Delivery Manager

As a Delivery Manager at Visa, you will oversee the implementation and integration of Tink's products for strategic and enterprise customers. Your key responsibilities include collaborating with customers to ensure their success, managing technical issues, directing them to the right internal resources, and optimizing delivery processes. Your role involves not only technical oversight but also building strong relationships with clients through effective communication and problem-solving.

To qualify for the Delivery Manager position at Visa, candidates should have experience in consulting or a project management role, particularly within a dynamic B2B SaaS company or banking environment. A technical understanding of APIs and SDKs is important. Additionally, strong communication skills and the ability to manage both short- and long-term priorities are essential for success in this role.

Essential skills for a Delivery Manager at Visa include strong client-facing abilities and the capability to convey complex concepts clearly. Problem-solving skills, especially in a technical context, are crucial. The role also requires a talent for structuring complex issues, identifying risks, planning mitigation strategies, and demonstrating a proactive approach to troubleshooting.

The Delivery Manager role at Visa is hybrid, meaning that you will have the flexibility to work both remotely and on-site. The specific expectation regarding days in the office will be confirmed by your hiring manager, providing you with a balanced work environment that promotes productivity while supporting a healthy work-life balance.

The Delivery Manager at Visa plays a vital role in ensuring customer success by guiding clients through the implementation and integration of Tink’s products. By building relationships, providing expert knowledge of open banking regulations, and delivering solutions that meet both technical and business requirements, the Delivery Manager helps organizations maximize the value derived from Tink's technology.

To ensure successful implementation, I focus on establishing strong relationships with customers from the outset. I work closely with them to define their goals, provide clear guidance throughout the implementation process, and maintain open communication to address any challenges as they arise.

In a previous role, I managed a complex project involving multiple stakeholders and tight deadlines. The key to overcoming challenges was effective communication and prioritization, ensuring that everyone was aligned with the project goals and that any risks were addressed promptly.

When conflicts arise, I prioritize listening to the client’s concerns to understand their perspective. I believe in collaborative problem-solving, where we can brainstorm solutions together, ultimately aiming to achieve a win-win outcome.

I proactively identify potential risks during the planning phase, assessing their impact and likelihood. By creating risk mitigation strategies and maintaining flexibility, I can adapt to unforeseen issues as they arise while keeping the project on track.

I simplify complex concepts into relatable terms and use analogies when appropriate. Visual aids like diagrams can also help illustrate key points. The goal is to ensure the client feels informed and empowered to make decisions without getting lost in technical jargon.

In one instance, I underestimated the time required for stakeholder reviews, which caused delays. This experience taught me the importance of factoring in buffer time and managing expectations early on, ensuring all parties are aware of timelines from the beginning.

I use project management tools to maintain visibility on all tasks, assign priorities based on deadlines and impact, and regularly communicate with team members to ensure everyone is aligned. This helps create a systematic approach to prioritize effectively.

Customer feedback is indispensable for continuous improvement. I actively solicit feedback throughout the project lifecycle to understand their needs better, and I use it to refine processes and enhance the service we deliver.

I engage with industry news through publications, attend relevant conferences, and participate in professional networks. This keeps me informed on trends, regulations, and technological advancements that could impact my role and the services we provide.

I am excited about the opportunity to work at Visa because of its commitment to innovation in the payments space. The role aligns with my passion for technology and my desire to create value for clients, making a real difference in their operations through effective implementation.