Sr. Manager - job 8 of 25

As a Sr. Manager at Visa Technology & Operations LLC, the primary responsibilities include monitoring system processing to ensure availability, timely execution, and delivery. You'll also play a critical role in problem detection and root cause analysis to permanently fix issues. Facilitating maintenance activities, planning necessary changes, and supervising a team of Site Reliability Engineers are also key aspects of this role.

To qualify for the Sr. Manager position at Visa Technology & Operations LLC, candidates typically need a strong background in IT or operations management, with a focus on site reliability engineering or a related field. Proven leadership experience, exceptional problem-solving skills, and the ability to perform thorough research and analysis are also required.

The Sr. Manager at Visa Technology & Operations LLC is vital for team success by supervising and mentoring Site Reliability Engineers. They help foster a collaborative environment, enhance communication across teams, and ensure that operational issues are resolved efficiently, thereby improving overall performance and reliability.

For the Sr. Manager position at Visa Technology & Operations LLC, on-call support means being available to address potential operational issues around the clock as per the scheduled roster. This ensures that any critical problems that arise can be managed promptly, minimizing downtime and maintaining service reliability.

The Sr. Manager position at Visa Technology & Operations LLC involves domestic travel up to 5%-10% of the time. This travel can be essential for meetings, conferences, or onsite support, helping the manager to stay aligned with broader team objectives and initiatives.

In answering this question, share specific examples from your previous roles where you successfully monitored system performance and resolved issues. Highlight any tools or techniques you used and explain how your proactive measures improved operational efficiency.

When tackling root cause analysis, detail your step-by-step process. Discuss how you gather data, involve team members if necessary, and use specific methodologies like the 5 Whys or Fishbone diagrams to pinpoint problems effectively.

Describe your leadership style and any tools or methodologies you use for team management, such as Agile or SCRUM. Emphasize communication, mentorship, and how you promote a collaborative environment to foster success.

Share your commitment to continuous learning, mentioning specific resources such as industry publications, seminars, and online courses. Highlight how staying informed helps you implement best practices at Visa Technology & Operations LLC.

Use the STAR method (Situation, Task, Action, Result) to describe a challenge you encountered, the steps you took to address it, and the positive outcome. This showcases your problem-solving skills and resilience.

Discuss how you plan and execute maintenance tasks, including scheduling and coordinating with other teams, ensuring minimal impact on operations. Be sure to mention tools and processes that ensure efficient operations.

Refer to key performance indicators (KPIs) that you typically track, such as incident response times and system uptime. Explain how you use these metrics to assess and enhance team performance consistently.

Talk about how you use documentation, training sessions, and collaborative tools to ensure effective knowledge transfer. Emphasize your commitment to maintaining an updated knowledge repository for team members.

Describe your approach to conflict resolution, focusing on open communication, active listening, and finding common ground for resolution. Provide an example to illustrate your method.

Outline your strategies for adherence to processes, like regular audits and team training sessions. Discuss how you develop a culture of accountability and provide support for team members to follow established guidelines.