN' characteristics of being smart, hardworking, ambitious, and nice.

The work environment for a Client Consulting Manager at Visa is dynamic and collaborative. This is a hybrid position, requiring flexibility to engage both in-office and remote settings. You'll be part of a diverse team focused on innovation and will actively participate in client engagements, workshops, and cross-functional collaboration.

When leading a design thinking workshop, I believe in creating an open, collaborative environment that encourages creativity. I would start by clearly defining the problem statement, followed by facilitating ideation sessions to gather diverse perspectives. It's crucial to create an atmosphere where no idea is too outlandish, and then guide the group towards synthesizing insights into actionable solutions.

Absolutely! In my previous role, I led a project to re-evaluate an existing payment app. By conducting user interviews and testing prototypes, we were able to redesign the user interface to enhance usability. The result was a 25% increase in user engagement. The key was to remain focused on user feedback throughout the development process.

Managing ambiguity is all about staying flexible and open-minded. I start by ensuring clear communication with my team and stakeholders, setting expectations that we may need to pivot as new information arises. I also rely on rapid prototyping to test ideas, allowing us to validate concepts quickly and adapt as necessary.

To ensure alignment with cross-functional teams, I prioritize regular check-ins and updates. Utilizing collaboration tools and maintaining open lines of communication helps build rapport. I also emphasize shared goals; keeping the focus on delivering value to the client helps us stay united in our objectives.

Client feedback is invaluable. I encourage clients to share their insights openly, and I factor this feedback into our development cycles. I believe in viewing feedback as an opportunity to refine our products. Listening actively and demonstrating responsiveness to their needs builds trust and leads to better results.

Data plays a central role in my decision-making process. I use data to inform product development and validate ideas. Analyzing user behavior and market trends enables me to make informed decisions and helps me create strong business cases for new initiatives.

In a previous project, I proposed a new payment solution that required buy-in from multiple stakeholders. I held a presentation where I shared both market data and user stories. By emotionally connecting the potential impact to our team’s values and demonstrating tangible benefits, I inspired the team to embrace the vision wholeheartedly.

I evaluate the success of a product post-launch through specific KPIs aligned with project goals. This includes user engagement, retention rates, and feedback analysis. Additionally, I conduct follow-up interviews or surveys to gather qualitative insights that can guide future iterations.

I use several techniques for rapid prototyping, including wireframing, low-fidelity mockups, and interactive prototypes. Tools like Figma and InVision allow for quick iterations, enabling me to simulate user interactions effectively. The goal is to gather user feedback as early as possible to refine the product.

I have collaborated closely with engineering teams by participating in daily stand-ups and planning sessions. By understanding technical constraints and capabilities early in the process, we can integrate design and engineering seamlessly. Encouraging open dialogue helps identify challenges and foster innovative solutions together.