Staff Software Engineer - Microsoft Dynamics - job 5 of 20

As a Staff Software Engineer at Visa, your key responsibilities will include designing and implementing solutions for business partners, especially using Microsoft Dynamics 365 (Customer Service Hub). You’ll lead project delivery, define project scopes, and ensure successful outcomes by liaising with both tech teams and business stakeholders. Additionally, you'll monitor project progress and promote methodologies such as DevOps and Agile to enhance delivery speed and quality.

To be considered for the Staff Software Engineer position focusing on Microsoft Dynamics at Visa, candidates should have robust experience in developing CRM solutions, specifically within the Microsoft Dynamics 365 platform. A strong background in project management and the ability to work on multiple initiatives simultaneously is essential. Furthermore, candidates are expected to possess effective communication and leadership skills, enabling them to guide and coach project teams.

Visa promotes a culture of growth and learning for its Staff Software Engineers. In this role, you'll have the opportunity to evaluate, guide, and coach your team, fostering a collaborative environment that emphasizes continuous improvement. Visa’s leadership principles encourage teams to strive for a healthy work-life balance while pursuing professional development, providing access to resources that enhance both technical and interpersonal skills.

As a Staff Software Engineer at Visa, you will be involved in various projects that aim to enhance customer service capabilities through Microsoft Dynamics 365. You'll engage in designing conceptual frameworks, conducting technical analyses, and delivering robust solutions that meet business needs. Your role will also include driving project delivery, coordinating with vendors, and ensuring solutions are delivered on time and on budget.

The workplace culture at Visa for a Staff Software Engineer is collaborative, innovative, and focused on delivering excellence. Employees are encouraged to share ideas and promote best practices while adhering to Visa’s Leadership Principles. The hybrid work model allows for flexibility in work arrangements, and the organization places a strong emphasis on fostering a supportive environment that values work-life balance and team growth.

When answering this question, highlight specific projects you've worked on using Microsoft Dynamics 365, detailing your role in designing and implementing solutions. Discuss any challenges faced and how you overcame them, as well as the tangible outcomes of your projects.

Explain your methodology when handling multiple projects. Discuss how you plan and prioritize tasks, use tools for tracking progress, and communicate effectively with your team and stakeholders to ensure timely project completion.

You could mention specific techniques such as daily stand-ups, sprints, and retrospectives. Talk about how you encourage team collaboration and the importance of flexibility and adaptability in Agile projects to enhance productivity and responsiveness.

Share a situation that illustrates your problem-solving skills. Focus on the problem's complexity, the steps you took to analyze it, and the solution you implemented. Highlight the impact of your solution on the project’s success.

Discuss your approach to quality assurance, including code reviews, testing frameworks, and setting clear quality standards. Emphasize the importance of collective accountability and how you promote a culture of quality among your peers.

Talk about your commitment to continuous learning. This could include attending conferences, participating in online courses, engaging in webinars, or following industry leaders to keep your skills and knowledge up to date.

Explain the importance of clear communication with stakeholders. Discuss how you set realistic project timelines, provide regular updates, and involve stakeholders in the decision-making process to align expectations with deliverables.

Share your familiarity with DevOps practices such as continuous integration, automated testing, and deployment strategies. Emphasize how these practices help improve collaboration between development and operations teams, enhancing overall efficiency.

Discuss specific actions you take to encourage collaboration, such as team-building activities, open communications, and using collaborative tools. Highlight how fostering a supportive environment contributes to team morale and project success.

Provide an example where project requirements shifted significantly. Walk through how you managed the transition, how you communicated changes to your team, and the outcomes of maintaining flexibility in your approach.