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Software Engineer II

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Job Description

Are you ready to join a world-class team of software engineers and make a real impact? As a Software Engineer - Site Reliability at Zendesk, you will have the opportunity to work on exceptionally innovative projects that are revolutionizing the customer service industry. We are looking for ambitious and proven individuals who thrive in a collaborative and inclusive environment.

What you’ll be doing

Monitor, troubleshoot, and stabilize service incidents to ensure flawless operation of our systems.
Implement and improve reliability and observability by enhancing monitoring tools and alerting systems.
Write code to automate mitigations and improve tools, ensuring our systems run smoothly and efficiently.
Provide support during service incidents by validating alerts, recommending resolutions, or implementing temporary fixes until the product/code owner is available.
Actively participate in the incident lifecycle, working to resolve high-severity service incidents.
Collaborate with various teams to identify and successfully implement standard methodologies for infrastructure and application reliability.

What you bring to the role

Outstanding problem-solving skills with a focus on debugging complex issues across distributed systems.
Proven experience in handling high-severity service incidents and effectively managing the incident lifecycle.
Strong knowledge of networking and cloud-native software design.
Ability to clearly communicate technical and non-technical requirements to colleagues in a concise manner.
A collaborative approach with a desire to lead, partner, and work across our engineering organization.

Basic Qualifications:

Availability to work mid or night shift 5 times a week, including 1 weekend.
Proficiency in Python, JavaScript, Ruby, or React frameworks.
Experience with AWS, infrastructure, backend systems, and Kubernetes.
Familiarity with monitoring tools such as Datadog or PagerDuty.
Interest in debugging complex problems across distributed systems.

Preferred Qualifications:

1+ years of experience in a Software Engineering or Site Reliability Engineering role.
Experience drafting RFCs and similar documents for peer review.
Desire to lead and collaborate across engineering teams.

Tech Stack

Our platform is built on AWS.
We use Kubernetes to dynamically scale and manage infrastructure.
The health of our infrastructure is monitored with Datadog and PagerDuty.
Our code is primarily written in Python, with additional use of Ruby, JavaScript, and React.

#LI-MJ1

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Zendesk Glassdoor Company Review

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Zendesk DE&I Review

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CEO of Zendesk

Tom Eggemeier

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What You Should Know About Software Engineer II, Zendesk

Are you ready to take on a new adventure as a Software Engineer II at Zendesk in vibrant Manila, Philippines? This is your chance to join a talented team that’s working to revolutionize the customer service industry. As a Software Engineer, you'll play a key role in monitoring, troubleshooting, and stabilizing service incidents, ensuring that our systems operate flawlessly. Your responsibilities will also include enhancing reliability and observability with cutting-edge monitoring tools. Don’t worry if you think coding is just a routine task; here, you’ll get to write code that automates mitigations and improves tools which are crucial for smooth operational efficiency. Your collaborative spirit will shine as you lend support during service incidents, helping to validate alerts and recommend effective resolutions. You’ll be in the thick of action during high-severity incidents, ensuring that our infrastructure is resilient and reliable. We want someone who thrives in teamwork, possesses phenomenal problem-solving skills, and knows their way around distributed systems. With a tech stack that includes AWS, Kubernetes, and languages like Python and JavaScript, you’ll be set in an environment that values innovation. Plus, your opportunity to work in a hybrid model means you get the best of both worlds: engaging on-site interactions and flexible remote work. Zendesk places importance on fostering a diverse and inclusive culture where every voice is heard. So, if you are passionate about technology and making an impact, we can’t wait to welcome you on board as our Software Engineer II!

Frequently Asked Questions (FAQs) for Software Engineer II Role at Zendesk

What responsibilities does the Software Engineer II at Zendesk in Manila have?

As a Software Engineer II at Zendesk in Manila, your primary responsibilities include monitoring and stabilizing service incidents, enhancing reliability through new monitoring tools, and automating mitigations to ensure the efficient operation of systems. You'll also be a vital part of the incident lifecycle for high-severity incidents, collaborating with various teams to maintain infrastructure reliability.