Housekeeper - Club Wyndham La Cascada Resort

As a Housekeeper at Club Wyndham La Cascada Resort, your primary responsibilities include cleaning and maintaining resort units, which encompasses bedrooms, kitchens, bathrooms, and living areas. You'll be expected to adhere to our detailed housekeeping standards by vacuuming, dusting, sanitizing, and making beds. Additionally, you'll manage inventory of supplies such as toiletries and linens while ensuring guest satisfaction through effective communication.

To qualify for the Housekeeper position at Club Wyndham La Cascada Resort, you should have the ability to work in a fast-paced environment and communicate effectively with guests and team members. You will need a positive, professional appearance and attitude, the ability to take initiative, and the capacity to lift up to 50 pounds. Previous housekeeping experience is preferred but not mandatory.

Housekeepers at Club Wyndham La Cascada Resort enjoy a supportive and vibrant work environment. At Travel + Leisure Co., we prioritize a culture of inclusion and teamwork. You'll work alongside passionate individuals who are dedicated to providing excellent guest experiences while having fun and celebrating each other's successes.

Housekeepers at Club Wyndham La Cascada Resort are offered a comprehensive benefits package, including medical, dental, and vision coverage for those working 30 or more hours per week. Additional perks include flexible spending accounts, life insurance, a 401k plan with employer match, wellness programs, and paid time off opportunities. It's a terrific way to support your health and future.

To ensure total guest satisfaction as a Housekeeper at Club Wyndham La Cascada Resort, focus on maintaining high cleaning standards, addressing guest inquiries promptly, and fostering positive relationships. Always be attentive to detail and ready to respond to any concerns. Your professionalism and dedication will significantly enhance the overall guest experience.

In answering this question, emphasize your organizational skills and ability to assess priority based on guest occupancy and turnaround times. Discuss how you create an efficient cleaning schedule to ensure all areas are addressed promptly while maintaining quality standards.

Here, explain a specific incident where you listened to a guest's issue, took ownership of the situation, and resolved it effectively. Highlight your communication skills and ability to remain calm under pressure while ensuring a positive outcome.

Discuss your approach to regularly monitoring and cleaning high-traffic areas like lobbies and hallways. Mention techniques for quick touch-ups and the importance of maintaining cleanliness throughout the day to enhance guests' experiences.

Share how you review and adhere to detailed housekeeping checklists and guidelines. You can also talk about the importance of ongoing training and staying updated with company standards for quality service delivery.

Explain your commitment to integrity and the importance of following company procedures in reporting lost items. Stress the significance of returning items to the lost and found to uphold the resort's reputation for trustworthiness.

Emphasize the role of teamwork in your past experiences. Discuss how you actively communicate and collaborate with your colleagues to create a supportive and efficient work environment, contributing to everyone's success.

Outline your methodical cleaning process, starting from dusting surfaces to vacuuming and sanitizing. Mention the importance of attention to detail and following your cleaning regimen to ensure no area is overlooked.

Share any relevant experience you have, whether in a similar role or related position within the hospitality industry. Highlight your commitment to high standards of cleanliness and guest satisfaction.

Discuss your strategies for time management, such as setting timers or using checklists to stay on track. Mention the importance of balancing speed with quality to keep the cleaning standards high while being efficient.

Share your excitement about working for Travel + Leisure Co. and the mission to create memorable vacation experiences. Explain how your values align with the company's focus on teamwork, quality service, and guest satisfaction.