Director, Channel Partner Enablement - job 20 of 20

The Director, Channel Partner Enablement at Visa is primarily responsible for building a comprehensive partner enablement framework to grow VAS channel partnerships globally. They will engage across departments to identify bottlenecks in channel selling, develop scalable enablement tools, and create a VAS-wide Channel Partner strategy. Additionally, they will conduct market analysis, design systems for channel partnerships, and accelerate growth by creating partner playbooks.

Candidates for the Director, Channel Partner Enablement position at Visa should have extensive experience in program design, strong stakeholder engagement, and the ability to implement operational models at scale. A background in change management and experience with governance models for large businesses is highly beneficial. Additionally, having solid analytical skills is crucial for identifying opportunities and driving channel growth.

The Director, Channel Partner Enablement facilitates partnership growth at Visa by creating a strategic enablement framework that empowers VAS channel partners. This includes developing tools and resources, engaging stakeholders to address selling challenges, and conducting market analysis to pinpoint top opportunities. By building playbooks and systems, they ensure that partners are equipped to succeed in their markets.

Essential skills for success as a Director, Channel Partner Enablement at Visa include strong program design and management capabilities, excellent relationship-building and stakeholder engagement skills, and robust analytical expertise. Additionally, the ability to work in complex environments, drive change, and build effective operational models is critical for achieving the role's objectives.

A Director, Channel Partner Enablement at Visa can expect a highly collaborative and dynamic work environment. This hybrid position allows for a mix of in-office and remote work, fostering flexibility and collaboration. The role involves working with diverse teams across the organization, making adaptability and communication crucial in navigating the fast-paced nature of the role.

When answering this question, focus on specific frameworks you have developed, the processes involved, and the outcomes achieved. Highlight your strategic approach to identifying partner needs and how you included stakeholder feedback to ensure the framework's relevance and effectiveness.

Discuss your methods for building relationships with stakeholders. Share examples of how you have identified their needs, addressed concerns, and collaborated effectively to drive projects forward. Highlight any tools or technologies you used to facilitate communication and engagement.

Provide insight into your analytical skills and methodologies for market analysis. Discuss how you gather data, assess competition, and identify trends to formulate actionable strategies. Emphasize any successful outcomes resulting from your analyses in prior positions.

Describe a specific change management initiative, detailing the challenges you faced and how you navigated them. Share the strategies you implemented to gain buy-in from stakeholders and how you measured the success of the initiative.

Discuss your organizational skills and any project management tools you utilize. Provide examples of how you've prioritized tasks based on urgency and impact, while also ensuring that stakeholder needs are met.

In this response, outline the essential elements of a partner playbook, such as clear objectives, case studies, role-specific guidelines, and support resources. Discuss how you would approach developing these components to ensure they are actionable and beneficial for partners.

Share your approach to problem-solving in the face of setbacks. Emphasize your ability to remain flexible, reassess strategies, and proactively communicate with stakeholders. Provide an example of a challenge you overcame and the lessons learned.

Discuss the key performance indicators (KPIs) you consider critical in assessing channel partnership success, such as revenue generated, partner satisfaction, and engagement metrics. Explain how these metrics guide your decision-making and strategy development.

Enumerate the tools and technologies you have found useful in your previous roles, such as CRM systems, analytics platforms, and project management software. Share how you leveraged these tools to enhance channel partner engagement and streamline operations.

Frame your answer around Visa's mission and values. Discuss how your skills align with the requirements of the role and express your passion for driving partnership growth. Highlight any specific initiatives within Visa that excite you and how you hope to contribute.