Senior Program Manager Logistics (all genders)

The Senior Program Manager Logistics at zooplus is responsible for overseeing complex projects related to Fulfillment Center launches, extensions, and retrofits. This role includes coordinating cross-functional teams, ensuring that project delivery aligns with set goals, and driving improvements in logistics processes in collaboration with logistics service providers.

Candidates for the Senior Program Manager Logistics role at zooplus should hold a Bachelor's or Master's degree in economics or engineering, ideally with a focus on logistics or supply chain management. Additionally, a minimum of three years of experience in a similar position is essential, along with familiarity with Fulfillment Centers and project management methodologies.

The Senior Program Manager Logistics plays a crucial role in zooplus's expansion by managing fulfillment capacity projects. This includes scrutinizing and optimizing processes, implementing automation strategies, and ensuring that our logistics operations can scale efficiently to meet the increasing demand from pet parents throughout Europe.

The work environment for a Senior Program Manager Logistics at zooplus is dynamic and hybrid, combining remote work with in-office collaboration. You will be part of a vibrant team headquartered in Munich, working alongside over a thousand professionals who share a strong commitment to continuous improvement and collaboration.

At zooplus, the Senior Program Manager Logistics enjoys a range of benefits, including a 20% discount in our pet shop, 28 vacation days, sponsorship for internal and external training, corporate gym rates, and a company mobile phone. The role also allows for a good work-life balance with flexible working options.

When prioritizing projects, I assess them based on impact, urgency, and alignment with organizational goals. It's crucial to communicate with stakeholders and constantly evaluate project timelines to ensure resources are used effectively.

In my previous role, I successfully managed multiple Fulfillment Center launches by developing detailed project plans, coordinating logistics, and ensuring effective communication between all teams involved. I focused heavily on risk management to anticipate and address challenges proactively.

I utilize project management frameworks such as Agile and Lean methodologies to ensure efficient workflows. Creating clear timelines, task assignments, and regular check-ins with stakeholders are vital methods I employ to keep projects on track.

I address challenges by quickly identifying the root cause, communicating transparently with my team, and collaborating to develop solutions. Adapting to change and remaining proactive are key components of my approach.

Working with logistics service providers has been pivotal in my career. I focus on building strong relationships, negotiating contracts, and ensuring that service levels remain aligned with company expectations, which has led to successful collaboration and process improvements.

Establishing regular cross-departmental meetings and implementing communication platforms that facilitate knowledge sharing are strategies I use to enhance collaboration across teams. I also emphasize the importance of a shared project vision to maintain alignment.

A successful retrofit depends on thorough planning, involving all stakeholders from the onset, and adopting a flexible approach to handle changing circumstances. Continuous assessment of progress and feedback loops are also crucial to adapt strategies as needed.

I measure success using key performance indicators (KPIs) such as on-time delivery rates, cost reductions, and efficiency improvements. Regular evaluations against these metrics help inform adjustments to strategies in real-time.

My combination of experience in managing logistics projects, my proactive approach to problem-solving, and my commitment to continuous improvement align well with zooplus's values of Care, Courage, Openness, and Simplicity. I’m excited about the opportunity to contribute to enhancing the fulfillment network.

Customer orientation is paramount in logistics management as it drives every decision we make. A logistics manager must ensure that operations meet customer expectations for delivery speed and reliability, simultaneously optimizing processes to support customer satisfaction. Understanding the customer's perspective helps us innovate continuously.