Risk Operations Associate, Support

As a Risk Operations Associate, you'll be deeply involved in analyzing fraud patterns, proposing strategies to mitigate risks, and ensuring compliance with anti-money laundering regulations. Your daily tasks will include reviewing transactions and collaborating with various teams to enhance the overall customer experience.

To qualify for the Risk Operations Associate position, candidates should hold a Bachelor's degree and possess at least 1 year of relevant work experience. Strong analytical skills and a keen interest in investigating fraudulent behaviors are essential, along with the flexibility to work varied shifts.

While experience with SQL is preferred for the Risk Operations Associate role, it is not mandatory. The core focus is on analytical skills and a proactive approach to preventing fraud, and we're open to candidates willing to learn on the job.

The US hourly rate for the Risk Operations Associate position ranges from $20.60 to $25.75, plus bonuses, equity, and benefits as applicable. This range is determined based on various factors, including location and the candidate's experience.

As a regulated gaming company, obtaining a gaming license may be a requirement for working as a Risk Operations Associate. However, our team will guide you through the process if this applies to your role.

To conduct a fraud analysis effectively, start by gathering data on transaction patterns. Identify anomalies or trends that suggest fraudulent activities. Utilize analytical tools and develop methods to prevent such behaviors in the future.

Strategies to minimize losses may include setting up real-time transaction alerts, employing machine learning algorithms to detect unusual patterns, and regularly updating compliance measures based on industry standards.

Certainly! Describe a situation where you investigated the cause of a billing dispute, communicated with all parties involved, and negotiated a satisfactory resolution, highlighting your analytical and conflict resolution skills.

Staying updated on anti-money laundering regulations involves subscribing to industry newsletters, attending relevant workshops, and participating in discussions within professional networks dedicated to compliance and regulatory issues.

Mention any data analysis tools you've used, such as SQL for database queries, Excel for data manipulation, or specialized fraud detection software. Emphasize your ability to adapt to new technology as needed.

Prioritizing tasks in fraud cases involves assessing the potential impact of each case, evaluating risks, and using a systematic approach to address the most urgent cases first, ensuring compliance and protecting customer interests.

Share experiences where you've worked with cross-functional teams, detailing how effective communication and collaboration led to successful project outcomes in fraud detection or customer service improvements.

Approach challenging risk assessments by breaking them down into manageable components, gathering relevant data, and involving team members for diverse insights. Emphasize your analytical approach to problem-solving.

In such a situation, address the issue immediately by bringing it to the attention of the relevant parties, assessing the implications, and suggesting corrective actions to ensure adherence to regulatory standards.

Discuss your motivation by expressing how the challenge of preventing fraud, protecting customers, and contributing to a responsible gaming environment excites you. Highlight your passion for analytical investigations and making a tangible impact.