BuildON Technologies: Account Manager

The Account Manager at BuildOn Technologies plays a crucial role that encompasses understanding customer needs, building relationships, monitoring budgets, and ensuring high customer satisfaction. They act as the communication bridge between clients and internal departments, while also identifying growth opportunities within existing accounts, and assisting with onboarding new customers.

To qualify for the Account Manager role at BuildOn Technologies, candidates should possess over three years of sales experience, preferably in the software sales or residential homebuilding industries. A college degree or equivalent industry experience is required, alongside strong organizational skills, excellent communication abilities, and a results-driven attitude.

The Account Manager enhances customer satisfaction at BuildOn Technologies by acting as a primary contact point who ensures clarity in communications and manages customer expectations. They facilitate implementation processes, keep clients informed of updates, and provide customer feedback to improve internal operations, thereby enhancing the overall customer experience.

Teamwork is vital for the Account Manager at BuildOn Technologies. This role collaborates closely with Business Development for onboarding new clients and also works with the Director of Implementation to ensure seamless communication during the implementation process. This collaborative environment is key to facilitating successful customer relationships.

An Account Manager at BuildOn Technologies should possess excellent computer skills, particularly in CRM systems and reporting tools. Familiarity with software specific to the construction industry is an added advantage, as it aids in demonstrating product value to clients and enhancing engagement with BuildOn's solutions.

When faced with a challenging client, I made it a priority to understand their concerns through active listening and regular check-ins, which ultimately allowed me to address their needs effectively and maintain a strong relationship.

I typically analyze current account performance metrics, engage with customer feedback, and maintain open lines of communication to understand their evolving needs, which helps uncover potential areas for cross-selling or upselling services.

To ensure clear communication, I implement structured updates and check-in meetings with both my internal team and the client, providing a framework for responses to inquiries and feedback, ensuring everyone is aligned throughout the project.

Onboarding a new customer involves a collaborative approach, where I will facilitate initial meetings to understand their requirements, coordinate with internal teams for training sessions, and provide continuous support to ensure a smooth transition to our systems.

I have found CRM software to be invaluable for managing relationships, as it allows me to track interactions, follow-ups, and customer feedback effectively. Additionally, I leverage communication tools for transparent dialogues with clients.

My approach to conflict resolution is to first listen attentively to the client's concerns, seek to understand their perspective, and work collaboratively with them to find a solution that satisfies both parties, always prioritizing transparency throughout the process.

Customer feedback is fundamental in my role, as it helps inform product improvements and drives customer satisfaction. I actively solicit feedback during meetings and ensure it is communicated to the appropriate teams for continual enhancement.

In my previous positions, I regularly monitored client budgets by maintaining detailed records of expenditures and ensuring that services provided were within financial constraints, which helped maintain trust and transparency with customers.

I maintain motivation in a results-driven role by setting personal performance goals and celebrating small wins while also remaining focused on the overall success of my team and our customers’ satisfaction.

I believe that empathy is the most important quality for an Account Manager, as it allows us to genuinely understand and address our clients' needs and concerns, leading to stronger and more productive relationships.