Program Coordinator

As a Program Coordinator at Woodlands Senior Living, your key responsibilities include determining and supervising daily staffing assignments, providing direction and training to staff, facilitating the development of resident services, and ensuring quality care is delivered. You will coordinate the pre-admission process to ensure residents' needs are met and create customized service plans for optimal care. Your role is essential in promoting satisfaction and compliance within our organization.

To qualify for the Program Coordinator position at Woodlands Senior Living, you must be 18 years old, complete PSS and CRMA training, and provide proof of immunization for MMR, Varicella, Influenza, and COVID. You'll also need a valid driver's license in Maine with a satisfactory driving record. Strong English language skills and the ability to follow instructions precisely are essential for this role.

Woodlands Senior Living is committed to supporting the professional growth of every Program Coordinator. We offer tuition assistance to further your education and enhance your skills. Additionally, our team environment encourages mentorship and personal development, ensuring you have all the tools needed to succeed and thrive in your role.

As a Program Coordinator at Woodlands Senior Living, you'll enjoy several benefits, including vacation and holiday pay, a perfect attendance bonus, and a referral bonus. We also provide health, dental, and vision benefits, along with a 401(k) savings plan to help you prepare for your future. We believe in acknowledging your dedication and are committed to supporting your overall well-being.

A typical day for a Program Coordinator at Woodlands Senior Living involves overseeing staffing assignments, guiding staff through their responsibilities, implementing and evaluating resident services, and staying connected with residents to ensure their needs are met. Daily interactions with staff and residents create a fulfilling environment, while your leadership will directly impact the quality of life of our residents.

When prioritizing tasks as a Program Coordinator, it's essential to assess the urgency and impact of each task on resident care and staff performance. Using a combination of to-do lists, time management tools, and team communication can help ensure that critical responsibilities are handled promptly while also empowering staff to thrive.

In addressing staff training and development, I believe in creating a comprehensive onboarding plan and ongoing training opportunities. My approach involves hands-on learning, regular feedback, and encouraging a culture of continuous improvement. I prioritize mentorship, ensuring that each team member feels valued and equipped to contribute effectively.

Handling a resident complaint requires sensitivity and a structured approach. I would listen attentively to the resident's concerns, ensure they're understood and validated, and investigate the issue promptly while keeping the resident informed. It's crucial to resolve the matter efficiently, enhancing the resident's trust and satisfaction.

My experience in coordinating care plans starts with thorough assessments of resident needs, followed by collaborating with staff to create tailored service plans. I ensure that every team member understands their role in executing the care plan and monitor outcomes closely to make adjustments when necessary, always striving for optimal resident satisfaction.

Promoting teamwork among staff involves creating an inclusive environment where every member feels heard and valued. I encourage open communication, facilitate team-building exercises, and emphasize collaboration towards common goals. Recognizing accomplishments together and celebrating successes as a team also fosters unity and motivation.

Ensuring compliance with healthcare regulations in a senior living facility requires continuous education and training for staff, regular audits, and a thorough understanding of current regulations. I promote a culture of accountability and adherence to best practices, encouraging staff to voice concerns and take proactive measures to maintain high standards of care.

I am motivated to work in senior living care because it allows me to make a genuine difference in the lives of seniors and their families. The relationships I build and the positive impacts I create on residents' well-being drive my passion. There is immense fulfillment in ensuring that everyone feels valued and cared for in their golden years.

Staying organized in a fast-paced environment requires effective time management skills and the right organizational tools. I often use digital dashboards and scheduling software to track tasks and responsibilities. Prioritizing my workload while being adaptable to changes also helps me maintain an efficient workflow, ensuring that both staff and residents receive the attention they need.

Resolving conflict between staff members involves active listening and mediation. I approach conflicts by facilitating a dialogue where each party can express their concerns and emotions. By focusing on the common goal of providing excellent resident care, I guide them toward a resolution that respects both perspectives and promotes a collaborative work environment.

I measure the satisfaction and well-being of residents through regular check-ins, surveys, and actively seeking feedback. Monitoring resident interactions and participation in activities allows me to assess their engagement and happiness levels. It’s important to create an open atmosphere where residents feel comfortable sharing their thoughts so adjustments can be made to improve their experiences.