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Service Experience Analyst - job 40 of 43

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The Analyst role is within Global Client Services Loyalty VAS Go-To-Market Services organization and maintain the developed operational experience in a repeatable and scalable process for Loyalty Products, a Visa proprietary application.

Global Client Services Loyalty Go-To-Market Services organization helps issuers, merchants, and acquirers execute marketing promotions that change and reward cardholder behavior, increase revenue and build deeper, more profitable customer relationships. Our robust loyalty applications provide options for program customization and enhanced cardholder experiences, helping our clients to differentiate their loyalty programs from the competition.

The ideal candidate will be a self-motivated, highly collaborative team player who is proactive at identifying and resolving issues. This individual contributor position is based Atlanta office location. Relocation assistance cannot be provided.

What you’ll do:

Your responsibilities will grow with the role, but the list below provides a picture of the tasks you’ll be doing at the outset:

Develops a subject matter expertise on Loyalty services and provide proactive operational support with minimal direction.
Liaisons with product management team to identify support or implementation gaps prior to product rollouts and assist in resolution of those gaps.
Communicates technical and business changes to internal staff with various levels of technical knowledge.
Implements methodologies for analyzing changes, identifying impacts, communicating potential impacts to Client Support staff including populating internal knowledge bases.
Coordinates and influences cross-functional Visa teams (globally and regionally) in technology, product management, marketing, and/or client services organizations to ensure delivery on commitments.
Responsible for own workflow assignments and take initiative to resolve problems and meet deadlines.
Analyze and explore optimization opportunities to create seamless customer experience for our internal and external stakeholders.

What you'll bring:

A passion for solving problems.
A way with words that makes technical topics easy to understand.
A keen eye for getting to the root cause of an issue.
A love of helping people.
An ability to manage multiple tasks and keep them all on track.
Able to jump into projects outside of your comfort zone at a moment’s notice.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Service Experience Analyst, Visa

Are you ready to take your analytical skills to the next level as a Service Experience Analyst with Visa in Atlanta? In this pivotal role within our Global Client Services Loyalty VAS Go-To-Market Services team, you'll play a crucial part in maintaining and enhancing operational experiences for our Loyalty Products. Think of it as being the bridge between innovative marketing promotions and rewarding cardholder behavior, all while driving deeper customer relationships. You’ll develop subject matter expertise in Loyalty services, which will enable you to provide proactive operational support with minimal oversight. Your role will involve close collaboration with the product management team to identify and resolve any gaps before product launches, ensuring everything runs smoothly. You’ll communicate both technical and business changes to various internal stakeholders, tailor messages based on their technical knowledge. As you coordinate with cross-functional Visa teams, your influence will be key in meeting our commitments to clients and enhancing their overall experience. Throughout your journey, you’ll analyze and explore optimization opportunities, keeping the focus on seamless interactions between clients and our services. We're looking for someone who is self-motivated and a true team player, with a knack for problem-solving and a genuine love for helping people. This is a hybrid position, so while you’ll have face-to-face time with your brilliant team in the Atlanta office, you'll also enjoy the flexibility of remote work. Ready to dive into a role that pushes the boundaries of your abilities? Join us at Visa and make your mark!

Frequently Asked Questions (FAQs) for Service Experience Analyst Role at Visa

What are the key responsibilities of a Service Experience Analyst at Visa?

As a Service Experience Analyst at Visa, you will develop expertise in Loyalty services, providing essential support in a fast-paced environment. Your role includes collaborating with product management to identify gaps, communicating updates to diverse teams, and ensuring cross-functional alignment to meet client commitments.