Job details

Staff SW Engineer - job 0 of 50

Get a free resume review

Seeking an experienced event management person who offers excellent analytical skills, a drive to learn and look for service improvement, with effective collaboration, communication, technical and reporting skills.

This person will join a team responsible for ad hoc user requests as well as delivering assigned projects and monthly story sprints. They will also participate in an on-call rota so that weekends and resource gaps are covered.

This person should also be familiar with change processes and understand the need to ensure changes are documented, validated, tested and implemented correctly.

Essential Functions

Responsible for day-to-day support, security, maintenance and availability of the event management tools, based upon business requirements while adhering to tight operations, security and procedural models
Responsible for complex integrations, advanced maintenance, high availability, disaster recovery, use case development, customer support, training and documentation of our Tools environments.
Function as the Event Management resource on key infrastructure projects and initiatives
Ability to build complex technical designs both and High level and detailed
Ability to build documentation for tooling infrastructure
Work with other Engineering disciplines to develop Reference Architectures and technology standards based on Infrastructure Building Blocks that can be offered as services to our internal customers
Participate in On-call support rotation

Key Responsibilities:

Design, develop, and implement ServiceNow ITOM-Health solutions to monitor and manage IT infrastructure health.
Configure and customize ServiceNow ITOM-Health modules, including Event Management and Operational Intelligence.
Develop and maintain integrations with other IT systems and tools.
Troubleshoot and resolve issues related to ServiceNow ITOM-Health implementations.
Conduct routine maintenance tasks, including patch management, system upgrades, and performance tuning.
Ensure compliance with security policies and best practices.
Implement and manage CI correlation to ensure accurate mapping and relationships between configuration items.
Provide training and support to end-users and stakeholders.
Stay up-to-date with the latest ServiceNow features, best practices, and industry trends.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$105000 / YEARLY (est.)

min

max

$90000K

$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Staff SW Engineer, Visa

Join our dynamic team at Ashburn as a Staff SW Engineer, where your expertise in event management will thrive! We’re on the lookout for someone like you—an experienced professional with sharp analytical skills and a passion for continuous improvement. In this role, you'll not only be handling ad hoc user requests but also contributing to our exciting projects through monthly story sprints. Your collaboration and technical skills will be key as you work alongside a diverse group of engineers on critical infrastructure initiatives. Being on-call is part of the gig, ensuring that we maintain high service availability even on weekends. Your familiarity with change processes will help you navigate the need for proper documentation, validation, testing, and implementation of changes efficiently. Your day-to-day responsibilities will include supporting and maintaining our event management tools while adhering to strict operational and security models. You'll engage in complex integrations and disaster recovery efforts while developing use cases and documentation that benefit our tool environments. Your contributions will shape how we build complex technical designs and elevate our technology standards offered to internal customers. Moreover, you’ll have the opportunity to design and implement ServiceNow ITOM-Health solutions, ensuring our IT infrastructure remains robust. This hybrid role allows flexibility and collaboration, with days in the office to be confirmed by your manager. If you're ready to take your skills to a new level with us, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for Staff SW Engineer Role at Visa

What are the responsibilities of a Staff SW Engineer at Ashburn?

As a Staff SW Engineer at Ashburn, you will be responsible for supporting, securing, and maintaining event management tools according to business requirements. You will also handle complex integrations and conduct advanced maintenance tasks while ensuring system availability and disaster recovery. Additionally, you’ll design and implement ServiceNow ITOM-Health solutions, customize modules, and maintain integrations with various IT systems, all while providing user training and support.