Who We Are:

The world's top sports betting and lottery brands choose OpenBet as their partner for world class content, leading tech and tailored service. We have their back, so they’re ready with exciting, memorable and safe sports betting experiences to entertain billions of players worldwide.

The Team

OpenBet is a global leader in betting and gaming entertainment, trusted by over 200 partners to create memorable winning moments for millions of players worldwide. From processing bets during iconic events like the FIFA World Cup and Super Bowl to pioneering next-gen products like BetBuilder, we continuously redefine the player experience with high-quality content, cutting-edge technology, and advanced player protection tools.

For over 25 years, our unbeatable platform has powered the most recognizable betting brands, ensuring peak performance with 100% uptime, unmatched scale, and speed. With 85 licenses, 20 World Lottery Association operators on our customer roster, and a team of 1,200+ experts across 14 countries, we remain at the heart of the industry.

The Goal

OpenBet is looking for a Support Lead to fill in an exciting role focusing on sup‐ porting, debugging and improving the functionality and performance of applications and systems running on high availability production environments. As a Support Lead with us, you’ll have exposure to these systems and more, as you take our products and your career to the next level. 

 What you’ll be doing 

• Line managing a medium-size team of Support Engineers in a single geographic location, including performing staff appraisals and regular 1-1s. 
• Involved with recruitment and the interview process. 
• Enforcing Support Processes within their team. 
• Liaison with other Support Leads and Support Management to ensure appropriate attention to Support issues is being given rebalancing resources whenever required. 
• Managing the Support ticket backlogs, during their working hours, based on impact and /or urgency and assigning/escalating tickets accordingly. Review fixes for production issues. 
• Analysis of ticket data to report on trends and/or improvements in handling of tickets and monthly SLA figures. 
• Responsible for identifying and delivering improvements to knowledge base and wiki documentation. 
• Sign off new or updated technical articles. Ensure that their directs have acknowledged and understood the technical articles. Mentor team members in technical issues. 
• Sign off new or updated technical training materials. Ensure that their directs have acknowledged and understood technical training materials. 
• Lead daily team standup meetings reviewing incidents and updates and feedback from management meetings. 
• Prepare and perform Monthly Service Reviews with Customers. 
• Escalation point for any Support Issue. 
• Create rota schedule for the local team which includes working on weekends and bank holidays. 

The Player

What you’ll bring 

• A bachelor’s degree in a traditional science subject, ideally computer science, engineering or information systems from a well-regarded university. 
• 3+ years of experience in a line management role, with proven record of technical investigation and creating solutions to problems. 
• Strong analytical and problem-solving skills 
• Strong line management skills. 
• Strong time-management and prioritization skills. 
• Strong ability to handle both customers and internal teams both personally (and when applicable technically) at a senior level adeptly and without supervision. 
• Strong ability to handle all incidents, including acting as the main coordinator in a site-down situation. 
• Excellent communication skills, both written and spoken. 
• An ability to learn new technologies quickly, work independently, manage workload and escalate in timely manner 

You will also have the following skills/experiences:  

• 3+ years of hands-on experience in at least one major language (Java, J2EE, C, C++, Python, PHP, etc.) and SQL queries. 
• Strong fundamental programming skills (data structures, algorithms). 
• Advance knowledge of any Unix/Linux distributions (e.g. Ubuntu, SUSE, etc.) and commands. 
• Strong knowledge of performance monitoring tools (Grafana, Datadog, Squadcast etc.). 
• Strong knowledge of LAMP (Linux, Apache, MySQL, PHP) website design. 
• Strong knowledge of Web technologies (HTML, HTML5 and CSS) and internet protocols (XML, HTTP, TCP/IP). 
• Advance experience using version control systems (GIT, Subversion, CVS, etc.). 
• Strong knowledge of scripting languages such as Perl, Python, JavaScript. 
• Proven interviewing / recruitment skills. 
• Familiarity with Jira ticketing system. 

What’s the Score?

Why OpenBet?

• The Playground: Join a team of innovators, disruptors, and game-changers who are reshaping the future of betting and gaming. 
• The Mission: Be part of a mission-driven organization that's committed to revolutionizing the way the world plays. 
• The Impact: Make a real impact on the world stage, leaving a lasting legacy that transcends boundaries and inspires generations to come. 
• The Culture: Immerse yourself in a culture of creativity, collaboration, and curiosity, where every idea is welcomed, every voice is heard, and every dream is encouraged. 
• The Future: Join us on the journey to build the future of betting and gaming, one game-changing innovation at a time. 

What we can offer YOU: 

• Attractive benefits, an open and supportive environment as well as a modern and exciting workplace 
• The opportunity to interact with global teams on a regular basis as you and our business continues to develop & grow 
• Tangible and genuine development - at OpenBet, you can take your career where you want it to go! 
• And if that’s not enough; enjoy flexible working whilst we provide you with the guidance and development skills you need to progress and enhance your career 
• We have a collaborative office environment with our team members in office 3 days per week. 

At OpenBet, we celebrate diversity and believe in creating an inclusive environment where every voice is valued and respected. We're committed to building a team that reflects the rich tapestry of humanity, embracing individuals from all walks of life, backgrounds, and identities. Join us in shaping the future of iGaming, where diversity isn't just celebrated—it's celebrated.  

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