As a CX/UX Designer at Wolters Kluwer, you will be responsible for creating high-quality design solutions across various deliverables, including screen flows, prototypes, and mockups. You'll collaborate closely with product managers and developers to align user needs with business goals while conducting UX research activities to enhance product usability. Your role will also include supporting developers to ensure accurate implementation of designs, making your input crucial for delivering a top-notch user experience.

To apply for the CX/UX Designer position at Wolters Kluwer, candidates should possess a minimum of 2 years of experience in a UX or Product Designer role. A Bachelor's degree in fields like Human-Computer Interaction, Psychology, or Industrial Engineering is required. Proficiency in design tools such as Figma, as well as understanding of UX research practices, is essential.

At Wolters Kluwer, the CX/UX Designer will work within a cross-functional team focused on Process Safety Management products. This includes collaboration with Product Managers, Software Engineers, QA Engineers, and a senior designer who will supervise your work. The environment is supportive, allowing for interaction with over 250 UX professionals across the organization, fostering learning and collaborative growth.

As a CX/UX Designer at Wolters Kluwer, familiarity with tools such as Figma for design, Miro for ideation, and Confluence for documenting design processes is required. Additionally, understanding web analytics tools like Pendo will enhance your design capabilities by providing insight into user behavior.

Wolters Kluwer emphasizes professional development for CX/UX Designers, offering many opportunities to learn and enhance your skills. Being part of a larger community with over 250 UX professionals opens avenues for collaboration, mentorship, and industry knowledge, allowing you to broaden your expertise and advance your career within this global technology company.

When approaching UX research, I first identify the target users and the specific questions we need to answer to improve the design. I employ a mix of methods, including user interviews and usability testing, to gather insights about user behaviors and preferences. This information guides my decision-making through the design process.

I prioritize usability, accessibility, and aesthetics as key design principles. My designs focus on user-centered approaches that ensure ease of use while also appealing visually. I keep the user journey in mind, aiming to create a seamless experience that aligns with their goals.

In a previous project, I worked on a web application where user feedback highlighted the need for quicker access to information. To balance this with our business goal of promoting premium features, I proposed a streamlined dashboard that highlighted key features while allowing easy navigation to premium options, thus satisfying both user needs and business objectives.

Effective collaboration starts with clear communication. I ensure that I involve developers early in the design process, seeking their feedback on technical feasibility. I also create detailed design specifications and prototypes to communicate ideas clearly, fostering a collaborative atmosphere where everyone feels comfortable sharing input.

One of my biggest learning experiences was during a redesign project where we encountered unexpected user resistance. This taught me the importance of involving users throughout the design process, conducting sufficient A/B testing, and being open to feedback, leading to a more user-proven solution.

Figma is my go-to prototyping tool due to its collaborative features, allowing real-time feedback from stakeholders. Additionally, I find its components and design system capabilities streamline the design process, making iterations easier and more efficient.

I measure the success of my designs through various metrics, such as user satisfaction scores, usability test results, and conversion rates. I also conduct follow-up user interviews post-launch to gather qualitative feedback and ensure ongoing improvements.

In a previous role, I faced pushback from stakeholders regarding a design that emphasized user feedback over business objectives. I presented data collected from user testing and highlighted the potential increase in customer retention as a benefit, which ultimately helped in winning their support for the decision.

My design process begins with researching and defining the problem, followed by ideation and sketching potential solutions. Once I have a direction, I create wireframes and prototypes, conduct usability testing, and iterate based on feedback. Finally, I collaborate with developers to ensure accurate implementation, followed by evaluation after launch to refine future designs.

I regularly read design blogs, participate in webinars, and attend design meetups or conferences. Additionally, I engage with the wider design community through social media and forums, which helps me stay informed about emerging trends and technologies in the UX field.