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User Experience Designer - job 5 of 19

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The Services Digitization organization is focused on the design, development, and delivery of products that elevate the client experience, making engagement with Visa simple, intuitive, and rewarding.

Essential Functions

The User Experience (UX) Designer will be responsible for delivering end-to-end user experience designs for the Services Digitization team, responsible for Visa’s client-facing portals, to drive consistency, usability, and customer centricity.

S(he) will operate as part of a CX team and product team within Client Services to bring the customer voice into the business and deliver differentiated customer experiences. The User Experience Designer will work closely with product managers and other key stakeholders across Client Services to identify user needs and pain points and should be an analytical and creative designer who is able to grasp user needs and solve problems in complex use case scenarios. A strong portfolio of successful UX projects is essential. This role requires a UX designer who’s experienced at taking complex user tasks and transforming them into intuitive, beautiful and accessible user experiences.

The designer will work alongside the product team to build in-depth understanding of client and user needs, pain points and jobs to be done by leveraging research findings, behavioral analytics, customer interaction data and insights. S(he) will contribute to customer experience requirements for new solutions, and will partner with Product Management, Global Design, and Platform Delivery teams to bring new self-service experiences to life.

Key responsibilities include, but are not limited to:

Journey mapping
Wireframing
UX/UI design
Prototyping

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$80000 / YEARLY (est.)

min

max

$70000K

$90000K

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What You Should Know About User Experience Designer, Visa

Join the dynamic Services Digitization team at Visa as a User Experience Designer in Austin! In this exciting role, you will have the chance to create user experiences that truly elevate client engagement and make interactions with Visa seamless and delightful. As a User Experience Designer, your mission will be to deliver end-to-end designs that resonate with users and promote consistency and usability across Visa’s client-facing portals. You'll be collaborating closely with product managers and a diverse group of stakeholders within Client Services, ensuring that the authentic voice of the customer shapes every decision. Not only will you dive deep into understanding user needs and pain points, but you will also shed light on complex scenarios, transforming them into intuitive solutions that are as beautiful as they are functional. Your strong portfolio will showcase your ability to tackle intricate user tasks with creativity and analytical prowess. You’ll leverage a mix of research findings, behavioral data, and customer insights to inform your designs, allowing you to contribute meaningful customer experience requirements for new self-service offerings. Key responsibilities include journey mapping, wireframing, UX/UI design, and prototyping. This hybrid position offers flexibility, with the expectation of in-office days to be discussed with your hiring manager. If you’re passionate about creating compelling user experiences and ready to make a significant impact at Visa, we would love to hear from you!

Frequently Asked Questions (FAQs) for User Experience Designer Role at Visa

What are the primary responsibilities of a User Experience Designer at Visa?

As a User Experience Designer at Visa, the primary responsibilities include delivering end-to-end user experience designs, journey mapping, wireframing, UX/UI design, and prototyping. You'll collaborate closely with product managers and other stakeholders to ensure a user-focused approach in creating client-facing portals that enhance usability and customer satisfaction.