Staff Systems Engineer – Email/SecureFTP (SFTP) - job 6 of 20

As a Staff Systems Engineer at Visa, you're tasked with engineering and providing third-level support for messaging and SFTP solutions. This includes ensuring high availability of essential tools like Microsoft Exchange and SFTP, managing O365 and hybrid deployments, and troubleshooting connectivity issues. You will also work closely with the Information Security Office to maintain system security and compliance, while providing technical consultancy to both engineering team members and end-users.

Candidates for the Staff Systems Engineer position at Visa should have extensive experience in systems engineering, focusing on Email, Exchange Online, and SFTP solutions. A strong understanding of M365 architecture, security policies, and email gateways is essential. Experience with diagnosing technical issues and a background in information security will greatly benefit your success in this role.

Visa fosters a highly collaborative environment for the Staff Systems Engineer role. You will frequently communicate with other departments to manage outages, service disruptions, and technical issues effectively. The team values creativity and encourages thinking outside the box, allowing you to develop and document innovative engineering solutions while working seamlessly with both internal teams and stakeholders.

The Staff Systems Engineer position at Visa operates as a hybrid role. The exact number of days in the office will be determined by your hiring manager. This setup allows for flexibility between remote work and direct collaboration with your Austin team, providing the best of both worlds in terms of productivity and connectivity.

Problem-solving is critical for a Staff Systems Engineer at Visa since you'll be diagnosing complex technical issues related to email and file transfers. Your ability to swiftly identify problems and implement solutions will not only minimize downtime but also enhance the operational efficiency of essential tools, ultimately supporting the productivity of all Visa employees.

When responding to this question, highlight your direct experience managing Microsoft Exchange environments. Discuss any specific projects you've worked on involving Exchange Online or email gateways and how you ensured security and compliance. Mention your understanding of data flows and how they relate to overall system performance.

In answering this question, focus on your approach to diagnosing SFTP connectivity issues. Include steps you would take to troubleshoot, such as checking log files, verifying permissions, and analyzing network configurations. Highlight your analytical thinking and attention to detail in resolving such challenges.

A good response will reflect your commitment to professional development. Mention resources you utilize, such as industry conferences, webinars, online courses, or tech forums. Additionally, talk about how you apply this knowledge to your work, ensuring you remain ahead of security standards and technological advancements.

When answering, provide details about a specific project, including your role and the outcomes. Discuss any challenges you faced, how you overcame them, and the impact of your solution on the organization. Emphasizing measurable results will show your effectiveness in leading projects.

Highlight the importance of clear and timely communication. Discuss your approach to notifying stakeholders immediately about any service disruptions, providing regular updates, and ensuring transparency throughout the resolution process. Mention the significance of understanding stakeholder concerns and addressing them appropriately.

Explain your familiarity with compliance frameworks relevant to email systems, such as GDPR, HIPAA, or others applicable to Visa. Highlight specific examples of how you've implemented security policies, conducted audits, or worked with cross-functional teams to ensure compliance and security in past roles.

Talk about your approach toward developing engineering solutions, emphasizing creative thinking and collaboration with others. Discuss your methods for brainstorming new ideas, incorporating feedback, and iterating based on field performance. Mention how these processes drive innovation in your solutions.

When answering, demonstrate your understanding of potential challenges, like keeping up with rapidly evolving technology or managing security threats. Outline proactive strategies to address these challenges, such as continuous learning, collaborating with team members, or developing robust testing protocols for new tools.

Share the tools and methodologies you prefer when diagnosing technical issues. Whether it's using monitoring software, logging analysis, or troubleshooting frameworks, provide examples of how these tools have helped streamline your problem-solving process in past roles.

In your response, talk about your adaptability and experience working both in the office and remotely. Discuss strategies you use to maintain productivity in a hybrid environment, such as effective communication, time management, and your emphasis on regular collaboration with team members, regardless of location.