Program Scheduler

As a Program Scheduler at VITAS, your key responsibilities include processing new referrals efficiently, participating in daily check-in meetings with the Admissions team to assess staffing needs, and providing concierge-level customer service. You'll be expected to maintain effective relationships with callers, accurately enter information into our systems, and support our admissions team in meeting and exceeding program goals.

To qualify for the Program Scheduler position at VITAS, candidates should possess at least two years of related experience, ideally in a medical terminology or call center environment. Strong organizational skills, the ability to communicate effectively, and a working knowledge of computers and software are essential. Bilingual candidates in Spanish and English are preferred, and a high school diploma or equivalent is desirable.

Training for a Program Scheduler at VITAS is continuous and designed to adapt to the evolving healthcare environment. New hires will engage in ongoing professional development to enhance their skills and knowledge related to the admissions process, customer service standards, and the use of our automated systems, ensuring you are well-equipped to succeed in your role.

A Program Scheduler plays a crucial role in patient care at VITAS by ensuring timely admissions through effective scheduling and appointment management. By responding accurately to caller queries and facilitating same-day appointments, you help streamline the process and improve access to care for patients, directly contributing to a positive healthcare experience.

Yes, being bilingual in Spanish and English is highly advantageous for a Program Scheduler at VITAS. This skill enhances communication with diverse clients and families, ensuring all patients receive the quality service they deserve, regardless of their primary language. It fosters better relationships and facilitates a more inclusive environment.

When answering this question, highlight specific experiences demonstrating your ability to handle calls in a courteous and efficient manner. Discuss any metrics or feedback that showcase your success in providing top-tier customer service, and mention how you adapt your communication style to meet callers' needs.

To respond effectively, consider sharing a real-life example where you successfully managed multiple tasks simultaneously. Discuss the methods you use to prioritize (like creating lists or using scheduling software) and how you remain focused under pressure, showcasing your organizational skills.

Your answer should reflect your ability to remain patient and composed in challenging situations. Discuss techniques such as active listening, empathy, and problem-solving to de-escalate issues. Sharing specific examples where you turned a difficult interaction into a positive outcome can reinforce your approach.

Focus on your strong organizational skills and ability to communicate effectively with diverse individuals. Relate your previous work experience that aligns with the responsibilities of the Program Scheduler at VITAS, demonstrating your understanding of the role and commitment to delivering exceptional customer service.

When discussing accuracy, provide examples of routines you’ve established to double-check your work, such as reviewing data entries or confirmation processes. Emphasizing detail-oriented habits and any technology you utilize for accuracy can strengthen your answer.

Select an example that illustrates your teamwork skills, explaining the situation, your role, and the outcome. Highlight how you contributed to the team’s efforts and what the experience taught you about the importance of collaboration in achieving goals.

In your response, outline your experience with medical terminology, perhaps from previous roles, education, or specialized training. Discuss how this knowledge will help you in the Program Scheduler role and how you apply this terminology in conversations and documentation.

When tackling this scenario, emphasize your ability to remain organized and calm under pressure. Describe how you might prioritize calls based on urgency and the systematic approaches you’d use to manage the situation effectively, ensuring each caller feels valued.

Discuss the specific software you have experience with that is relevant to the Program Scheduler position, such as scheduling programs or CRM systems. Highlight your adaptability and willingness to learn new technologies as required by the role at VITAS.

This question gives you a chance to express your passion for the healthcare field and alignment with VITAS's values. Consider mentioning how VITAS’s mission resonates with you personally and how contributing to patient care aligns with your career goals.