Senior Director, Software Engineering

Position Summary...

Are you passionate about pioneering cutting-edge technology, including GenAI, that can revolutionize customer service experiences? Do you dream of playing a technical role that will shape the future of customer service at the Walmart scale?  If you possess exceptional technical and leadership expertise, you may be interested in this opportunity. 

As a Senior Director of Engineering, you're a strategic senior technology leader who is responsible for shaping and leading the technology strategy, delivery, and operational excellence to ensure scalable technology solutions. You will own attracting, developing, and growing top engineering talent while fostering a culture of innovation and high performance.

What you'll do...

About Team: 

The Customer Care Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications. The Customer Care Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech. We partner with our product, business and UX teams to drive significant measurable business impact. Our mission is to help customers save money and live better. 

  

What you'll do:

• Lead a High-Performing Organization: Attract and develop top talent. Provide guidance, mentorship, and career growth opportunities. Set high performance expectations. 

• Foster Culture: Create an engaging, collaborative, curious and innovative organizational culture.  

• Technical Leadership: Provide technical leadership and oversee system architecture decisions. 

• Operational Excellence: Build a culture of operational excellence, ensuring the availability, scalability, and performance of our systems. Enhance operational and engineering standards proactively. 

• Deliver Impactful Solutions: Own the delivery of software systems that significantly impact the company. 

• Define Technical Strategy: Collaborate and influence business and product teams to maximize long-term success. 

• Communicate Vision and Strategy: Effectively communicate vision and strategy to cross-functional teams, from senior leadership to partner teams and engineers. 

What you'll bring: 

• Bachelors, Masters, or PhD from a reputed institution. 

• 15+ years of software engineering experience in a related industry. 

• 7+ years of experience managing and mentoring software engineering teams. 

• 4+ years of experience managing other managers. 

• Demonstrated history of building successful software products at scale.

• Demonstrated history of building successful software products leveraging GenAI technology.  

• Strong system architecture, problem-solving, and data-driven decision-making skills. 

• Ability to influence business and product teams with strong collaboration skills. 

• Excellent verbal and written communication skills, adept at communicating with executive levels, peers, and subordinates. 

• Demonstrated history of customer obsession and an agile mindset. 

• Strong sense of ownership and urgency.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Ways of Working:

Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. Our associates work onsite the majority of the time, with flexibility. This approach helps us make quicker decisions, remove location barriers across our global team and be flexible in our personal lives.

Benefits:
Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $160,000.00-$320,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and7 years’ experience in software engineering or related area.
Option 2: 9 years’ experience in software engineering or related area.



4 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years' experience in software engineering or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

805 Se Moberly Ln, Bentonville, AR 72712, United States of America