Field Quality Engineer II
At WHOOP, we're on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.
As a Field Quality Engineer II, you will work closely with WHOOP Manufacturing, Supply Chain & Operations, Hardware Engineering, and Membership Services teams as you will be responsible for field quality, triage on high customer impact returns, and RMA processes/metrics. You will hands-on debug failures and product returns, analyze and action field diagnostic data, and conduct 8D based Root Cause Corrective Action (RCCA) to ensure clear and actionable learnings are fed back to technical teams to enable design improvement so our members have a best in class hardware product experience.
- Lead returned product engineering failure analysis, RMA diagnostic testing, and project management to achieve yield, product lifetime, and field performance improvements
- Perform 8D based RCCA for returns and field failures. Analyze results and present detailed, actionable reports to engineering teams and manufacturing partners
- Analyze returned product, field reliability and field performance data. Create data visualizations for stakeholder visibility
- Improve and monitor factory and supplier quality control processes and MRB disposition.
- Understand, analyze, and optimize product return strategy, member communications, and field troubleshooting decision trees and SOPs
- Develop field reliability test plans and protocols, partnering with external engineering labs and manufacturing partners to leverage their testing and analysis capabilities
- Develop field validation plans for production changes including plan creation, risk level assessment, performance and failure analysis, and support change approval/rejection
- Project manage field quality initiatives with suppliers, external test providers, and engineering labs, owning the technical definition, schedule, cost, and coordination with all stakeholders and contributors
- Degree in Mechanical or Electrical Engineering, a related field, or equivalent practical experience
- 3+ years experience in quality engineering focusing on field quality, reliability, aftermarket reverse logistics, and transforming data into technically meaningful metrics
- Understand fundamentals of electromechanical design, manufacturing, and engineering test
- Strong written and verbal communication skills of technical details and engineering analyses with domestic and international teams
- Impeccable attention to detail, time management, and organizational skills
- Self motivated and proactive, demonstrating creative and critical thinking capabilities in a team environment
- Six Sigma Green Belt certification is preferred.
- Ability to travel domestically and internationally (up to 25%)
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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At WHOOP, we're on a mission to unlock human performance, and there’s an exciting opportunity for a Field Quality Engineer II to join our team in Boston, MA! This role is all about ensuring our top-notch hardware products meet the highest quality standards. You will be the go-to person when it comes to triaging customer returns and analyzing field quality data to guide improvements. Collaborating with various departments like Manufacturing, Supply Chain & Operations, and Engineering, you'll lead failure analysis and provide actionable insights that help our design teams elevate product performance. It's a hands-on position where you'll dig deep into product diagnostics, conduct root cause corrective actions, and turn complex data into easily digestible reports for stakeholders. Your expertise in quality engineering will shape our quality control processes and enhance member communications surrounding product returns. With a focus on continuous improvement, you’ll also develop field reliability test plans, manage initiatives with our suppliers, and streamline product return strategies. If you have a degree in Mechanical or Electrical Engineering and at least 3 years of experience in quality engineering, especially in aftermarket reverse logistics, we’d love to hear from you. At WHOOP, we understand that experience comes in many forms, and we encourage applicants from diverse backgrounds to apply. Join us, and let's work together to create the best possible experience for our members!
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Our mission at WHOOP is to unlock human performance. We believe that every individual has an inner potential that can be enhanced through continuous monitoring. As such we've built a system across hardware, software, and analytics designed to coll...
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