Job details

Part-Time Call Center Relationship Specialist

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Overview

At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.

Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.

Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states: AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.

Some of our Benefits/Perks:

Remote/Work From Home Available
Competitive pay starting at $18.75/hr + depending on experience
Medical/Dental/Vision Insurance
Employee discount on loans Team members qualify for a discount on consumer loans.
Tuition Reimbursement of up to $5,250 per year for full-time team members.
Paid Time Off 15 days/year & over 10 Paid Holidays
Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
Retirement Benefits (401K) Grow matches up to 8% for team members.
Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.

Responsibilities

The Call Center Relationship Specialist is responsible for providing friendly, expedient, competent and professional customer service to members via telephone and/or written correspondence. Cross-sells Credit Union products and services. Supports a sales and service environment that is focused on the credit union’s mission, vision and core values.

*This is a Part Time position and will not exceed more than 25 hours a week.*

Qualifications

Required Skills & Experience

High school diploma required. Some college from an accredited college or university is preferred.
1-3 years sales and service experience required, preferably in a call center environment.
Effective communication skills to include: active listening, voice quality, grammar, articulacy, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills.
Bi-lingual (English and Spanish) preferred.
Working knowledge of Windows-based PC products and general office equipment.

Physical Demands

Must be able to sit for extended periods of time.
Must be able to read, write, speak and type English.
Must be able to hear and use a telephone.
Use of computer requires repetitive keystrokes.

Work Environment

This role is fully remote, with the option to work from our HQ or retail locations.
You’ll play a vital role supporting our members, so schedule flexibility between 7 a.m. EST and 7 p.m. EST Monday – Friday and 9 a.m. EST to 1 p.m. EST on Saturdays is required.

Apply online today!

An Equal Opportunity Employer Minorities/Females/Veteran/Disabled

#LI-Remote

Average salary estimate

$43875 / YEARLY (est.)

min

max

$39000K

$48750K

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What You Should Know About Part-Time Call Center Relationship Specialist, Grow Financial

If you're looking for a fulfilling part-time role, look no further than the Part-Time Call Center Relationship Specialist position at Grow Financial Federal Credit Union! Here, we believe in making a difference for our 300,000 members and being part of a supportive team that values personal connections and professional growth. Being a remote role, you have the flexibility to work from where you feel most productive. Whether you’re helping members with their financial needs or introducing them to our diverse range of products and services, your role as a specialist is pivotal. You’ll be responsible for providing friendly and professional service, ensuring that every interaction reflects our core values. With competitive pay starting at $18.75/hr and a variety of benefits including medical, dental, vision, and 15 days of Paid Time Off annually, this position is designed to support your work-life balance. At Grow Financial, we're not just about profits; we are about people. We foster an engaging work culture filled with opportunities for development and connection, both virtually and in-person. So, if you're ready to join a team that strives to be bold, great, and have fun while making a positive impact in the community, then we can't wait to hear from you!

Frequently Asked Questions (FAQs) for Part-Time Call Center Relationship Specialist Role at Grow Financial

What are the primary responsibilities of a Part-Time Call Center Relationship Specialist at Grow Financial?

As a Part-Time Call Center Relationship Specialist at Grow Financial, your main responsibilities involve providing excellent customer service via phone and written communication, cross-selling credit union products, and supporting a service-oriented environment aligned with our mission and values. You’ll play a critical role in ensuring our members feel valued and understood.