Sr. Systems Engineer - job 4 of 33

As a Sr. Systems Engineer at Visa Technology & Operations LLC, your primary responsibilities include providing Infrastructure Operations and Production Support, managing Docker and Kubernetes deployments, ensuring the security of the Kubernetes cluster, and partnering with various teams to offer seamless infrastructure support. You'll also be involved in the Security Remediation process and maintaining adherence to ITIL practices, making it a role that requires both technical acumen and strong collaboration skills.

To be considered for a Sr. Systems Engineer position at Visa Technology & Operations LLC, you should possess a solid background in systems engineering, particularly with Docker and Kubernetes technologies. Strong knowledge of infrastructure operations, security protocols, and ITIL practices is also essential. Proven experience in managing containerized applications will set you apart, along with effective communication skills to explain technical concepts to staff and partners.

The Sr. Systems Engineer role at Visa Technology & Operations LLC plays a critical part in supporting various business lines by ensuring that infrastructure operations are smooth and reliable. By collaborating with engineering and delivery teams, the engineer helps to deliver seamless support across different platforms, indirectly impacting service quality and user satisfaction, which is vital for Visa's reputation and success.

Sr. Systems Engineers at Visa Technology & Operations LLC primarily work with container technologies such as Docker and orchestration platforms like Kubernetes. They'll also engage with monitoring and auditing tools aimed at securing Kubernetes clusters. Experience with ITIL frameworks for incident, change, problem, and release management is also valuable in this role.

Yes, the Sr. Systems Engineer role at Visa Technology & Operations LLC does allow for partial telecommuting. This reflects the company's commitment to work-life balance while still ensuring that team members can effectively provide the support needed for infrastructure operations and production.

When answering this question, focus on specific projects or tasks where you utilized Docker and Kubernetes. Discuss how you approached the deployment process, any challenges you faced, and how you overcame them. Highlight your skills in scaling applications and securing the environment, as these are key aspects of the Sr. Systems Engineer role.

Addressing this question, emphasize that security is crucial in protecting sensitive data and maintaining business continuity. Share your knowledge about best practices in hardening Kubernetes environments, such as using role-based access control, regularly updating software to patch vulnerabilities, and implementing monitoring/auditing dashboards to detect unusual activity.

In your response, explain that handling on-call duties requires readiness and a systematic approach to incident management. Describe your strategies for prioritizing issues, communicating with the team, and documenting incidents. Providing examples of past experiences can illustrate your capability in maintaining service availability.

Share your knowledge of ITIL practices, especially regarding Incident, Change, Problem, and Release Management. Discuss any certifications you may hold and provide examples of how you have applied these practices in previous roles to enhance operational efficiency and team collaboration.

Discuss your experience in creating and implementing standardized operating procedures. Emphasize the importance of consistency and how you gather input from various team members to create processes that are effective and easy to follow. Mention any tools or documentation methods you find effective.

Choose a relevant project that showcases your problem-solving skills and technical expertise. Explain the challenge clearly, the steps you took to address it, and the successful outcomes. Highlight any collaboration with teams, tools used, and how this relates to the responsibilities of a Sr. Systems Engineer at Visa.

Mention your commitment to continuous learning and how you keep pace with emerging technologies. Discuss resources such as online courses, webinars, industry conferences, and technical communities. Being proactive in knowledge acquisition demonstrates your dedication to the Sr. Systems Engineer role.

Elaborate on the significance of collaboration in achieving project goals. Share examples where you worked with cross-functional teams, showcasing your interpersonal skills and your ability to explain technical concepts to non-technical team members.

Outline your systematic approach to vulnerability assessment. Talk about tools you use, the process of identifying vulnerabilities, and how you document and prioritize remediation efforts. Relating this to the Security Remediation process at Visa will illustrate your fit for the position.

Discuss a mix of technical and soft skills that are relevant to the role, such as proficiency in managing container technologies, understanding of ITIL practices, problem-solving abilities, and effective communication skills. Each skill is essential for collaborating effectively with teams and ensuring efficient infrastructure operations.