Customer Support Specialist

Meet Yubico: the inventor of the YubiKey––the world's first and leading security key. Our company’s mission is to make secure login easy and available for everyone. Yubico was founded in 2007 by Stina and Jakob Ehrensvard, and recently went public on Nasdaq Stockholm Main Market: YUBICO. Our customers include Fortune 500 companies, hundreds of government agencies and millions of individuals in over 160 countries that rely on Yubico technology to secure access to computers, online services and mobile apps. We  are a global company with a strong company culture and employees located in over 14 countries. Yubico’s  headquarters are based in  Stockholm, Sweden and Santa Clara, CA.  Aligned with our mission to make the internet more secure for everyone, Yubico donates YubiKeys to organizations helping at-risk individuals through our philanthropic initiative, Secure it Forward.

At Yubico, we offer:

Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. Aligned with this, our employees have created some pretty cool Employee Resource Groups: YubiPride, YubiBIPOC, YubiSustainability and YubiWomen. Additionally, Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here).

Social Connection: Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. We host an all-team event in a new location every year where we plan for upcoming quarters, set goals, and most importantly, host fun events to encourage team building outside of the workplace. Check out our Life at Yubico Page on LinkedIn and our awards here.

The Role:

Yubico is looking for a full-time Customer Support Specialist to join the security revolution, and empower customers to quickly and easily use the YubiKey with hundreds of services. As a Customer Support Specialist, your primary responsibility will involve engaging with customers through the ticket handling system, to address inquiries and provide assistance. You will share quantitative and qualitative feedback with internal teams to improve the Yubico user experience. 

Becoming a Yubico product expert is central to this role, where you will not only serve as a user advocate but also act as a consultant on our complete product line, encompassing hardware devices, software applications, and services designed for our technology partners. Joining Yubico in this role presents an exciting opportunity for career growth within a rapidly expanding and innovative technology company. If you are passionate about customer happiness and eager to contribute to a dynamic team, we invite you to apply and be a part of our mission.

• Be the trusted concierge for Yubico website visitors, with the goal of ensuring Yubico customers find the information they need to successfully purchase and use the YubiKey
• Work cross-functionally with product management, marketing, and the solutions organizations to improve the customer experience
• Think critically and creatively to help automate and scale the Yubico support experience
• Collaborate with Sales, Marketing and PR teams to improve the presale user experience
• Collaborate with the Technical Support, Services and Supply Chain teams to improve the post-sales user experience
• Be the voice of the YubiKey user within the organization
• Reports to the Manager of Customer Support
• This position requires going into the office 1-2 days a week

• Recent graduate or previous Customer Support experience
• Fluent English
• Positive, customer service oriented individual
• Self-motivated, able to work autonomously, while incorporating direction from mentors
• Clear, concise communicator
• Excellent writing skills in English
• Patience and willingness to help others
• Attentive, be a great listener that seeks to understand the full problem before suggesting a solution
• Eagerness to learn about Yubico hardware products and our extensive ecosystem
• Must have working knowledge of Google Suite applications such as Docs, Sheets, Slides, etc.
• Have, or be willing to learn, basic technical terminology and platforms used in Identity Access Management and Authentication

#LI-Hybrid

We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law. We'd love to learn about what you can add to our diverse team.

Yubico does not accept agency resumes or referrals so please do not send them to our careers staff or employees. Yubico is not responsible for any fees related to unsolicited resumes or referrals.

Personal data submitted through this form is used for managing Yubico’s recruitment activities, which include facilitating any application you make, setting up and conducting interviews and tests for applicants, evaluating and assessing results and selecting candidates, and as otherwise needed in our recruitment and onboarding processes. The use of your personal data may also be necessary prior to entering into a contract with you (that is prior to offering you a job with Yubico). Your personal data will only be used for the purposes for which it was collected and in accordance with the Yubico Privacy Notice. We only keep your personal data for as long as necessary and in compliance with Yubico’s record retention policies. If you have asked us to, we will keep you informed of other opportunities at Yubico. We do this in various ways, including email and by phone. If at any time you do not want us to contact you or use your information as described herein please contact us at jobs@yubico.com to let us know and we will delete all such information. Providing your personal data is voluntary, but necessary to join our talent community, and if you do not agree to provide your data, we will not be able to consider you as part of our talent community.

As part of providing the requested service, we will transfer your data to be processed by Lever, Inc., a service provider contracted by Yubico AB and/or its subsidiaries that meets legally mandated privacy requirements. The Yubico Privacy Notice offers more information about Yubico privacy practices, including the lawful basis for processing of personal data, how to lodge a complaint with the supervisory authority, and how to contact Yubico to exercise your data subject rights. In this notice, when we refer to "Yubico", "us", "we" or "our", we mean the Yubico group company or companies that you apply to, or correspond with, and which are responsible for any personal data collected about you.