Pre Sales-Technical Support

The Pre Sales-Technical Support role at ZigZag Global involves several critical responsibilities aimed at accelerating the sales cycle in the Spanish market. Some of your key duties will include providing detailed technical assessments, facilitating product demonstrations, assisting with commercial proposals and bids, engaging with stakeholders to eliminate technical barriers, and collaborating with marketing for insights. The position also emphasizes strong relationship building and understanding customer needs to deliver effective communication between sales and the implementation teams.

Candidates for the Pre Sales-Technical Support position at ZigZag Global should ideally possess proven technical experience in pre-sales support or solutions engineering within the technology, logistics, or e-commerce industries. You’ll need strong analytical skills, a solid understanding of customer needs, and excellent communication abilities in both Spanish and English. Having a proactive and self-starter mentality will also make you a good fit for this role, ensuring you can work independently in a new market while still collaborating effectively with team members.

At ZigZag Global, you can expect a dynamic and inclusive work culture that embodies our core values of Startup Spirit, Human Heart, and Grown-up Mindset. As a Pre Sales-Technical Support team member, you'll be part of a diverse group that values collaboration and encourages all individuals to thrive. The company is committed to challenging everyday biases and ensuring everyone feels a profound sense of belonging, making it a welcoming place for professionals looking to make a positive impact.

Yes, the Pre Sales-Technical Support position at ZigZag Global is a fully remote role, but candidates must be based in Spain, preferably in or near Madrid. This allows for flexibility while maintaining a close connection with the Spanish market and team. The remote work setup follows ZigZag's commitment to offering a healthy work-life balance, along with other benefits like additional holidays and ongoing development opportunities.

ZigZag Global places great emphasis on employee growth and development. For the Pre Sales-Technical Support role, you will have access to a dedicated Learning and Development budget and allocated time to utilize it. This enables you to enhance your technical skills and stay informed about industry trends, ultimately supporting your career growth within the company while you help driven success in the eCommerce sector.

When building relationships with stakeholders as a Pre Sales-Technical Support professional, focus on understanding their needs and challenges. Listening actively and conducting thorough questions can help build trust. Use your technical knowledge to provide tailored solutions, demonstrating that you understand both their business environment and how ZigZag's offerings can meet their needs. Remember, establishing rapport can lead to effective collaboration and smoother implementation down the line.

When asked about a complex technical problem, highlight a specific example where you identified a challenge, analyzed the data, and then developed an effective resolution. Emphasize your analytical skills, the steps you took to communicate the solution, and how you collaborated with other departments to ensure alignment. Such experiences demonstrate your problem-solving capabilities and ability to manage technical inquiries effectively in the pre-sales process.

A crucial role in the pre-sales process is providing clients with clear and concise technical solutions that meet their needs. This not only involves an understanding of the product but also the ability to communicate its value effectively to various stakeholders. Highlight the importance of collaboration with sales and implementation teams to ensure that the proposed solutions align seamlessly with the client's existing systems, thereby facilitating a smoother onboarding experience.

Tailoring a product demo for a Spanish retailer involves first understanding their specific needs and challenges. Research the retail landscape in Spain and any particular pain points they might face. Customize your presentation to showcase how ZigZag's features, like Paid Returns or Live Exchanges, can solve these challenges effectively. Additionally, conduct the demo in Spanish to enhance engagement and ensure clear communication.

Managing technical discussions related to commercial proposals requires a balance of technical expertise and effective communication. Start by thoroughly understanding the proposal's technical aspects and their implications for the retailer. Prepare to answer both technical and financial questions by putting yourself in the client's shoes, being clear about how the solutions align with their goals, and ensuring all aspects are easily understandable to non-technical stakeholders.

To gather customer feedback for product enhancement, I would implement strategies such as regular follow-ups after onboarding and create feedback sessions to discuss their experience. Employing surveys and direct communication ensures you capture valuable insights about their user experience and areas for improvement. Engage customers during the pilot projects to understand how the solutions meet their needs, relaying these insights to the development team for actionable changes.

Discuss your experience with RFI/RFP submissions by highlighting specific projects where you played a key role in gathering the necessary information, coordinating with internal teams, and drafting responses that align with client requirements. Emphasize your understanding of the submission process, attention to detail in ensuring compliance with specifications, and your ability to work efficiently under deadlines to secure new business opportunities.

Staying updated on the latest trends in eCommerce and logistics includes subscribing to industry publications, joining relevant online forums, attending webinars, and participating in industry networks. Connecting with other professionals and thought leaders in the field provides valuable insights and helps me understand market shifts that could impact customers and inform our technical solutions.

In addressing conflicts between the sales and technical teams, it's essential to promote open communication and foster collaboration. Share a specific instance where you facilitated a discussion to ensure that both teams understood each other's perspectives. Highlight how you worked to bridge the gap by clarifying the technical requirements of sales proposals without compromising technical feasibility, leading to successful project outcomes.

Articulate your motivations for wanting to join ZigZag Global by expressing enthusiasm for their innovative approach to eCommerce returns and commitment to a collaborative work culture. Mention how the opportunity to drive growth in the Spanish market excites you and aligns with your skills and experience. This will show your genuine interest in contributing to their mission and values, making you a valuable team member.