Fleet Support Specialist

As a Fleet Support Specialist at Zoox, your primary responsibilities include reviewing and prioritizing incoming work requests, scheduling vehicle maintenance and repairs, and monitoring fleet health. You'll collaborate closely with cross-functional teams to ensure a smooth handoff from development to operations and maintain accurate records of vehicle performance and repairs. Your ability to oversee the documentation process and update dashboards is essential to streamline operations effectively.

To be considered for the Fleet Support Specialist position at Zoox, candidates should have a minimum of 8 years in a fast-paced service environment, familiarity with automotive repair processes, and strong organizational skills. Proficiency in tools like Jira and Confluence is required, along with a collaborative mindset. Bonus points if you have a Bachelor’s Degree in a related field or experience in autonomous vehicles and robotics!

At Zoox, we are committed to the continuous growth of our employees, including Fleet Support Specialists. This role offers numerous opportunities to develop technical skills through hands-on repair shop work and close collaboration with engineers. Additionally, you’ll participate in regular reporting and analysis, which fosters an understanding of fleet performance and areas for improvement, thereby enhancing your professional expertise.

Yes, the Fleet Support Specialist position at Zoox involves some travel, amounting to about 25% of your time. Travel may be required to various Zoox locations, allowing you to stay engaged with the fleet and collaborate with different teams effectively. It’s a great opportunity to gain perspective on fleet operations beyond your immediate workspace.

As a Fleet Support Specialist at Zoox, you can expect a comprehensive benefits package. This includes competitive salary ranges, Amazon Restricted Stock Units, and Zoox Stock Appreciation Rights, alongside traditional benefits like health insurance, long-term care insurance, and paid time off. We value our employees' well-being and provide resources to support a healthy work-life balance.

When answering this question, focus on specific examples from your previous roles where you successfully managed fleet monitoring and maintenance tasks. Highlight any tools you used to track vehicle health and how you’ve collaborated with teams to initiate repairs or improve processes.

Here, you should discuss your approach to evaluating work requests based on urgency, impact on fleet operations, and resource availability. Providing a real-life example of how you managed competing priorities can showcase your organizational skills effectively.

Discuss the importance of proactive inventory management and effective communication with your teams. You might want to mention specific practices such as maintaining relationships with suppliers or utilizing inventory management systems to ensure seamless operations.

Highlight the significance of collaboration and communication in this role. You could explain how a Fleet Support Specialist acts as a liaison between various departments like engineering, operations, and maintenance, ensuring timely information flow and effective decision-making.

Choose a situation where you identified a significant problem and outline how you responded. Emphasize your analytical skills in diagnosing the issue and collaborating with others to develop a solution, ensuring to explain the positive outcomes resulting from your intervention.

Be specific about your experience with relevant software such as Jira, Confluence, or any fleet management systems you’ve used in the past. Mention how these tools have helped you in decision-making and maintaining precise documentation quality.

Detail your time management skills and strategies for juggling various responsibilities. Share specific tools or methodologies you've found effective, such as task prioritization techniques or using project management software to organize workflows.

Consider discussing traits like attention to detail, strong collaboration skills, and proactive problem-solving abilities. You could also mention how staying organized and effective communication contributes to the success of a Fleet Support Specialist.

Discuss the importance of regular updates through emails, meetings, or dashboard tools for maintaining situational awareness among team members. Giving examples of how you ensure transparency in operations can strengthen your answer.

Express your enthusiasm for the automotive industry and your admiration for Zoox's innovative approaches. Focus on how the role aligns with your career goals and how you see yourself contributing positively to the Zoox team.