Service Experience Analyst - job 21 of 43
The Analyst role is within Global Client Services Loyalty VAS Go-To-Market Services organization and maintain the developed operational experience in a repeatable and scalable process for Loyalty Products, a Visa proprietary application.
Global Client Services Loyalty Go-To-Market Services organization helps issuers, merchants, and acquirers execute marketing promotions that change and reward cardholder behavior, increase revenue and build deeper, more profitable customer relationships. Our robust loyalty applications provide options for program customization and enhanced cardholder experiences, helping our clients to differentiate their loyalty programs from the competition.
The ideal candidate will be a self-motivated, highly collaborative team player who is proactive at identifying and resolving issues. This individual contributor position is based Atlanta office location. Relocation assistance cannot be provided.
What you’ll do:
Your responsibilities will grow with the role, but the list below provides a picture of the tasks you’ll be doing at the outset:
- Develops a subject matter expertise on Loyalty services and provide proactive operational support with minimal direction.
- Liaisons with product management team to identify support or implementation gaps prior to product rollouts and assist in resolution of those gaps.
- Communicates technical and business changes to internal staff with various levels of technical knowledge.
- Implements methodologies for analyzing changes, identifying impacts, communicating potential impacts to Client Support staff including populating internal knowledge bases.
- Coordinates and influences cross-functional Visa teams (globally and regionally) in technology, product management, marketing, and/or client services organizations to ensure delivery on commitments.
- Responsible for own workflow assignments and take initiative to resolve problems and meet deadlines.
- Analyze and explore optimization opportunities to create seamless customer experience for our internal and external stakeholders.
What you'll bring:
- A passion for solving problems.
- A way with words that makes technical topics easy to understand.
- A keen eye for getting to the root cause of an issue.
- A love of helping people.
- An ability to manage multiple tasks and keep them all on track.
- Able to jump into projects outside of your comfort zone at a moment’s notice.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
As a Service Experience Analyst at Visa in Atlanta, you'll play a critical role in enhancing our Loyalty Products, a proprietary application designed to elevate cardholder experiences and strengthen relationships with merchants and issuers. In this dynamic position within our Global Client Services Loyalty VAS Go-To-Market Services organization, you’ll be at the heart of implementing and optimizing scalable processes that make marketing promotions not only more effective but also rewarding for cardholders. We’re looking for a self-motivated, collaborative team player who thrives on problem-solving and has a knack for clear communication. Your early responsibilities include developing a deep understanding of loyalty services, liaising with product management to bridge gaps before product rollouts, and communicating changes across teams with varying technical expertise. You’ll also tackle analyses to find optimization opportunities that streamline experiences for both internal and external stakeholders. As you grow into the role, you’ll coordinate with various cross-functional teams, ensuring successful deliveries and commitments are met. What’s great about this position is the chance to mix analytical skills with creative thinking, contributing to meaningful loyalty programs that make a difference. If you’re ready to embrace new challenges and help transform customer interactions for some of the most recognizable brands, we’d love to hear from you! Just a note, this hybrid position requires some days in the office, and relocation assistance isn't provided.
As an IT Consulting Manager at Visa, you'll spearhead strategic technology initiatives and consulting engagements for leading clients in Japan.
As a Senior Business Development Manager at Visa, you will drive growth in the B2B payments sector across Southern Europe from our Tel Aviv office.
Join United Staffing Solutions as a Travel Nurse RN specializing in Endoscopy, providing essential patient care in Pittsfield, MA.
Join Allied Universal® Event Services as Event Security at the Baton Rouge Bowling Conference, providing safety and exceptional service to guests.
Join NCR Atleos as a Field Service Technician II, delivering critical support to financial institutions and retailers across the globe.
Join Emory Healthcare as a Medical Oncology Registered Nurse and make a meaningful impact on patient lives in a supportive and dynamic environment.
Join Mercier Consultancy as a Spanish Speaking Customer Support Specialist, offering exceptional support from the comfort of your home in Greece.
U-Haul is looking for motivated Customer Service Representatives to enhance customer experience and support in various capacities.
As a Security Flex Officer at Allied Universal, you will play a crucial role in safeguarding facilities while providing exceptional customer service.
Join Mass General Brigham to make a difference as a Patient Care Assistant in a diverse inpatient unit.
Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
11700 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
