Digital Media Platform Engineering, Sr Manager - job 9 of 20

As a Digital Media Platform Engineering, Sr Manager at Visa, you will lead a dedicated team, manage application life cycles, and ensure the implementation of innovative technologies. Your role includes setting objectives through OKRs, creating technical roadmaps, troubleshooting escalated issues, and providing exceptional customer service to internal stakeholders.

To be eligible for the Digital Media Platform Engineering, Sr Manager role at Visa, candidates should have extensive experience in leading teams and managing technology projects. A strong technical background in digital media platforms, coupled with expertise in application life cycles and best practices, is essential. Familiarity with video meeting technologies and workplace applications is a must.

Visa values engagement in continual professional growth, especially in the Digital Media Platform Engineering, Sr Manager role. The organization offers training programs, mentorship opportunities, and access to industry resources to help you stay ahead in your field. You'll also have the chance to connect with platform vendors and partners to expand your professional network.

The Digital Media Platform Engineering, Sr Manager role at Visa is a hybrid position, with a mix of in-office and remote work. Your expected days in the office will be confirmed by your hiring manager. This flexibility promotes a balanced work-life dynamic while enabling collaboration with your team and stakeholders.

At Visa, the culture for the Digital Media Platform Engineering, Sr Manager role emphasizes collaboration, innovation, and support. You will work alongside motivated professionals who value continuous improvement, creativity, and exceptional service, fostering an environment where diverse ideas lead to innovative solutions.

In answering this question, showcase specific examples from your previous roles where you've successfully implemented or managed these platforms. Highlight your understanding of their capabilities, challenges faced, and how you optimized their use among team members.

You can effectively respond by discussing the importance of OKRs (Objectives and Key Results). Explain how you involve your team in the process, ensure alignment with organizational goals, and iteratively assess progress and make necessary adjustments.

When addressing this question, emphasize your management style that promotes open communication, regular check-ins, and collaborative tools. Mention specific instances where these strategies led to successful project outcomes and strong team cohesion.

Discuss your approach to conflict resolution. Providing real-life examples that illustrate your ability to facilitate discussions, mediate disputes, and find common ground among team members will strengthen your response.

Here, articulate your hands-on experience with application development, deployment, and management processes. Include details about lifecycle methodologies you have utilized, and how you ensure adherence to best practices throughout the stages.

Be prepared to outline a specific project where you played a crucial role, detailing your goals, challenges, strategies used, and the final outcome. Reflect on lessons learned and how they influenced future projects.

Share a narrative emphasizing effective communication and negotiation skills when working with vendors. Discuss how you coordinated their contributions while ensuring alignment with your project goals.

You can respond by describing a structured approach to research and evaluation that includes identifying needs, analyzing emerging trends, and conducting proof-of-concept tests. This should demonstrate your proactive measures in keeping Visa at the forefront of technology.

Explain your systematic approach to documentation that includes assigning roles for updates, regular audits, and feedback loops to ensure information is accurate and available for reference. Discuss how this contributes to team efficiency and continuity.

In answering this question, illustrate how you prioritize customer service by ensuring your team understands its importance. Discuss ways in which you ensure responsiveness and quality service for internal stakeholders, drawing on examples from previous roles.