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Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Consultant Client Success is an individual contributor responsible for owning the holistic postsale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients business The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities manage geographic expansion and promote product adoption

This role is an exciting opportunity to be at the forefront of Visas Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance Working in conjunction with Account Team members from Sales and Product you will proactively drive Client Success outcomes in alignment with Visas business agenda as detailed in the Sales Account Plan The individual will also define and deploy client support and service implementation strategies including automated tools and capabilities to enhance the client experience that drive value for our clients and support Visas strategy

This role serves as a functional specialist located in Peru and reporting to Vice President Head of Client Services Andean

 

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications
5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Analytical skills to prepare and summarize data into business solutions and provide sound analysis
Able to communicate complex technical terms and or processes in business language tailored to client
Self-starter able to achieve results as part of an effective team (across countries and time zones)
Able to effectively prioritize and multitask under deadlines
Experience using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word)
Experience representing technical and or business issues and solutions to influence audiences at multiple levels of an organization
Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments)
Certifications or qualifications in Client Customer Success, project management or related areas of practice and expertise.
Basic to intermediate proficiency in the following skills:
Building client relationships Build credibility and create trust-based relations partner with clients to build their business
Becoming customer centric Listen to and prioritize customer needs to drive value realization and build trusted partnerships
Success planning Build measurable actions plans to help clients achieve their business goals and realize value from their products solutions
Client engagement Communicate clearly and effectively with clients
Proactiveness Think ahead and take action
Critical thinking Take ownership over problems and find creative solutions to complex problem

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Consultant, Client Success, Visa

If you're ready to take your career to the next level, Visa in Lima, Peru, is searching for a proactive and driven individual to join our team as a Consultant, Client Success! In this dynamic role, you will be the main point of contact for our valued clients, ensuring their operational needs are met post-sale. Your expertise will help clients unlock the full potential of Visa's innovative payment solutions, driving their business growth and product adoption. You'll work closely with account teams to align your initiatives with our business agenda, enabling our clients to thrive in a complex landscape. This isn't just a job; it's an exciting opportunity to make a real impact by transforming how our clients experience Visa's offerings. Expect to develop strategies that enhance client engagement while using your analytical skills to turn complex data into actionable insights. Plus, thanks to the hybrid nature of this position, you'll have flexibility in where you work! Bring your passion for client success, your critical thinking abilities, and your knack for building lasting relationships to Visa and help us uplift businesses all around the globe. Together, we can shape the future of payments technology, and we can't wait for you to join us on this journey!

Frequently Asked Questions (FAQs) for Consultant, Client Success Role at Visa
What responsibilities does the Consultant, Client Success at Visa have?

The Consultant, Client Success at Visa is responsible for managing the holistic postsale relationship with clients, ensuring they receive the operational support they need while promoting the adoption of Visa's products. The role includes defining client support strategies, optimizing client performance, and acting as a trusted advocate to drive value realization for clients. Additionally, this position involves collaborating closely with account teams to align client needs with Visa's business objectives.

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What qualifications are needed to apply for the Consultant, Client Success position at Visa?

To qualify for the Consultant, Client Success role at Visa, candidates should have at least 5 years of relevant work experience and a Bachelor’s degree, or a combination of education and experience including advanced degrees. Preferred qualifications include 6 years or more of experience, strong analytical skills, proficiency in Microsoft Office tools, and experience in the payment industry. Certifications in customer success or project management are also advantageous.

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How does the Consultant, Client Success role at Visa fit into the company's mission?

The Consultant, Client Success position at Visa plays a crucial role in fulfilling the company's mission to connect the world through secure and innovative payment solutions. By ensuring clients receive the maximum benefit from Visa products and optimizing their performance, you contribute to both client success and Visa's overarching goal of uplifting businesses and communities globally.

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What skills are beneficial for a Consultant, Client Success at Visa?

Key skills for a successful Consultant, Client Success at Visa include exceptional client relationship-building abilities, strong analytical skills to convert data into insights, and effective communication skills. Being proactive, customer-centric, and capable of critical thinking are essential traits that will help you thrive in this role. Furthermore, a good understanding of the payment industry and its trends will be beneficial.

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What is the work environment like for a Consultant, Client Success at Visa?

The work environment for a Consultant, Client Success at Visa is dynamic and collaborative, with a hybrid model allowing for both in-office and remote work flexibility. You will have the opportunity to engage with diverse teams and clients across different regions, all while driving impactful solutions for Visa's client base. This role also encourages creativity and initiative, creating a stimulating atmosphere for professional growth.

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Common Interview Questions for Consultant, Client Success
Can you describe your experience with client relationship management?

When responding to this question, focus on specific instances where you've built lasting relationships with clients, showcasing your ability to understand their needs and provide effective solutions. Highlight any tools you've used to manage relationships and the outcomes you achieved.

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How do you prioritize tasks when handling multiple clients?

Employ the STAR method to share how you assess urgency and importance in your work. Describe your process for prioritizing tasks, ensuring that you meet deadlines while maintaining high-quality service. Use examples to illustrate your ability to manage competing demands effectively.

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What strategies do you employ to ensure client satisfaction?

Discuss techniques that you've implemented in previous roles to foster client satisfaction. Highlight your proactive approach to addressing client concerns, seeking feedback, and consistently exceeding their expectations. This shows your commitment to their success and demonstrates strong customer service skills.

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How do you handle conflict with a client?

Share an experience where a conflict arose and explain how you approached the situation. Emphasize your communication skills, your ability to stay calm under pressure, and how you worked collaboratively with the client to find a satisfactory solution. This demonstrates your problem-solving abilities and commitment to client relationships.

Join Rise to see the full answer
Can you explain a complex technical concept to a non-technical audience?

Provide an example from your past where you simplified technical jargon into understandable language for clients. Focus on your ability to adapt your communication style to your audience's expertise level, which is crucial in the Consultant, Client Success role.

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What tools do you use for data analysis and reporting?

Discuss your familiarity with various tools such as Excel, Power BI, or other analytics software. Highlight specific examples of how you've utilized these tools to drive business solutions or insights that benefitted your clients.

Join Rise to see the full answer
Describe a time when you had to persuade a client to adopt a new solution.

Outline a situation where you effectively demonstrated the value of a new solution to a client. Discuss the approach you took, how you addressed their concerns, and the eventual outcome. This will showcase your influencing skills and your ability to drive product adoption.

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How do you stay updated on industry trends and changes?

Share your strategies for keeping abreast of industry news and trends, such as following relevant publications, participating in professional networks or webinars, and engaging in continued education. This demonstrates your commitment to growth and staying informed in the payment landscape.

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What does success look like for a Consultant, Client Success at Visa?

Express your perspective on client success, emphasizing the importance of measurable outcomes, client satisfaction metrics, and long-term partnerships. Illustrate how these factors align with Visa's mission and goals, reflecting your understanding of the role's impact.

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Why do you want to work for Visa as a Consultant, Client Success?

Be sincere about your motivations for wanting to work at Visa, emphasizing the company's innovative culture, its role in the payments industry, and how the Consultant, Client Success position aligns with your career goals. This shows your enthusiasm and fit for the organization.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
February 20, 2025

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