Localization Manager - Lifecycle Marketing
Job Description
Summary: The Localization Manager role is part of the Lifecycle Marketing Team at Zendesk, reporting to the Sr. Manager, Localization. The primary focus of the Localization Manager is to manage localization projects and support the team with daily tasks. This role requires an engaged approach, discipline, accountability in working remotely, and strong interpersonal skills.
Primary Responsibilities
Learn and Apply: Become proficient with Zendesk’s tools, processes, and workflows. Apply this knowledge to daily tasks and project management.
Project Management: Manage localization projects from beginning to end, collaborating closely with the internal Zendesk Marketing Localization team and external agency partners.
Team Support: Assist the Marketing Localization team with various project management and technical tasks.
Planning and Scheduling: Develop project plans, manage schedules, and ensure timely delivery of all projects.
Quality Assurance: Ensure that agency partners deliver high-quality localization services within budget and turnaround time constraints.
Risk Management: Identify and anticipate obstacles and risks to projects across multiple teams, actively seeking and implementing solutions to eliminate them.
Issue Mitigation: Professionally and productively address and resolve issues with different stakeholders and agencies.
Conditions for Success
Demonstrate proactive engagement in all responsibilities.
Maintain discipline and accountability, particularly in a remote working environment.
Exhibit strong interpersonal skills for effective collaboration with team members and external partners.
Qualifications:
Bachelor’s Degree
A minimum of 1 year of localization project management experience
Excellent learning ability
Excellent professional communication skills, both written and verbal
Excellent organizational skills, detail oriented, task-oriented
Fluent English
Experience working with cross-cultural teams and meeting time zone differences
Able to work well in a team-oriented, collaborative, cross-functional environment
Ability to troubleshoot and realign according to changing business needs
Self driven, positive can-do mentality
Experience with AI translations
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join Zendesk as a Localization Manager - Lifecycle Marketing in the vibrant heart of Mexico City, Mexico! In this dynamic role, you’ll be an essential part of our Lifecycle Marketing Team, where you'll bring your localization expertise to the forefront. Collaborating with both our internal teams and external agency partners, you will manage localization projects from start to finish. Your day-to-day will involve diving deep into Zendesk’s tools and processes, developing project plans, scheduling tasks, and ensuring that everything runs smoothly and on-time. Your strong communication skills will shine as you engage actively with cross-cultural teams, solve issues proactively, and guarantee that the results are top-notch without missing a beat on budget and timelines. With an emphasis on fostering a collaborative environment, you'll support your colleagues in their local initiatives while maintaining a proactive and positive mindset. Plus, enjoy the flexibility of our hybrid work model – a blend of onsite collaboration and remote work to fit your lifestyle. If you have at least a year of localization project management experience and a passion for customer experience, Zendesk is the place for you. Get ready to make a significant impact with a company dedicated to promoting an inclusive and diverse workplace!
Lead and scale a high-performing Customer Success team at Zendesk, managing key customer relationships and driving growth in the Enterprise Segment.
Join Zendesk as a Technical Support Engineer and leverage your German language skills to enhance customer experience with expert technical support.
Join Pfizer as a Director of Brand Campaigns to craft compelling marketing strategies that inspire global audiences across multiple channels.
As a vital member of the Corporate Communications team, the PR Manager will drive strategic public relations initiatives for leading luxury wine brands at The Wonderful Company.
CET Academy is on the lookout for an experienced Marketing Manager to enhance outreach and communications for their adult education programs.
Tecsys seeks a strategic Digital Marketing Specialist to enhance their online demand generation efforts in a fully remote role.
Lead marketing strategy for Sports Medicine with Smith+Nephew, contributing to impactful revenue growth and market success.
Join Tinuiti as a Specialist in TVAD to drive successful marketing campaigns and enhance client relationships.
Become the voice of Augment and lead our community outreach as the Social Media and Champion Community Lead.
Zendesk is a Danish-American, customer experience company headquartered in San Francisco, California. We take pride in being recognized among the top 1% of the world's most flexible and remote-friendly companies and prioritizing getting together.
101 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
