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Sr. Systems Engineer, Virtualization - job 29 of 30

The Sr. Systems Engineer is an individual contributor responsible for applying skills and knowledge to perform specified support functions. As part of the team - will be responsible for supporting critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation. Knowledge of production support processes such as incident/change/problem management, call triaging, and escalation procedures.

Essential Job Functions and Responsibilities: 

Installation, configuration, maintenance, and troubleshooting of Windows 2012, 2016, 2019, and CORE servers and related SOE software packages
Windows Core administration, command line remote administration, scripting critical for large deployments and consistent configuration
ESXi, vSphere systems administration and support including vMotion, HA, DRS, vCenter Operations Manager, vCenter Service Manager, vCenter Configuration Manager, Site Recovery Manager
Microsoft Hyper-V systems administration at the hypervisor level as well as virtual server, high available configuration, mitigating troubleshooting services, rapid return to service in the event of an outage
Scripting, automation, and Self-Service related experience necessary
Security Remediation process (vulnerability assessment and patch management)
Administration of Microsoft System Center Configuration Manager (SCCM) for software updates & patches deployment
Identify automation/innovation opportunities in BAU environment and create tools/scripts to automate and schedule routine administration tasks
Need some basic understanding of SDS, SAN, and NAS storage environment
Basic support of hard component platforms, (HPE C7000 & DELL CMC chassis enclosures)
Manage and support at least 2 of the following third-party monitoring and automation tools: Netcool, Splunk, BMC Patrol, Opnet, BMC Blade logic, BMC BAO. Ansible
BAU operational support of Wintel infrastructure with sound knowledge of ITIL v4 processes such as Incident, Change, Problem, and Release Management
Work with other Disciplines to develop Infrastructure Building Blocks based Reference Architectures and standards that can be offered as services to our customers
This position requires a dynamic, hard-working and ambitious individual, with excellent oral and written communication skills
Candidates will possess interpersonal skills and have experience working in Medium to Large enterprise operational environments
Assist in change management processes
Improve the efficiency and help standardize current processes
Respond to and resolve incident and problem tickets
Document and thoroughly understand the application architecture, system configuration across platforms and interface with various systems and use this knowledge effectively to resolve issues
Work closely with customer support team to communicate the root cause of the outage, duration and recommendations or steps to resolve issues
Participate in Service Improvement Meetings after an application outage
Respond to general inquiries
Document the incident in the tracking tool
Vendor contact for routine, documented incidents as well as operational problems
Provide assistance as required in analyzing the trends and suggesting long-term and short-term improvements.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$107500 / YEARLY (est.)
min
max
$95000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr. Systems Engineer, Virtualization, Visa

As a Sr. Systems Engineer specializing in Virtualization at our Highlands Ranch office, you'll be at the forefront of maintaining and enhancing critical applications that keep our operations soaring. Your expertise will play a pivotal role in ensuring stability through proactive maintenance and automation initiatives. You'll dive into the world of Windows servers while managing installations and configurations for versions 2012, 2016, and 2019. Mastering ESXi and vSphere systems won’t just be a task; it’ll be a part of your day-to-day, including managing vMotion, High Availability, and DRS. You’ll also step into the realm of Microsoft Hyper-V to foster high availability and optimize troubleshooting services. Security is paramount, and your skills in remediation processes and vulnerability assessments will shine through as you support these environments. You’ll be hands-on with SCCM for effective updates, while constantly identifying opportunities for automation - devising scripts that enhance efficiency in our day-to-day operations. In this hybrid position, we expect you to bring strong communication skills and a collaborative spirit, working closely with cross-functional teams to document processes and improve service quality. Your dynamic approach and tech-savvy nature will contribute significantly to our mission of delivering streamlined services to our customers. If you’re ready to embrace challenges and implement solutions that matter, this role is tailor-made for you!

Frequently Asked Questions (FAQs) for Sr. Systems Engineer, Virtualization Role at Visa
What key responsibilities does a Sr. Systems Engineer, Virtualization at our Highlands Ranch location have?

A Sr. Systems Engineer, Virtualization in our Highlands Ranch office is primarily responsible for supporting critical applications by performing installation, configuration, maintenance, and troubleshooting of Windows servers. This includes working with ESXi and vSphere systems, managing automation scripts, and engaging in security remediation processes to ensure a stable and efficient operational environment.

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What qualifications do I need to qualify for the Sr. Systems Engineer, Virtualization position?

To qualify for the Sr. Systems Engineer, Virtualization position, candidates typically need a strong background in systems engineering, particularly with Windows server environments and virtualization technologies like ESXi and Hyper-V. Proficiency in scripting, automation, and ITIL v4 processes is also crucial, along with effective communication and interpersonal skills, especially for collaboration with cross-functional teams.

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What tools will I work with as a Sr. Systems Engineer, Virtualization in Highlands Ranch?

In your role as a Sr. Systems Engineer, Virtualization, you'll work with various critical tools and platforms such as Windows Server, ESXi, vSphere, Microsoft SCCM, and monitoring and automation tools like Splunk and BMC Patrol. Familiarity with scripting languages used for automation will also be essential for streamlining processes.

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What is the expected work environment for a Sr. Systems Engineer, Virtualization?

The work environment for a Sr. Systems Engineer, Virtualization at our Highlands Ranch office is a hybrid model. This provides flexibility in working from home while also expecting to collaborate in-person on certain days. This allows for a dynamic interaction with your team and stakeholders, fostering a productive operational setting.

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How does the Sr. Systems Engineer, Virtualization position contribute to overall company success?

The Sr. Systems Engineer, Virtualization plays a crucial role by ensuring the stability and efficiency of our critical applications. Through proactive maintenance, root cause analysis, and automation, you’ll contribute significantly to reducing downtime, enhancing service delivery, and ultimately supporting the overall success and growth of the company.

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Common Interview Questions for Sr. Systems Engineer, Virtualization
Can you describe your experience with virtualization technologies as a Sr. Systems Engineer?

When replying, focus on specific projects where you successfully managed virtual environments, detailing the technologies used, challenges faced, and the outcomes. Showcase your hands-on experience with ESXi, vSphere, and Microsoft Hyper-V by sharing examples that highlight your problem-solving skills.

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How do you approach incident management in your role?

Provide a structured approach to incident management. Discuss your familiarity with ITIL v4 processes, how you prioritize incidents, and your experience in documenting and communicating resolutions effectively. This shows your understanding of critical support processes.

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What scripting languages are you proficient in, and how have you used them for automation?

Discuss the specific scripting languages you are familiar with, such as PowerShell or Python. Share real-world instances where you’ve created scripts to automate routine tasks, enhancing efficiency and reducing error margins in your previous roles.

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Describe a challenging server configuration issue you managed and how you resolved it.

In your answer, narrate a specific scenario that showcases your technical skills and your critical thinking. Detail the steps you took to diagnose and resolve the issue, and highlight the successful outcomes of your solutions.

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How do you keep up with new technologies and trends in systems engineering?

You can discuss your commitment to continuous learning. Mention specific resources, such as online courses, webinars, and communities where you engage with other professionals. This demonstrates your eagerness to stay updated and adapt to industry changes.

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What role does documentation play in your systems engineering practices?

Emphasize the importance of documentation in maintaining clear communication, compliance, and knowledge transfer. Provide examples of how thorough documentation has aided your team or project success, ensuring everyone is aligned and informed.

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How would you handle a situation where you are faced with multiple critical incidents?

Describe a prioritization strategy you would employ, such as assessing the impact and urgency of each incident. Highlight your communication skills in liaising with affected stakeholders while working on resolutions to ensure all parties are informed throughout the process.

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What methods do you use to assess the security vulnerabilities in your environment?

Discuss the tools and methodologies you employ for vulnerability assessments, including your experience with security remediation processes. Provide specific examples of how you’ve implemented these strategies effectively in past roles to enhance security posture.

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How do you ensure high availability for critical applications?

Explain your experience with high availability configurations, particularly with ESXi and vSphere systems. Discuss specific technologies you have utilized and situations where you successfully minimized downtime and maintained service continuity.

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Can you give an example of a time when you improved a process or system?

Provide a clear example where you identified an inefficiency, developed a solution, and implemented changes that led to improved outcomes. Use quantitative data if possible to demonstrate the impact of your improvement.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 2, 2025

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