Sr. Manager, People Operations

As the Sr. Manager, People Operations at Wisetack, you will be responsible for leading operational aspects of the employee lifecycle, including onboarding, performance management, talent development, and offboarding. You will develop and implement HR strategies that align with the company's goals while managing a Senior HR Generalist. Your role will also encompass fostering a positive employee experience and culture by overseeing engagement surveys and driving initiatives related to talent management and development.

To become the Sr. Manager, People Operations at Wisetack, you should have at least 5 years of HR operations experience in startup or technology environments, including 2 years in a leadership role. Familiarity with payroll management and PEO relationships is essential, along with the ability to design and implement scalable HR programs. Strong knowledge of HR best practices, project management skills, and excellent communication abilities are crucial for this position.

Wisetack places a high emphasis on employee culture, and as the Sr. Manager, People Operations, you will take the lead on initiatives that shape this culture. Your responsibilities will include conducting bi-annual employee engagement surveys to gauge feedback and drive continuous improvement in the employee experience. Additionally, you will develop programs that align with Wisetack's values, ensuring an inclusive and equitable workplace for all team members.

Candidates applying for the Sr. Manager, People Operations position at Wisetack should bring a robust background of HR operations experience, ideally within startup and technology settings. Experience working with PEOs, along with skills in payroll management and HR tools, will set you apart. A proven ability to influence across teams and a keen understanding of industry trends and legal requirements will help ensure success in this vital role.

As the Sr. Manager, People Operations at Wisetack, you’ll enjoy a competitive salary range based on your experience, alongside equity options. We offer a comprehensive benefits package, including health insurance, paid leave, and the opportunity to be part of an award-winning company culture. You will also be part of a collaborative and dynamic work environment that values innovation, customer service, and employee satisfaction.

When addressing this question, share specific strategies that you've implemented in previous roles to enhance employee engagement and satisfaction. Discuss methods such as conducting regular surveys to gather feedback, developing training programs, or initiating mentorship opportunities—emphasizing how these efforts align with the company’s goals and culture.

To answer this, highlight your strategies for staying informed about local employment regulations, such as collaborating with legal teams, consulting PEO partners, and developing clear company policies. You can illustrate your experience by mentioning specific instances where you managed compliance effectively in previous roles.

When discussing a change initiative, outline the situation, the actions you took, and the results achieved. Focus on how you communicated with stakeholders, measured the impact of the change, and adjusted the strategy based on feedback received, demonstrating your leadership and project management skills.

In your response, mention key HR metrics such as employee engagement scores, turnover rates, and performance review outcomes. Discuss how you would utilize these metrics to identify trends, assess the impact of initiatives, and make data-driven decisions that align with Wisetack’s goals.

Illustrate your approach to building relationships by focusing on communication and collaboration. Explain how you engage with department leaders to understand their needs and challenges, and how you offer tailored HR support that aligns with their business objectives, ensuring you remain a trusted advisor.

In your answer, discuss specific programs or initiatives you've implemented to foster diversity and inclusion. Highlight practices like the development of inclusive hiring practices, employee resource groups, or training programs aimed at enhancing cultural awareness among employees.

Share various resources you utilize to keep current with HR trends, such as industry publications, networking events, webinars, and professional associations. Highlight instances where you've applied new insights or best practices in your previous positions to illustrate your proactive approach to continuous learning.

When answering this question, choose a specific instance where you successfully navigated conflict. Describe the situation, the steps you took to mediate the issue, and the resolution achieved, emphasizing your communication and problem-solving skills.

Articulate your perspective on performance management as a critical component of employee development. Discuss how it helps identify strengths and areas for improvement, facilitates career path discussions, and reinforces company goals through constructive feedback and coaching.

In your response, outline a comprehensive onboarding process that emphasizes engagement, training, and cultural integration. Highlight steps such as pre-start communication, orientation programs, mentorship pairing, and follow-up evaluations to ensure a smooth transition for new hires.