Service Experience Analyst - job 9 of 43
The Analyst role is within Global Client Services Loyalty VAS Go-To-Market Services organization and maintain the developed operational experience in a repeatable and scalable process for Loyalty Products, a Visa proprietary application.
Global Client Services Loyalty Go-To-Market Services organization helps issuers, merchants, and acquirers execute marketing promotions that change and reward cardholder behavior, increase revenue and build deeper, more profitable customer relationships. Our robust loyalty applications provide options for program customization and enhanced cardholder experiences, helping our clients to differentiate their loyalty programs from the competition.
The ideal candidate will be a self-motivated, highly collaborative team player who is proactive at identifying and resolving issues. This individual contributor position is based Atlanta office location. Relocation assistance cannot be provided.
What you’ll do:
Your responsibilities will grow with the role, but the list below provides a picture of the tasks you’ll be doing at the outset:
- Develops a subject matter expertise on Loyalty services and provide proactive operational support with minimal direction.
- Liaisons with product management team to identify support or implementation gaps prior to product rollouts and assist in resolution of those gaps.
- Communicates technical and business changes to internal staff with various levels of technical knowledge.
- Implements methodologies for analyzing changes, identifying impacts, communicating potential impacts to Client Support staff including populating internal knowledge bases.
- Coordinates and influences cross-functional Visa teams (globally and regionally) in technology, product management, marketing, and/or client services organizations to ensure delivery on commitments.
- Responsible for own workflow assignments and take initiative to resolve problems and meet deadlines.
- Analyze and explore optimization opportunities to create seamless customer experience for our internal and external stakeholders.
What you'll bring:
- A passion for solving problems.
- A way with words that makes technical topics easy to understand.
- A keen eye for getting to the root cause of an issue.
- A love of helping people.
- An ability to manage multiple tasks and keep them all on track.
- Able to jump into projects outside of your comfort zone at a moment’s notice.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Average salary estimate
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As a Service Experience Analyst at Visa in Atlanta, you’ll play a crucial role in enhancing the operational experience for our Loyalty Products. This position is part of the Global Client Services Loyalty VAS Go-To-Market Services team, which empowers issuers, merchants, and acquirers to execute compelling marketing promotions that reward cardholder behavior and build substantial, profitable customer relationships. Your journey will begin by developing a deep understanding of our loyalty services, allowing you to proactively support operations with minimal guidance. Your ability to liaise with the product management team will be vital to identifying and resolving implementation gaps before new products launch. You'll be the bridge communicating both technical and business changes to our diverse internal teams, ensuring everyone is aligned despite varying levels of technical expertise. As a visionary in this role, you'll analyze changes and optimize processes to create seamless experiences for our stakeholders while coordinating with cross-functional teams globally and regionally. This is not just a job but an opportunity for someone who is self-motivated, loves problem-solving, and enjoys helping people. Plus, if you thrive in a hybrid work environment, where some days are spent in the office and others can be remote, this role may be the perfect fit for you.
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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