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Sr. Systems Engineer, Virtualization - job 5 of 30

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The Sr. Systems Engineer is an individual contributor responsible for applying skills and knowledge to perform specified support functions. As part of the team - will be responsible for supporting critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation. Knowledge of production support processes such as incident/change/problem management, call triaging, and escalation procedures.

Essential Job Functions and Responsibilities:

Installation, configuration, maintenance, and troubleshooting of Windows 2012, 2016, 2019, and CORE servers and related SOE software packages
Windows Core administration, command line remote administration, scripting critical for large deployments and consistent configuration
ESXi, vSphere systems administration and support including vMotion, HA, DRS, vCenter Operations Manager, vCenter Service Manager, vCenter Configuration Manager, Site Recovery Manager
Microsoft Hyper-V systems administration at the hypervisor level as well as virtual server, high available configuration, mitigating troubleshooting services, rapid return to service in the event of an outage
Scripting, automation, and Self-Service related experience necessary
Security Remediation process (vulnerability assessment and patch management)
Administration of Microsoft System Center Configuration Manager (SCCM) for software updates & patches deployment
Identify automation/innovation opportunities in BAU environment and create tools/scripts to automate and schedule routine administration tasks
Need some basic understanding of SDS, SAN, and NAS storage environment
Basic support of hard component platforms, (HPE C7000 & DELL CMC chassis enclosures)
Manage and support at least 2 of the following third-party monitoring and automation tools: Netcool, Splunk, BMC Patrol, Opnet, BMC Blade logic, BMC BAO. Ansible
BAU operational support of Wintel infrastructure with sound knowledge of ITIL v4 processes such as Incident, Change, Problem, and Release Management
Work with other Disciplines to develop Infrastructure Building Blocks based Reference Architectures and standards that can be offered as services to our customers
This position requires a dynamic, hard-working and ambitious individual, with excellent oral and written communication skills
Candidates will possess interpersonal skills and have experience working in Medium to Large enterprise operational environments
Assist in change management processes
Improve the efficiency and help standardize current processes
Respond to and resolve incident and problem tickets
Document and thoroughly understand the application architecture, system configuration across platforms and interface with various systems and use this knowledge effectively to resolve issues
Work closely with customer support team to communicate the root cause of the outage, duration and recommendations or steps to resolve issues
Participate in Service Improvement Meetings after an application outage
Respond to general inquiries
Document the incident in the tracking tool
Vendor contact for routine, documented incidents as well as operational problems
Provide assistance as required in analyzing the trends and suggesting long-term and short-term improvements.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$105000 / YEARLY (est.)

min

max

$90000K

$120000K

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What You Should Know About Sr. Systems Engineer, Virtualization, Visa

As a Sr. Systems Engineer specializing in Virtualization at our Highlands Ranch office, you will play a crucial role in ensuring the stability and efficiency of our critical applications. This individual contributor role is all about using your top-notch skills to perform vital support functions. Your day-to-day will involve engaging in proactive maintenance activities, diving into automation processes, and conducting root cause analyses to swiftly address any issues that arise. With your expertise in Windows server environments, including installations and configurations of Windows 2012 through 2019, you’ll also support ESXi and Microsoft Hyper-V systems, enabling high availability and performance. We’re looking for someone proficient in scripting and automation to help streamline our operations while adhering to ITIL v4 processes. Collaborating closely with the customer support team, you’ll communicate and document outages, while also identifying both short-term fixes and long-term improvements. This is a hybrid role, providing the flexibility of remote work while ensuring you are also engaged with your team in the office. If you're dynamic, ambitious, and looking for an opportunity to make a real impact, we would love for you to join us and help build robust infrastructure solutions for our clients.

Frequently Asked Questions (FAQs) for Sr. Systems Engineer, Virtualization Role at Visa

What are the responsibilities of a Sr. Systems Engineer, Virtualization at our Highlands Ranch location?

The Sr. Systems Engineer, Virtualization at our Highlands Ranch office is responsible for performing key support functions, ensuring application stability through proactive maintenance, and engaging in automation activities. You'll also conduct root cause analyses for issues and be involved in managing Windows server installations, ESXi, and Microsoft Hyper-V environments.