Business Development Manager

Job Title: BDM – Business Development Manager

Type of employment: Permanent, Full-Time, Remote.

Location: This is a remote role based in Spain. You need to be based in Madrid or within a commutable distance.  You have the rights to work without visa sponsorship, we are unable to offer visa sponsorship for this position.

About ZigZag Global   

We are Returns! We’re an award-winning eCommerce returns business founded in 2015 by our CEO, Al Gerrie. We live to push boundaries of smarter returns, and we want a thriving retail world where every customer experience is both delightful and considered, everything we buy can be loved and re-loved and preserving our planet is part of the fabric of how we shop.  

Today, more than 200 companies across 130 countries use our SaaS platform to help reduce the cost, friction, and impact of returns. Part of our leading enterprise retail clients include Zara, Superdry, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, not to forget the Whitelabel partnership with the world’s biggest logistics businesses like DHL, Evri, and FedEx.  

In March 2021, ZigZag was acquired by Global Blue, an industry leader in tax free shopping. Strengthening our reach across the global retail industry and allowing us to continue to do what we do best, help retailers manage and re-sell their returns.  

At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start-up Spirit, Human Heart and Grown-up Mindset defines our collaborative spirit and shapes our collective success.  

Passionate and Collaborative Minds Wanted:

You’ll join a brilliantly diverse group across Europe. We believe a business is strongest when its teams are both inclusive and diverse. We recognise and aim to challenge everyday biases, remove obstacles to inclusion and ensure all our people can thrive and be themselves.

If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply. Join us in building a workplace where every contribution matters, and each team member feels a profound sense of belonging and value.

Position Overview:

ZigZag is expanding! After a decade of success in the UK, we are bringing our proven business model to Spain, with a launch planned for Q3 2025. This is a unique and exciting opportunity for an ambitious and high-performing Business Development Manager to be at the forefront of our Spanish expansion. As our first hire in Spain, you will play a critical role in establishing our presence, developing key relationships, and driving our growth in this new market.

Why Join Us?

• Be the first to lead our expansion in Spain, shaping our presence in a brand-new market.
• Join a well-established company with a strong track record of success in the UK.
• Work in a dynamic, entrepreneurial environment with the freedom to make a real impact.
• Competitive salary, commission, and career growth opportunities as we expand in Spain.

We are looking for someone with strong contacts in the ecommerce space, combined with experience in logistics and retail, to help us hit the ground running. If you thrive in a fast-paced, entrepreneurial environment and want to build something from the ground up, this is the role for you.

As our first Business Development Manager in Spain, you will take full ownership of identifying new business opportunities and securing strategic partnerships to drive our market entry. This is not just another sales role – this is your chance to shape the future of our business in Spain, leveraging our UK success and your industry expertise to establish a strong foundation. You will be responsible for market research, outreach, lead generation, and closing deals, working closely with our UK-based team to ensure a seamless launch.

This role is ideal for a self-starter who loves building relationships, developing sales strategies, and making an impact.

Key Responsibilities:

• Lead our entry into the Spanish market, building our brand and presence from the ground up.
• Develop and execute a strategic business development plan, targeting key players in ecommerce, logistics, and retail.
• Working closely with the Marketing & SDR teams to establish outreach programmes, thought leadership and promotional activity.
• Identify, engage, and convert prospects into long-term business partners.
• Create and deliver compelling sales pitches, presentations, and value propositions tailored to the Spanish market.
• Represent customer needs internally and collaborate with cross-functional teams to ensure a smooth onboarding and implementation process.
• Act as the face of the company in Spain, attending industry events and networking to establish strong business relationships.
• Continuously track and analyse market trends and competitor activity, providing insights to shape our strategy.
• Work closely with the UK Commercial Director, providing regular updates on progress, challenges, and opportunities.
• Achieve and exceed sales targets, driving revenue and sustainable growth

What you’ll need to be successful:

• Extensive experience in new business development, with a strong network in ecommerce, logistics, or retail.
• Proven track record in solution selling, ideally within a SaaS or logistics environment.
• Strong understanding of the Spanish market, including key players, trends, and challenges.
• Excellent communication, negotiation, and relationship-building skills.
• Self-motivated, proactive, and comfortable working independently in a fast-paced, entrepreneurial setting.
• Fluent in Spanish and English.
• Ability to travel as needed to meet prospects and attend industry events.

• 22 working days holiday + public holidays + additional day holiday after every full year of service (up to 5 additional days) plus a bonus day off for your birthday
• Fully remote working within Spain
• Learning and Development (L&D) budget and allocated time to utilise it.
• Home Office supplies
• Employee referral bonus scheme
• Flexible working hours

If you are interested, please send your CV in English.

Your application will be reviewed with strict confidentiality. Only the short-listed candidates will be contacted for an interview. Providing your personal data, you explicitly agree that it will be processed for the purpose of recruiting and for the purpose of the possible signing of a labour contract and will be stored and operated by “ZigZag Global” EOOD in their capacity of the personal data controller and personal data processor in accordance with the effective legislation. Please have in mind that with this you give permission for your resume to be shared with other parties of the ZigZag Global Group.