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Service Experience Analyst - job 17 of 43

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The Analyst role is within Global Client Services Loyalty VAS Go-To-Market Services organization and maintain the developed operational experience in a repeatable and scalable process for Loyalty Products, a Visa proprietary application.

Global Client Services Loyalty Go-To-Market Services organization helps issuers, merchants, and acquirers execute marketing promotions that change and reward cardholder behavior, increase revenue and build deeper, more profitable customer relationships. Our robust loyalty applications provide options for program customization and enhanced cardholder experiences, helping our clients to differentiate their loyalty programs from the competition.

The ideal candidate will be a self-motivated, highly collaborative team player who is proactive at identifying and resolving issues. This individual contributor position is based Atlanta office location. Relocation assistance cannot be provided.

What you’ll do:

Your responsibilities will grow with the role, but the list below provides a picture of the tasks you’ll be doing at the outset:

Develops a subject matter expertise on Loyalty services and provide proactive operational support with minimal direction.
Liaisons with product management team to identify support or implementation gaps prior to product rollouts and assist in resolution of those gaps.
Communicates technical and business changes to internal staff with various levels of technical knowledge.
Implements methodologies for analyzing changes, identifying impacts, communicating potential impacts to Client Support staff including populating internal knowledge bases.
Coordinates and influences cross-functional Visa teams (globally and regionally) in technology, product management, marketing, and/or client services organizations to ensure delivery on commitments.
Responsible for own workflow assignments and take initiative to resolve problems and meet deadlines.
Analyze and explore optimization opportunities to create seamless customer experience for our internal and external stakeholders.

What you'll bring:

A passion for solving problems.
A way with words that makes technical topics easy to understand.
A keen eye for getting to the root cause of an issue.
A love of helping people.
An ability to manage multiple tasks and keep them all on track.
Able to jump into projects outside of your comfort zone at a moment’s notice.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Service Experience Analyst, Visa

Are you passionate about enhancing customer experiences? Join Visa as a Service Experience Analyst in our Atlanta office, where you'll play a key role within the Global Client Services Loyalty VAS Go-To-Market Services organization. In this unique position, you’ll be immersed in creating operational experiences that are both repeatable and scalable for our Loyalty Products, which are vital in helping issuers, merchants, and acquirers form rewarding marketing promotions. You’ll utilize your knack for problem-solving and expert communication skills to liaise with product management, identify gaps, and ensure the smooth rollout of our loyalty services. Furthermore, you'll be analyzing the performance of these loyalty applications, all while collaborating with cross-functional teams that span globally and regionally. This role is perfect for self-motivated individuals who thrive in a collaborative environment and are dedicated to optimizing the customer journey. You'll bring your unique abilities to help differentiate our clients’ loyalty programs from the competition. We value a keen eye for detail, the ability to manage multiple priorities, and a heart for helping others. If you’re ready to jump into exciting projects, overcome challenges, and contribute to creating seamless customer experiences, we encourage you to apply. Note that this is a hybrid position, and specific in-office days will be determined by your manager.

Frequently Asked Questions (FAQs) for Service Experience Analyst Role at Visa

What are the responsibilities of a Service Experience Analyst at Visa?

As a Service Experience Analyst at Visa, your responsibilities will include developing expertise in Loyalty services, providing operational support, identifying and resolving implementation gaps, communicating changes to internal staff, and coordinating with cross-functional teams to ensure that commitments are met. You will play a crucial role in analyzing customer experience and exploring optimization opportunities to keep both internal and external stakeholders satisfied.