Sr. Director, Head of Sales Delivery, NA Visa Direct - job 12 of 12

The Sr. Director, Head of Sales Delivery at Visa Direct will oversee client launches and drive revenue generation. Responsibilities include building a sales delivery team, shortening time to revenue through customized onboarding plans, and coordinating with various internal teams for successful implementation. This role involves working on client best practices, optimizing pricing constructs, and developing a comprehensive sales delivery playbook. The focus is on ensuring that newly signed clients receive exceptional support and are guided towards achieving their market expansion goals.

Candidates for the Sr. Director, Head of Sales Delivery position at Visa Direct should have a strong background in sales and client management, with experience in leading teams in fast-paced environments. Key qualifications include proven track records in revenue generation, project management, and client onboarding. Understanding complex pricing structures, excellent organizational skills, and the ability to communicate effectively across departments are essential. Additionally, familiarity with the payments industry and cross-border transactions will be beneficial.

The Sr. Director, Head of Sales Delivery at Visa Direct interacts closely with various departments, including product, account management, marketing, and legal teams. This cross-functional collaboration is essential for developing and implementing effective onboarding processes and go-to-market strategies. By working with these teams, the Sr. Director ensures alignment on goals, optimizes client experiences, and ultimately drives revenue growth. Building robust relationships within the company is key to achieving the aggressive targets set for Visa Direct.

The Sr. Director, Head of Sales Delivery at Visa Direct will lead a team of sales delivery professionals. This team is responsible for supporting the execution of strategies aimed at launching new clients and scaling revenue. The leadership role involves mentoring and guiding the team, promoting best practices, and fostering a culture of collaboration to meet aggressive revenue targets. A strong focus will be placed on performance tracking and efficiency, ensuring the team remains agile and responsive to client needs.

As the Sr. Director, Head of Sales Delivery within Visa Direct, there is tremendous potential for growth, especially with the expanding North American push payments market. The role not only involves short-term revenue goals but also strategic long-term planning. With Visa's commitment to innovation and market leadership, there are numerous opportunities to influence product development, enhance the client onboarding experience, and shape the expansive sales strategy. This position can also serve as a stepping stone to higher executive roles within Visa as the company continues to evolve and adapt to market demands.

In your response, focus on your ability to implement structured onboarding processes tailored to client needs. Highlight how you would collaborate with sales, technical, and product teams to ensure all aspects of the launch are aligned. Discussing the importance of setting clear timelines and milestones to track progress can demonstrate your organizational skills and proactive approach.

Emphasize your strong communication and negotiation skills. Describe how you would foster an environment where all stakeholders can voice concerns, and how you would actively listen to resolve conflicts. Provide examples of past experiences where you maintained positive relationships while ensuring project goals were met, showcasing your interpersonal skills.

Highlight your understanding of pricing models and how you’ve successfully implemented them in previous roles. Share specific examples of when you optimized pricing strategies for clients, ensuring they met both contractual obligations and market expectations. Show how this experience will help you navigate similar challenges at Visa Direct.

Focus on the importance of communication throughout the onboarding and implementation processes. Discuss your philosophy of putting client needs first and how you would ensure they receive timely support. Reflect on the importance of gathering client feedback and utilizing it to improve services, which will demonstrate your commitment to client success.

Explain your method for assessing urgency versus importance and how you keep your team aligned on priorities. Provide an example where managing multiple projects required you to reorganize your focus effectively without compromising quality. This demonstrates your strategic thinking and time management abilities.

Discuss your passion for empowering team members and fostering their professional growth. Share how you motivate yourself through achieving team goals and client success, reinforcing the importance of a collaborative culture. This will illustrate your leadership style and dedication to both team and company objectives.

Choose a relevant project that showcases your ability to manage complex tasks, deliver results within deadlines, and engage cross-functional teams. Focus on the outcomes and how your leadership contributed to the project’s success. This will provide tangible proof of your capabilities.

Emphasize your continuous learning habits, such as attending industry conferences, participating in webinars, and engaging with professional networks. Mention specific resources you follow to stay informed on innovations and regulatory changes in the payments industry, showcasing your commitment to professional development.

Discuss the significance of leveraging data to inform decision-making processes. Explain how you would use analytic tools to assess market conditions, client behaviors, and sales performance. Providing examples of how data-driven strategies led to success in past roles will emphasize your analytical skills.

Outline the steps you’d take to gather insights from past projects, engage stakeholders, and define best practices. Stress the importance of creating a living document that evolves with market changes and team feedback. This showcases your strategic planning and commitment to enhancing team effectiveness.